Clean & Safe - the work site was kept clean, we did find a few nails later but minor issue.
Problem Resolution - a vendor failed to deliver a previously ordered item, Tadlock worked to reduce the impact and delay.
Areas For Improvement - none
Areas Of Satisfaction - none
Recognized Excellence - Dan Dennett
Netting was not put up around my house to protect the plants and brand new AC. They dented the new AC and killed a few plants.
Dan Bennett with Tadlock was our representative for our install. He was very helpful, informative, and accommodating to our schedule and needs. I highly recommend using them and make sure you request Dan. Experience was good and the Install was lightening fast.
Contractor Knowledge - Dan Bennett was very knowledgeable and helpful in answering our questions and showing us the products.
Professional & Organized - No issues and from start to finish everything was on track.
Communication - We were notified for every step and action taken.
Installation Crew - Crew was helpful and thoughtful. Was a great experience in having them do our roof! Clean up was spot on.
Quality Of Materials - Purchased a shingle upgrade and we are happy with the shingle quality and look.
Quality Of Workmanship - Work performed was by a great crew and looks fantastic to us.
Clean & Safe - Went through our yard 4 times with giant magnets. All trash was removed.
Work Done Right - It was done right and we have had no issues
Problem Resolution - No issues
Schedule - Install happened faster than anticipated.
Appointments & Meetings - Better than on time.
Value Received - I believe we received a great deal on our package compared to other contractors. We had many bids but Dan Bennett with Tadlock sold us.
Areas For Improvement - None
Areas Of Satisfaction - Schedule, install crew, finished product
Recognized Excellence - Dan Bennett
Additional Comments - Ask for Dan Bennett. He will get you on the right track.
All good
Contractor Knowledge - Great
Professional & Organized - Yes
Communication - All good
Installation Crew - Great
Quality Of Workmanship - Great
Clean & Safe - Yes
Work Done Right - Yes
Problem Resolution - No problems
Schedule - Great
Appointments & Meetings - All good
Value Received - Great
Areas For Improvement - None
Areas Of Satisfaction - All
Recognized Excellence - Everyone
Quality Of Materials - I’m satisfied with what we chose
Areas Of Satisfaction - How quickly the job was done, how organized & efficient the crew were & the close attention to detailed cleanup
Recognized Excellence - Jeff Hale was great at keeping us informed as they went, answered all our questions & was very nice to work with, along with Jon Williams & Nadia
Tadlock Roofing has always done quality work for us. They have listened to us and then worked to insure that the product we wanted was installed in the manner you expect from a knowledgeable, professional contractor.
Quality Of Materials - All good
Areas For Improvement - None
Areas Of Satisfaction - All
Recognized Excellence - All sere great
Additional Comments - This is the second time using Tadlock. I had them replace my In-Laws roof two years ago and they did mine this year> both times very happy with everything.
Yes, have already recommended
Problem Resolution - had no issues
Quality Of Materials - good appearance and good guarantee
Knowledgeable, Timely, Efficient.
Contractor Knowledge - They know how to do things correctly, like renailing plywood.
Communication - Communications we’re clear and accurate.
Installation Crew - They did an excellent job and I like they were employees not day laborers.
Quality Of Materials - Top Quality.
Quality Of Workmanship - They did a great job and were complete when they said they would be.
Clean & Safe - Very clean job, dumpster promptly removed upon completion.
Work Done Right - Workmanship is very good.
Problem Resolution - Best answer is, I had no problems to resolve.
Schedule - Complete when they said it would be.
Tadlock's Workmanship, communication, and cleanup were outstanding. The project was also on time, ahead of schedule and with high quality.
Quality Of Materials - Yes material where high quality
Areas For Improvement - We had no hot water after the first day. Somehow this should be communicated beforehand.
Areas Of Satisfaction - Workmanship, communication, cleanup, and project was on time, ahead of schedule and with high quality.
Recognized Excellence - Forman of the job was very knowledgeable and helpful with answering questions.
Additional Comments - Great Job.
Quality Of Materials - Very impressed with Tadlock using quality roofing shingles Owens Corning. Based on studies, these shingles have a life expectancy more than 25 years.
Areas Of Satisfaction - Compelting the new roof in 1 day. Then following up with the cleanup including 3 sweeps for removing nails in my yard.
Recognized Excellence - Dan Bennett
I could write a book. It begins with the first day:
1. No crew leader was present essentially all of day one. I was told that he was working on someone else's house.
2. Just before dark, I had a 60' hole in the top of our roof. I had to communicate with a crew that didn't speak English to fix the hole. We used
our cell phones to translate to/from Spanish.
