Are your customers telling you the whole truth?
GuildQuality Employee Spotlight: Kim CollinsMay 11th, 2017 by
Name: Kim Collins
Title: Survey Coach
Start Date: May 1, 2015
Tell me about yourself; where are you from and what brought you to GuildQuality?
I’m Kimberly and I’m a military wife and mother to three kids and one dog! I’m originally from Stone Mountain, but I currently live out near Athens, GA. I came to GuildQuality after having my second child, and hearing amazing things about the company through Mary Kelly!
What do you love most about working at GuildQuality, and what have you learned since you began working here?
I really enjoy working with professionals in the residential construction industry and helping them develop a plan to effectively measure, improve, and promote their customer satisfaction.
And, the most valuable lesson I’ve learned is that everyone has a different ‘why’ that motivates them to succeed. So, in order to help them achieve their idea of success, I’ve learned that it’s important to engage with your team members, get to know them individually, and understand what drives them to meet their goals.
How would you describe the environment here at GuildQuality?
What’s your favorite memory so far?
It’s hard to pick one, but I would say one of my favorite memories would be doing the Escape Room with the Member Services Team as our quarterly retreat. There is nothing like being stuck in a locked room with your coworkers and having to figure out how to get out! It was definitely a fun and interesting team bonding experience!
What career advice would you tell your 20-year-old self?
Never shy away from an unexpected opportunity.
That’s great advice! What are you most excited about for 2017?
I am most excited to see the survey team continue to grow and for us to tackle some big goals we have set for ourselves.
What do you like to do in your spare time?
I love adventures and the outdoors! Some of my favorite things to do are camping, kayaking, fishing, hiking, and just playing outside with my kids. And, I also just started my first garden, so we will see how that turns out!
What’s your favorite television show?
SURVIVOR, I would love to be on that show!
I know a guy who was on the show! Okay, last question. Out of all the restaurants you’ve ever been to, which is your absolute favorite?
I actually have two favorites. This first is Crab Catchers in Little River, SC (right above the North Myrtle Beach area). If you are ever in the area, you MUST eat there! My second is The Varsity in downtown Atlanta!
Interested in a career at GuildQuality? Check out our current job openings!