We replaced 24 windows in our home which was quite the investment. Universal Windows made it a great experience. It’s been almost a year and we are very happy with the quality and service provided.

Salesman, office staff, installers, and aervice person were all very professional and helpful.

Cori’s in home presentation was very informative and helpful.

The communication is one of UVD's selling points. Do not believe them. We had a horrible experience with both the original installation communication, delivery date target and no the replacement of a cracked replacement window. The workers are stuck in the middle between the customers and the poor management style of the corporation itself.

The product and installation was good, but communication with the installers was challenging as the majority did not speak English.

I will not recommend universal windows..

The whole experience, from the initial quote to the installation, was great! The people were friendly and professional, all communications were clear, the installation was quick and efficient, and the windows themselves are wonderful.

Universal Windows was open and easy to work with for the most part; price was better than competition and they finished ahead of schedule.

Price seemed high but was better than other quotes. Universal did great scheduling the measurement and installation but was a bit annoying in how many times they called. Installers did great and were quick, but I've found about 7 nails dropped around my house and property which is dangerous. Also, only one of the five installer spoke English and he left early so I was left trying to communicate with the installers at the end without them being able to speak English.

Your drive destroyed my mail box and you won't pay for it.

The sales process is too high pressure. I wanted an estimate assuming a reasonable profit for the company that I could think on and compare and feel like I am making a good decision rather than a tonight only price.

The products they offer are great, I'm very pleased with the window and door. They did what was advertised.

Happy with windows. They are an improvement. Big purchase. Would suggest the look at promotions and compare energy efficiency and cost.

I was rather surprised when only one technician arrived to install two double windows. But in fact he did an outstanding job in a timely manner. Overall this project was professionally executed and I will return as a customer for future projects and recommend them for others also.

The process was long and absolutely ridiculous

We had all the windows in the house replaced with new ones and a bay window installed, which was not an everyday kind of installation. It was replacing a door with a bay window. Lots of parts to that job. Rodney, Tyler and Jordan did a fantastic job with the installation! We love our bay window! We may have had to wait a little for the supplier, but it was every bit worth the wait.

I didn't have high expectations as I found them on a tv add, but they were great!

Great service!! The installer cleaned everything up when he was finished and was super nice. One window had the slightest scratch that you could barely see and they replaced the whole thing very quickly. Totally recommend Universal!!!

Really worked with us to make the experience an affordable yet quality experience.

Process was disjointed from the start. Salesperson told me I would get the same windows that were in my house and they were not even close. Had to follow up with their contract people, who were clueless on what was in the contract and I had to finally be connected to their sales manager who fortunately was able to coordinate the remaining process.

It is hard for me to give a truthful review because I’m still waiting on one more window.

Wasn’t worth 12,500 .the company keep telling me different times when they would be here when I called they hung up on me. My window was sitting in storage for a week.they said that the installers would be here 8to 10 four Hispanic guy came at 1 :15 none of them spoke english a picture frame was broken a blind was broken .there was a little gap at the top of some window the put a piece of plastic to cover it slapped the windows in and caulk them Im putting trim up to cover the caulk .put it this way not very good experience!

Our experience with Universal Windows Direct was great. Everyone was very knowledgeable and helpful through the entire process, from the original quote, to measurements, and then installation. We are very pleased.

Installers did a horrible job damage to the door unloading doors made wrong took 5hrs longer to install than was told could not speak English

The salesperson was great when but could not get him to return my phone calls. The installers were very polite and respectful. They were very clean during installation I would definitely recommend Universal Windows