3. I didn't want critters to come in the attic overnight, so I had to ask for help from the Branch Manager since the crew leader was still missing.
4. They installed the underlayment in the dark, with NO LIGHTS, 20 minutes AFTER SUNSET. I have the video.
5. Someone knocked over one of the rafters in the attic, holding up the roof. After paying the bill, I found another rafter, cracked.
6. They knocked down a 6' tall x 4' wide fiberglass bat from above our cathedral ceiling. I replaced it after I found it lying on the floor; someone
stepped on it. There was no need to walk through / damage these things, as we have two attic entrances in the house, but no one asked.
Keep in mind: The Crew Leader was missing.
7. Hundreds of nails that were supposed to attach new and old plywood to the rafters never hit the rafters, and are dangerous to anyone going
in the attic.
8. I had to pay Giddens A/C Service $190 to repair freon lines that a Tadlock employee got stuck in.
9. The driveway side of our porch was scratched and re-painted.
10. A dented gutter downspout was replaced.
11. AFTER ALL OF THIS...Once the new roof was installed,
12. We learned that the new shingles recommended, sold and installed by Tadlock were already defective, at just 4 days old. So many granules
were missing from the new shingles, I don't know how anyone walking on the roof could have missed it. Yet, no-one mentioned anything.
12. THEN, After all of that, and sending photos to your office, I asked for annual inspections to ensure the new roof with defective shingles will
weather the storms. We all agree it won't last, but I was only provided with one free roof inspection, in addition to the one you provide every
customer.
13. So, now, I'll have to pay Tadlock $95 per year to inspect the roof after the first 2 years, if the roof lasts that long.
These are just the highlights.
Communication - Exceptional communication.
Tadlock was wonderful! In and out quickly, roof looks great, and they cleaned up!
Quality Of Materials - No problems, great quality materials. I didn't feel like they skimped in any way.
5
Quality Of Materials - Great job.
Areas For Improvement - Great job!
Areas Of Satisfaction - Speed of project completion.
Recognized Excellence - Everyone
Quality Of Materials - My house looks netter and my electric bill dropped.
Areas Of Satisfaction - Great Customer Service all the way through the finish line!!!
Recognized Excellence - Everyone
Areas Of Satisfaction - They met or exceeded my expectations, the quickness of the job. They seemed like nthey knew what they were doing.
Recognized Excellence - I would like to recognize Drew, who came out to look at it the first time, and got it going.
Additional Comments - They did a good job.
They were very efficient in their work and very professional. The supervisors kept me up to date on findings, and I am very satisfied.
Areas Of Satisfaction - They med or exceeded my expectations in all areas.
Recognized Excellence - No one in particular to recognize, as they were all helpful and courteous and kept us informed
Areas Of Satisfaction - Honestly, the whole thing met or exceeded my expectations. I expected my roofing job to be much more stressful and it wasn't.
Recognized Excellence - I would like to recognize David Gregory for his exceptional service.
Areas For Improvement - There were no areas where they fell short of my expectations.
Areas Of Satisfaction - They met my expectations for the entire job. It was timely and they did exactly what they said they were going to do.
Recognized Excellence - The whole team did a good job.
Overall, I am satisfied.
Work Done Right - I did not have to call them back.
Value Received - They were the best company to do it.
Areas For Improvement - Tadlock Roofing, Inc. did not fall short of my expectations.
Areas Of Satisfaction - They did what they said they would do.
Recognized Excellence - I would like to recognize the manager that I dealt with for his exceptional service.
Great customer service start to finish, answers to all our questions; beautiful product.
Communication - Anytime we had a question they were on the spot to answer it for us in detail
Quality Of Materials - Absolutely love the look of our new roof, couldn't be happier
Problem Resolution - Had a few issues with initial installation, Tadlock addressed them immediately and fixed them with no delay and went our of their way to make sure we were satisfied
Areas Of Satisfaction - Customer satisfaction and service
Recognized Excellence - Both David and Thomas made sure we were 100% satisfied with our new roof. It's a big expense and of course an ultimate need, we're glad we chose Tadlock to get the job done right
A professional company
Contractor Knowledge - Definitely stayed on top of things, start to finish.
Communication - Updated throughout project
Installation Crew - Very professional and organized right through to clean up
Quality Of Materials - Yes as they reviewed everything
Quality Of Workmanship - Absolutely
Clean & Safe - Daily
Work Done Right - Passed first time
Problem Resolution - Yes as there was another contractor and they handled it with professional communications
Schedule - Yes
Appointments & Meetings - Phone meetings absolutely
Value Received - Fabulous
Areas For Improvement - None
Areas Of Satisfaction - Crew, delivery of supplies, cleanup and updates
Recognized Excellence - Khalil