Are your customers telling you the whole truth?
Why you should use a third-party to survey your customersDecember 11th, 2017 by
In this article, the National Business Research Institute explains why third-party customer satisfaction surveying should be left to the professionals.
“The size and weight of a survey project are often underestimated. When combined with other factors, there’s a high risk of failure by not using an outside expert.”
Customer-satisfaction surveys are an integral tool for many remodelers. Laura Summerlin, Director of Member Success at GuildQuality, shares her take on the value of using a third-party to survey your customers.
“Customers are more likely to offer honest criticism to someone they don’t know.”
It’s easy to assume that quiet customers are happy customers, but unfortunately, that’s not true. In a recent survey, we discovered that 80% of builders and remodelers have been surprised by a customers survey response.
“Not only does third-party surveying give businesses a much deeper level of understanding about the needs and expectations of their customers, it also provides them with the tools they need to measure, track, and promote their success.”