How well do you know your customers’ expectations?
In our current age of lightning-fast connectivity to virtually everything and everyone, our expectations of relationships—whether …
Tagged: "customer service"
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Intelligence
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IntelligenceHow is your customer experience track record impacting your business?
Now more than ever before, those of us in the building, remodeling, and home improvement industries are living in the age of customer …
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IntelligenceThe difference between customer service and customer experience
When it comes to interactions with businesses, the term “customer service” has been king for decades. You’ve probably trained your …
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IntelligenceFive areas of customer dissatisfaction and how to dodge them [2019 Update]
What makes a once happy customer pursue another contractor? Much like any break-up, trouble in paradise begins to brew when things like …
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What's your recommendation rate with your customers?
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IntelligenceHomeowners look for these three things in a top contractor
Spring is right around the corner, which means homeowners are going to be looking for contractors to complete the remodeling projects …
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IntelligenceWhy customer service matters for home builders
If you work with homeowners on a daily basis, you probably know how important and challenging it is to consistently deliver exceptional …
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GuildmembersIntelligenceThe importance of customer care
At GuildQuality, it's important that the surveying experience we provide to our members' customers is personal. Attention to …
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IntelligenceThe impact of customer service
Developing quality relationships and delivering exceptional service is worth the effort. The best homebuilders, remodelers, and home …
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IntelligenceDon’t forget about the little guys
When it comes to your company, do you treat all customers as valued customers no matter how small? For some in the residential …
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IntelligenceFour phrases that convert unsatisfied customers into fans
Even the best home builders, remodelers, and contractors struggle with the occasional unsatisfied customer. When you’re faced with this …
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IntelligenceDo you know what homeowners expect from you?
When working with a homeowner, it is extremely important to understand their expectations upfront so that you can give them the best …
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GuildmembersIntelligenceCultivating a company culture focused on customer service
According to an article from Search Engine Land, the star rating is the most important factor for consumers when analyzing the …
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IntelligenceTips for interacting with customers through social media
It’s time to dust off your social media accounts and begin using them more efficiently. Many of us make the common mistake of …
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GuildmembersIntelligenceProfessional tips to improve your customer service
The best home builders, remodelers, and contractors understand and respect the influence their customers have on the success of their …
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