What's your recommendation rate with your customers?
Congrats to the SAWDAC Service Excellence Award winnersJuly 11th, 2016 by
GuildQuality was proud to partner with the Siding and Window Dealers Association of Canada (SAWDAC) for the association’s first ever Service Excellence Award. Two top contractors were awarded with the 2016 SAWDAC Service Excellence Award, Rocksolid Windows & Doors and Classic Roofing & Siding. Congratulations to both companies on achieving outstanding performance in customer service excellence!
Fourteen of the association’s contractors entered the award. To be eligible to apply, applicants were required to submit a representative sample of customers to be surveyed (at least 50). GuildQuality then conducted our surveying process, contacting the contractors’ customers via email, phone, and mail to obtain their feedback about working with the SAWDAC contractor. The surveys cover several areas of the construction process that impact customer satisfaction, including communication, quality of materials, job site cleanliness, and the ultimate indicator of satisfaction, likely to recommend.
Overall, the group achieved an 89% recommendation rate. The national average of contractor recommendation in the construction industry is closer to 70%. The top two contractors achieved a 97% and 100% recommendation rate. This statistic is a true testament to their commitment to quality!
With over 2,000 members and having surveyed over 1.4 million homeowners, GuildQuality is the trusted partner of homebuilders, remodelers, and home improvement contractors who value authentic customer feedback. GuildQuality also works with dozens of organizations around the country to provide customer service excellence award programs. Collect customer reviews, promote your excellence, and better your business with GuildQuality.
We work with many organizations and associations to power Service Excellence Awards just like this one. If you’re interested in partnering with us for an award for your organization, please contact firstname.lastname@example.org.