Are your customers telling you the whole truth?
GuildQuality Employee Spotlight: Luke SmithJune 20th, 2017 by
Name: Luke Smith
Title: Sales Executive
Start Date: June 29, 2015
Tell me about yourself; where are you from and what brought you to GuildQuality?
I was born in the Atlanta area, specifically Decatur, but I grew up in Columbia, SC. With that said, as a kid, I visited Atlanta often to see Braves games, spend time with relatives, go to Six Flags, etc., and I was always fond of the city.
After graduating from the University of South Carolina and spending a few years in the workforce, I decided to make a career change and move back to Atlanta. I was immediately drawn to GuildQuality after seeing their unique interview process, as well as meeting the great people who worked there.
Now that you’ve been here for a few years, what do you like most about GuildQuality and Atlanta?
Personally, I love all of the opportunities to interact with our customers and see the real impact that our customer satisfaction surveying has on their businesses. I also really enjoy the people that make up our company.
“I don’t know too many people who actually like all of their coworkers, but I can honestly say that I do.”
As for my favorite thing about Atlanta, I love “festival season” (March through October). It seems like there’s a festival for just about everything: beer, wine, tacos, mac and cheese, art, music, etc. These are always held outside or in various parks throughout town, and I just love going to each of them.
How would you describe the environment here at GuildQuality?
And what’s your favorite GuildQuality memory so far?
Around the time I joined GuildQuality, our sales team had a retreat and went whitewater rafting in Tennessee. That was a great way to get to know my new colleagues and was a fun experience in general. Perhaps I should drop a few hints that we should do this again in the immediate future for other newer hires…
I think you should! Okay, next question. What career advice would you tell your 20-year-old self?
Don’t be afraid to take risks, go against the conventional wisdom, and pursue your passions. You’ve got plenty of time to make mistakes and still be successful in the long-run.
Solid advice. Now, where do you see the home building industry in the next five years?
First, I think the industry will continue to innovate with new technology. Plus, I believe we’ll see a big shift in the way companies market themselves and interact with clients due to the ongoing shift from the baby-boomer generation to the millennial generation.
And what are you most excited about for the upcoming year?
Personally, I’m really excited about possibly buying a home and putting some roots down. Also, I can’t wait for the new Falcons stadium to open up. Professionally, I’m excited about all of the growth within our organization, specifically in the sales department.
Perhaps the new stadium will help the Falcons actually win a Super Bowl. Okay, next question. If you could invite three people (dead or alive) over for dinner, who would you invite and why?
My maternal grandfather passed a few months before I was born and my paternal grandfather passed when I was about two years old. I’d definitely want to have dinner with both of them for obvious reasons. The third is a toss up, there are so many. I recently read ‘Unbroken’ and it’s my favorite book ever now, so I think I’d dine with Louis Zamperini who was a POW in Japan in WWII.
What do you like to do in your spare time?
Play sports and brew my own beer. And, I’m an amateur foodie so I love trying new restaurants around town.
Speaking of food, if you had to eat the same meal for the rest of your life – breakfast, lunch, and dinner—what would that meal be and why?
Antico pizza. If you ever get a chance to go eat there, you’ll know exactly why.
Oh, I’ve been there, I understand. So is that your favorite restaurant?
Well, no. I worked at an upscale place in college called Solstice Kitchen and Wine Bar in Columbia, SC. I suppose I’m slightly biased, but there’s nowhere else that makes better food.
Interested in a career at GuildQuality? Check out our current job openings!