What homeowners look for in a top contractor
Spring is right around the corner, which means homeowners are going to be looking for contractors to complete the remodeling projects …
GuildQuality Blog
Tagged: "customer service"
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Intelligence
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IntelligenceFive areas of customer dissatisfaction and how to dodge them
What makes a once happy customer pursue another contractor? Much like any break-up, trouble in paradise begins to brew when things like …
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IntelligenceDo you know what homeowners expect from you?
When working with a homeowner, it is extremely important to understand their expectations upfront so that you can give them the best …
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GuildmembersIntelligenceCultivating a company culture focused on customer service
According to an article from Search Engine Land, the star rating is the most important factor for consumers when analyzing the …
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What's your recommendation rate with your customers?
Find out
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IntelligenceTips for interacting with customers through social media
It’s time to dust off your social media accounts and begin using them more efficiently. Many of us make the common mistake of …
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GuildmembersIntelligenceProfessional tips to improve your customer service
The best home builders, remodelers, and contractors understand and respect the influence their customers have on the success of their …
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IntelligenceWho influences a homeowner’s decision-making process?
In general, there are three stages every consumer goes through before making a purchase decision. The first stage, problem …
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IntelligenceWhy customer service matters for home builders
You work with homeowners and buyers on a daily basis, so you know how important it is to them to have a great experience with your …
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Intelligence2015 Third Quarter Market Prediction Survey results from home builders, remodelers, and contractors
We've received the results back from our quarterly Market Predictions Survey on the state of the market and predictions about the …
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AnnouncementsGuildmembersIntelligenceGuildmembers winning with customer satisfaction
Photo Credit: Qualified Remodeler We talk a lot at GuildQuality about the value of a happy customer and how companies that invest in …
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IntelligenceWeekly Scrap Pile – Snow: How Much is Too Much?
In this week's scrap pile, we've selected articles covering topics ranging from the crazy winter weather we've seen this season to …
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IntelligenceWhich company recently overtook Apple in customer service?
Who could possibly imagine another company overtaking iPod? Where would you get your Garth Brooks from if not from your trusty Apple device?