Are your customers telling you the whole truth?
Introducing a new way to get Google reviewsMarch 14th, 2018 by
In today’s digital age, 93% of customers say that online reviews influence their buying decisions. In addition to influencing consumer purchase decisions, online reviews also have the ability to strongly affect SEO. Local search rankings, for example, tend to favor companies with an abundance of recent and relevant reviews.
As you might already know, part of our survey process includes a follow-up email thanking homeowners for giving us their feedback. The email is automatically sent two hours after a 4 or 5-star review has been submitted on behalf of members who have their Facebook page linked to their GuildQuality profile page.
This month, we are excited to introduce a new enhancement to our follow-up email that encourages homeowners to leave a Google Review. The email will look something like this:
This new feature makes it extremely easy for the homeowner to leave a review on Google. When the button is clicked, the user is taken directly to the ‘rate and review’ page for that company. Here is what that page looks like for GuildQuality:
How to get started
In order for this feature to work, you must provide the URL for your company’s Google page within the social media section of your account. You can access this page by logging in to your account, hovering over the Marketing tab, and clicking on social media.
Then, simply enter your company’s Google+ or Google Maps URL into the Google Plus box.
As a third-party customer satisfaction surveyor, we fully understand the importance of gathering feedback and using it to make improvements. If you have any comments, questions, or concerns, feel free to email email@example.com.