What's your recommendation rate with your customers?
Yes, its that time of year again. We are thrilled to announce the official 2008 Guildmaster Award Winners.
Guildmasters differ in their types of work, but all have a lengthy track record of superior customer service. These Awards were based upon a review of over 40,000 customer satisfaction survey responses for nearly 600 building and real estate professionals nationwide.
To be eligible for an award, a GuildQuality member, a Guildmember if you will, must have achieved a recommendation rate of 90% or greater and at least 70% of their customers must have completed a customer satisfaction survey. For those eligible, additional criteria deemed indicative of outstanding customer service was used to generate the final list of Award winners. This year, this process produced 102 Guildmasters!
GuildQuality Founder and President Geoff Graham says,
GuildQuality’s mission is to elevate the building and real estate profession to a stature commensurate with its importance in our lives. A tremendous part of that involves equipping home builders, remodelers, and developers with easy-to-use tools to monitor and improve the quality of their service. But we also take every opportunity we can to celebrate excellence when we see it. These 102 Guildmembers have demonstrated their commitment to exceptional service, and we’re honored to be able to recognize them.
Rachel Foster of Atlanta based Construction Ahead, Inc., one of only six companies to have ever been awarded the Guildmaster with Highest Distinction Award in back to back years says,
“being honored with Guildmaster Awards enable us to instill the additional confidence and affirmation potential and referred clients need when making their decision to engage us as their contractor” The critique we receive from GuildQuality truly gives our company the tools we need to monitor and uphold our mission statement, “Construction Ahead retains satisfied clients for life.”
Congratulations 2008 Guildmasters. You’ve all made it through some very tough criteria. Recognition of your achievements are very well deserved.
Click here to view the complete list of this year’s recipients.
Click here to read the press release.