About this company
Universal Windows Direct of Indianapolis
Universal Windows Direct began in 2002 with William Barr and Michael Strmac who had nothing more than a 350 square foot office in Cleveland, and has since expanded into the nation’s top 20th home remodeling company. Universal Windows Direct first expanded into Indianapolis in 2015, seeking to bring all the culture, quality, and values established in Cleveland down to customers in the Indianapolis area. Universal Windows Direct of Indianapolis continues to provide customers in the Indianapolis area with the best products and absolute best prices on the market. Universal Windows Direct is your premiere location in Indianapolis for replacement windows, entry doors, and vinyl siding.
Types of work
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Badges
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Customer satisfaction
Of 4416 customers surveyed, 1346 respondedReviews 1174
Of 1346 respondents, 1174 left a reviewRecent reviews
Matthew A.
Horrible installation:
Windows don't fit openings and a ton of foam had to be used
Broken window
Window not centered in opening
Locks don't work
Awful caulking
All 9 screens have a large hole in each one
Tech left dried paint/caulk on carpet
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Customer in Indianapolis, IN
Neat and efficient.
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Kira P.
I still don’t have what I paid for after 5 follow up visits. I am still finding new issues. I’m now getting additional damages from the “repairs” I’m receiving. The biggest financial mistake of my life was trusting this company.
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Josh P.
Will not recommend
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Richard M.
Have recommended in the past and will continue to
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Carl C.
The crew did not complete the job on time. Left things a mess, and it took 6months between ordering and instalation. M
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Michael B.
Windows were pricey and removed window head and sill and didn't replace
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Brittney J.
I would never recommend this joke of a company to anyone
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Donna H.
The customer service from sales, measuring to install was a great experience.
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Customer in Fishers, IN
While the windows look nice and work great, there were multiple communication errors around payment, wrong invoices sent, and miscommunication from the sale to install teams. The install team realized a lot of the measurements given to them were incorrect and then had to spend more time making changes, drilling, and caulking that took more time. I do appreciate the install team as they always assured me that they were going to make it look nice.
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Sandra M.
was sp pleased with work and guality of work completed in one day
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Maxine W.
They did a wonderful job, my only complaint was that they didn’t repair/replace the drywall around the window. However they were very fair in telling me that up front, that they couldn’t include that scope of service. I’m being told that by other window companies as well. I would still highly recommend them. The window looks awesome, I love it 🥰
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Theodore P.
VERY GOOD
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David J.
Ordered windows 8-8-23 installed 12-6-23 Got answers when checking time frame of 2 more weeks every time we called = unreasonable
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Kenneth W.
Windows are good quality. Windows came in weeks earlier than expected and installation was done in 1 day.
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Mark S.
Getting them installed was good. When it came to using the warranty overtime it was issue after issue.
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Customer in Indianapolis, IN
I was impressed with the professionalism, knowledge and courtesy especially from the installation crew.
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Mike L.
How can I recommend UWD when it took nearly 9 months to get my door warranty work completed?
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Clare B.
Our experience with Universal Windows Direct was fantastic! From our salesperson, office communications, to our installers, we were treated with respect, courtesy and everyone went the extra mile to make it work for us. The windows are excellent, we are thrilled! Highest recommendations!
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Customer in Arcadia, IN
The communication was great when we were looking to buy but when there were issues with my windows we didn’t hear from anyone for months. Then they threatened to take us to collections when we didn’t even have our correct windows. We had paid 90% of the windows by this point but they wanted the other percent before they delivered the correct windows.
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Robert B.
The quality of the window and the professionalism of the installation were top notch. My only complaint would be the lack of communication from the office to me waiting for the install. I was told an approximate install date of September, there was a delay with a building permit, but nothing was mentioned until I called and found out it would be November. I'd suggest the office staff be as good as the installers are with customer concerns.
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Martha J.
Would recommend Jesse to install windows for anyone.
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Richard W.
The windows are great and the Technicians that installed them were the most polite, professional, friendly and courteous workman I have ever had the pleasure to meet. These people were great and so was the whole universal team we worked with over the past few months.
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Travis F.
Still waiting on my flex screens to be replaced because they came off the truck damaged. Seems the company is not going to replace these even though I was told they ordered them. No communication after I paid my balance. Had to have them out twice because first time a window sill wasn’t replaced as it wasn’t on the installers order form.
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Ande P.
The customer service is top notch!! So easy, helpful, and painless with getting a window that was cracked, replaced.
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