How many online customer reviews does your business need?
Do you know what your company's customer satisfaction surveying results say about you? If you have only a handful of online customer …
Do you know what your company's customer satisfaction surveying results say about you? If you have only a handful of online customer …
Whether a consumer is in the market for something as small as a new lamp or complex as a complete home remodel, online reviews will …
When you own—and manage—a business, ensuring that you and your employees keep work standards high is no simple matter. This is …
Every business gets negative reviews. Although you do everything you can to provide your customers with a high level of service, there …
![Three areas of concern customers have a difficult time telling you about [2019 update]](https://s3.amazonaws.com/gq-wp/corp/wp-content/uploads/2017/12/26135714/people-renovating-the-house-concept_53876-20664-1-468x302.jpg)
For the most part, people don’t enjoy conflict. When a homeowner sets out to remodel their home, have new siding installed, or have a …
What's your recommendation rate with your customers?
Every customer is important, but there’s nothing wrong with acknowledging that your business has an ideal customer. If you own a …
Whether or not you’re a numbers person, it’s hard to deny that businesses advance and improve with data. You don’t need to measure …
Communicating with customers and prospective clients is an essential part of setting yourself up for long-term success. But an email …
When it comes to a major purchase, everyone wants to feel that they’re getting a good value. But what is a “good value,” really? Is it …
We put a big emphasis on our Community of Quality here at GuildQuality, and we love to connect with companies that share our commitment …
For home service and residential construction professionals, hard data is a great way to understand what customers expect and value …
Trends come and go in the world of residential construction just as they do in almost every other industry. For builders and home …
For the fifth year in a row, GuildQuality has partnered with Qualified Remodeler to compile their annual Customer Satisfaction Report …
Put yourself in the mindset of a consumer for a moment. When you search for a company on the internet—whether you’re looking for a …