Are your customers telling you the whole truth?
Gathering Customer Feedback – The GuildQuality Way [Infographic]March 10th, 2015 by
Understanding how you’re performing with customers is crucial to your company’s success. Gathering feedback from your customers is the only way to truly know what customers like about working with your company and what they don’t. If you take the time to collect and analyze this feedback, you’ll be able to improve your business and promote your levels of customer satisfaction.
Not sure where to start? This infographic outlines the GuildQuality process for collecting customer feedback and highlights why nearly 2,000 of the best homebuilders, remodelers and contractors rely on our customer satisfaction surveying, reporting, and marketing tools to help better their business.
If you’d like to see firsthand how the survey process works, check out our free trial where we’ll survey a sampling of your customers at no cost and provide the feedback to you in real time.
Gathering Customer Feedback the GuildQuality Way
Customer feedback is a rich source of information that companies should leverage when making business decisions. But the quality of information relies on how the data is acquired. For the highest quality surveying methods, look no further than GuildQuality.
Find a Third-Party
Partnering with a third-party survey provider such as GuildQuality gives you the opportunity to hear candid feedback about your performance.
Less than 25% of customers complain when they have an issue.
Gather the Data
Once you submit your customer information, we will reach out to them via email, phone, and mail card, allowing them to share their feedback with us on their terms.
Your customers’ feed back will instantly go into your GuildQuality account for you to review on your own time.
Our members typically enjoy a response rate of 70%.
Receive responses in real-time, enabling you to fix mistakes immediately, reach out for referrals, and share with your team to strengthen your culture of quality.
“Our surveys allow us to gauge how well everyone on our team including office staff, project managers, and sub-contractors are contributing to our goal of providing exceptional customer service.” – Normandy Remodeling
Establish a Fanbase
GuildQuality allows your customers to share reviews about your great customer service. 90°/o of the reviews we collect from homeowners are rated 4 or 5 stars!
“I’d rather have 100 raving fans selling our homes, over one sales agent any day. Our customers are our best marketers. We’ve learned that if you develop a great relationship with them and work to truly delight them, you’ll earn referral business.” – Jeff Benton Homes
Get the Word Out
Empower your customers to share their story by publishing their feed back to your own unique GuildQuality member profile page, Facebook, and Twitter.
Partner With Us!
See why 96% of our homebuilder, remodeler, and home services members recommend our survey process.
“GuildQuality has provided Structures the tools we need to measure our performance and improve it in targeted ways, based on the personalized responses of our clients. With more than 100 survey responses, we have reached the point where we can’t imagine life without it!” – Structures Building Company
Get started with our free trial and find out how we can help your business become a service excellence leader!