How HGTV is affecting the home improvement industry
The HGTV effect With over 700,000 daily viewers, HGTV (Home & Garden Television) is the 5th largest cable network in the United …
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IntelligenceVideos & webinars
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IntelligenceWhy customer service matters for home builders
If you work with homeowners on a daily basis, you probably know how important and challenging it is to consistently deliver exceptional …
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GuildmembersIntelligenceThe importance of customer care
At GuildQuality, it's important that the surveying experience we provide to our members' customers is personal. Attention to …
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AnnouncementsGuildmembersIntroducing the new GuildQuality Help Center
At GuildQuality, we constantly ask ourselves, "How can we help our members get the most out of our service?" That's why we built a …
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GuildmembersIntelligenceGuildQuality & Qualified Remodeler: 2018 Customer Satisfaction Report
For the fourth year in a row, GuildQuality partnered with Qualified Remodeler to compile their annual Customer Satisfaction Report for …
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Are your customers telling you the whole truth?
Let’s find out
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IntelligenceWill my customers be bothered by surveying?
Every business needs customer feedback to make improvements and be successful long-term. While this notion has been around for decades, …
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GuildmembersIntelligenceWhat about negative reviews?
We get a LOT of questions about negative reviews, and understandably so. Giving a potentially angry customer a virtual megaphone …
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IntelligenceHow to set and measure goals for your business
We all know that goal setting is extremely important for any business It's a great way to let your team know exactly what is expected …
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GuildmembersIntelligenceThree customer satisfaction reports you should be looking at
You're gathering feedback from customers, now what? It’s time to put some metrics around those survey responses and really dive into …
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AnnouncementsGuildmembersThe Indoor Makeover Photo Contest winner is…
...Stebnitz Builders! Thank you to everyone who participated in the Indoor Makeover Photo Contest! All of the entries were …
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IntelligenceFocusing on customer service leads to a company’s comeback
In this success story shared by Smith & Howard Wealth Management, one electrical contracting company decided to take a closer look …
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IntelligenceEverything you need to know about gathering customer feedback
As many home improvement professionals know, Builder Funnel is an award-winning inbound marketing agency and HubSpot Gold Partner, …
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AnnouncementsUpdate to Facebook Reviews Tab and WordPress Plugin
As GuildQuality makes moves towards improving and updating our programs, we are constantly introducing new and exciting features, like …
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IntelligenceThe impact of customer service
Developing quality relationships and delivering exceptional service is worth the effort. The best homebuilders, remodelers, and home …