Remodeling and building are complex processes requiring thoughtful planning, thorough communication and a lot of decision making to make it all go smoothly. After seeing and hearing the countless horror stories of projects taking much longer than committed to, and budgets exorbitantly more then clients expectations, Matthew Harrigan set out to build a better construction model. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Bathroom remodel (35)
Custom home (35)
Kitchen remodel (35)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Timeline Design+Build relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Timeline Design+Build in Saratoga, CA; Los Altos, CA; Sunnyvale, CA; Los Gatos, CA; San Jose, CA; Palo Alto, CA; Burlingame, CA; Redwood City, CA; W. Menlo Park, CA; and Menlo Park, CA.
In this report, Timeline Design+Build has published a summary of the customer feedback they've received since they joined GuildQuality in March 2018. In that time, 12 out of 35 customers (34%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2018.
Timeline Design+Build surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Timeline Design+Build customer, if your project doesn't match the above exceptions, and if Timeline Design+Build completed work for you after March of 2018 but you haven't yet received a survey, please let us know.
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