The difference between customer service and customer experience
When it comes to interactions with businesses, the term “customer service” has been king for decades. You’ve probably trained your …
Tagged: "customer service"
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Intelligence
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IntelligenceFive areas of customer dissatisfaction and how to dodge them [2019 Update]
What makes a once happy customer pursue another contractor? Much like any break-up, trouble in paradise begins to brew when things like …
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IntelligenceHomeowners look for these three things in a top contractor
Spring is right around the corner, which means homeowners are going to be looking for contractors to complete the remodeling projects …
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IntelligenceWhy customer service matters for home builders
If you work with homeowners on a daily basis, you probably know how important and challenging it is to consistently deliver exceptional …
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GuildmembersIntelligenceThe importance of customer care
At GuildQuality, it's important that the surveying experience we provide to our members' customers is personal. Attention to …
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What's your recommendation rate with your customers?
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IntelligenceThe impact of customer service
Developing quality relationships and delivering exceptional service is worth the effort. The best homebuilders, remodelers, and home …
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IntelligenceDon’t forget about the little guys
When it comes to your company, do you treat all customers as valued customers no matter how small? For some in the residential …
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IntelligenceFour phrases that convert unsatisfied customers into fans
Even the best home builders, remodelers, and contractors struggle with the occasional unsatisfied customer. When you’re faced with this …
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IntelligenceDo you know what homeowners expect from you?
When working with a homeowner, it is extremely important to understand their expectations upfront so that you can give them the best …
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GuildmembersIntelligenceCultivating a company culture focused on customer service
According to an article from Search Engine Land, the star rating is the most important factor for consumers when analyzing the …
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IntelligenceTips for interacting with customers through social media
It’s time to dust off your social media accounts and begin using them more efficiently. Many of us make the common mistake of …
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GuildmembersIntelligenceProfessional tips to improve your customer service
The best home builders, remodelers, and contractors understand and respect the influence their customers have on the success of their …
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IntelligenceWho influences a homeowner’s decision-making process?
In general, there are three stages every consumer goes through before making a purchase decision. The first stage, problem …
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Intelligence2015 Third Quarter Market Prediction Survey results from home builders, remodelers, and contractors
We've received the results back from our quarterly Market Predictions Survey on the state of the market and predictions about the …
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