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GuildQuality & Qualified Remodeler: 2018 Customer Satisfaction Report

For the fourth year in a row, GuildQuality partnered with Qualified Remodeler to compile their annual Customer Satisfaction Report for …

Bailey D'Alessio

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Introducing the new GuildQuality Help Center

At GuildQuality, we constantly ask ourselves, "How can we help our members get the most out of our service?" That's why we built a …

Lauren Wallace

Intelligence
Will my customers be bothered by surveying?

Every business needs customer feedback to make improvements and be successful long-term. While this notion has been around for decades, …

Lauren Wallace

GuildmembersIntelligence
What about negative reviews?

We get a LOT of questions about negative reviews, and understandably so. Giving a potentially angry customer a virtual megaphone …

Geoff Graham

Are your customers telling you the whole truth?

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Intelligence
How to set and measure goals for your business

We all know that goal setting is extremely important for any business It's a great way to let your team know exactly what is expected …

Lauren Wallace

GuildmembersIntelligence
Three customer satisfaction reports you should be looking at

You're gathering feedback from customers, now what? It’s time to put some metrics around those survey responses and really dive into …

Lauren Wallace

AnnouncementsGuildmembers
The Indoor Makeover Photo Contest winner is…

...Stebnitz Builders! Thank you to everyone who participated in the Indoor Makeover Photo Contest! All of the entries were …

Lauren Wallace

Intelligence
Focusing on customer service leads to a company’s comeback

In this success story shared by Smith & Howard Wealth Management, one electrical contracting company decided to take a closer look …

Lauren Wallace

Intelligence
Everything you need to know about gathering customer feedback

As many home improvement professionals know, Builder Funnel is an award-winning inbound marketing agency and HubSpot Gold Partner, …

Lauren Wallace

Announcements
Update to Facebook Reviews Tab and WordPress Plugin

As GuildQuality makes moves towards improving and updating our programs, we are constantly introducing new and exciting features, like …

Lauren Wallace

Intelligence
The impact of customer service

Developing quality relationships and delivering exceptional service is worth the effort. The best homebuilders, remodelers, and home …

Lauren Wallace

AnnouncementsGuildmembers
2018 Pool & Spa News Service Excellence Award winners

Top 50 Service Excellence Award Since 2012, GuildQuality and Pool & Spa News have partnered together to power the Top 50 Service …

Lauren Wallace

AnnouncementsGuildmembers
Get the most out of GuildQuality with a higher response rate

Over the past several years, survey response rates have been steadily declining. A recent infographic from SurveyAnyplace states that …

Lauren Wallace

Intelligence
Don’t forget about the little guys

When it comes to your company, do you treat all customers as valued customers no matter how small? For some in the residential …

Lauren Wallace

AnnouncementsGuildmembers
The 2018 GuildQuality Service Excellence Distinction

Congrats to the 2018 Remodeling 550! The Remodeling 550, an annual feature since 2009, profiles the nation’s biggest full-service …

Lauren Wallace

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