Are your customers telling you the whole truth?
Weekly (Link) RoundupOctober 17th, 2016 by
A handful of articles passed around internally by the GuildQuality team last week:
- Five customer service secrets. Inc.
- Co-founder of Lyft describes the Third Transportation Revolution. Medium
- Amazon bans incentivized reviews tied to free or discounted products. TechCrunch
- “Change your mind and your ability to create a great customer experience will follow.” Builder
- $4B-$6B in Damage from Matthew. Builder
- Significant Differences: Remodeling vs. Insurance Restoration. Remodeling