Hard to imagine a worse experience. Sierra made material errors in literally every phase of planning and construction. Unfortunately, every single issue with quality and workmanship had to be pointed out to them. Their response was try to deflect blame and responsibility and yes, lie, over and again. I thought maybe my experience was an outlier so I got in touch with other Sierra customers. Turns out I was very much not alone. If I had hired them
to build this house and then left them to it, I would have had a piece of garbage to live in. Thankfully, I am self employed and was able to see every day the shortcuts, shabby workmanship, their not following the plans, and then making countless excuses for their never ending failures. Reach out to me for details. The list of mistakes and dishonesty is far too long to include in a format like this.
Additional Comments - Professional, friendly, and attentive personnel whom also make the process simple and relaxing.
Communication - Communication has been excellent; through phone calls, emails, Sierra Classic Coconstruct website, and always eager to see us when we visit. Greatly appreciated since we are not located in Texas.
Quality Of Workmanship - Workmanship has been magnificent throughout the entireprocess; detailed, always pursuing construction excellence.
Problem Resolution - Through communication any possible issues have been prevented.
Professional & Organized - Entire staff has been Professional, respectful, friendly, and courteous. Delighted to have our home built by Sierra Classic.
Value - We've received more than a fair value for our money. We are extremely pleased.
Sales Knowledge - Patric Jackson was/is our sales consultant; professional, highly knowledgeable, detailed, and a great advisor during the entire process.
Understand Building Process - Sierra Classic folks make this process extremely simple.
Construction Quality - As with the Quality of Workmanship, Construction Quality has been superb throughout the entireprocess; detailed, always pursuing construction excellence.
Communication - Wonderful Communication through phone calls, emails, Sierra Classic Coconstruct website, and always eager to see us when we visit. Greatly appreciated since we are not located in Texas. Our CM, Mike Lieman has kept to informed through the entire process.
Trust - Unquestionable Character, transparent Honesty, and Integrity beyond reproach.
No communication, 6 different builders overseeing the project, design items completely missed.
We evaluated other builders and chose Sierra Classic. It turned out the be the right choice. Friendly, knowledgeable and helpful representatives have made the experience go smoothly.
Quality Of Workmanship - Anything that was wrong, they came back and fixed it.
Areas For Improvement - I don't think they fell short of my expectations. They did a good job.
Additional Comments - They are a really top-notch group and they were all very anxious to get things how they were supposed to be. We were really happy both times. We had him create our second one because he did such a great job with our first one.
So far
Sales Knowledge - Alicia, exceeded our expectations. Not only could she talk construction with me by also explain it in a different way so my wife could understand.
Bill Rice was fantastic to work with during the design process. As expected, we had a few snags during the build, but most of those were worked out timely. Other than having about 4 different build supervisors, the process was smooth.
Sales Attentiveness - Bill treated us like we were his only customer. Kept us in the loop, walked us through the details and was patient with our questions.
Concern For Needs - Bill collaborated with us throughout the process and listened to our needs.
Additional Comments - If you haven't gathered this already, Bill Rice is the reason why we went with Sierra. He has been a fantastic partner in this process from day one, which differentiated Sierra from other builders. Hopefully the remainder of the process without Bill goes as well. He's set the bar high!
Quality Of Materials - No issues with quality.
Design - Very happy with the design
Areas Of Satisfaction - General customer service. Good people that worked with us to make our dreams a reality.
Sierra's floor plan options are excellent and we loved that we could tweak the plan to suit our needs and style. Unfortunately during construction they definitely fell short with their communication. There were long periods of time where little or work was done and no one reached out with update. Some delays were understandable due to Covid, but other delays seemed unmerited. Other homes in our neighborhood that started around the same time were done in a much more timely manner. There is another Sierra home being built near us and it is taking even longer than our did and that house has had quite a few issues along the way.
Recognized Excellence - Patrick Jackson was a good communicator and help at the beginning of the project and gave some assistance throughout.
Areas Of Satisfaction - We really like the design of our house and that we were able to tweak the plan to make it suit us even better.
Additional Comments - Erin has been amazing to work with through the process!
Areas Of Satisfaction - Quality home that seems to be well built
Unfortunately, my experience with Sierra was highly unsatisfactory. Throughout the entire construction, I had to closely monitor every step as I felt that quality was not their top priority. It appeared as if they simply hurriedly pieced together the house, with little regard for attention to detail, relying on addressing issues later on a punch list. The longest punch list identified at the final walk was a missing bathroom door. It took 10 months to install and another month to get painted.
Value - The value was received in accordance with the cost.
Terrible communication and follow through
Recognized Excellence - I would like to recognize Andy Hanna for his exceptional service!
There were a lot of project manager changes.
Additional Comments - The website is amazing, I like that it shows all of the financial details. I would add design selection options to the website as well, so people moving from out of the area can make selections remotely. Building a house is stressful, but this company and Patrick have helped take the stress out of it by giving very detailed explanations and having patience with us.
Recognized Excellence - Patrick was exceptional. He was the most helpful and compassionate in the process beginning.
Quality Of Workmanship - As with any new home there are things that were found, listed and started to be fixed immediately.
Problem Resolution - Every issue they have been there to answer and solve every problem that had been identified.
Schedule - Sierra Classic Custom Homes had no control over items not being made, or items not being shipped due to Covid. They did the best with what they were dealt.
Sales Knowledge - Patrick Jackson answered every question we had and helped assist us in finding things we needed.
Likes & Dislikes - The view from my living room window is the best feature about my house. There are no comments regarding anything I dislike about my new home.
Recognized Excellence - There are several names that I would like to recognize who had to put up with a million questions from me Ofelia Lawson. She answered every question she could and if she couldn't answer a question, she would get the question to the right person to get me an answer. Other mentionable Wes, Darren and Patrick.
I would not recommend Sierra once the house is being built. You must watch everything they are doing.
Sales Attentiveness - Bill has been wonderful to work with. He has gone above and beyond our expectations and has made this experience very easy and enjoyable.
Additional Comments - The sales person Alicia Shultz and construction manager Jason Long are the main reason we had our custom home built and we would go through them again.
Design - The salesperson was instrumental in the design of the project!
Likes & Dislikes - I like the design and how the construction manager and salesperson really paid attention to what I wanted!
Recognized Excellence - I would like to recognize Alicia Schultz & Jason Long for their exceptional service!
Areas Of Satisfaction - They met and exceeded my expectations with construction management and sales!
Additional Comments - It was a great experience working with the construction management and the salesperson.
Little to no oversight of subs caused numerous mistakes, poor workmanship and delays. Communication was very sparse and incomplete. Finish quality of flatwork, porches, interior paint, etc. was extremely poor. Footprints, stains etc. on porch entry are a joke we are stuck with.
Sales Attentiveness - Excellent, good communications, knows the process & listens, personable
Couldn’t ask for a better project manager than Andy Hanna. Always answered the phone when you called and always addressed any and all issues you might have.
Design - Design center is great, easy to make changes
I built 2 homes with Sierra and would give my highest recommendation. The company is solid financially, builds outstanding quality homes, are flexible and can build anything you might have in a design idea. Communication is excellent and they have the patience to listen and understand your needs and desires.
Likes & Dislikes - The feature I like most about my home is the wrap-around, covered porch. I like the cedar trim railing and holes.
Recognized Excellence - I'd like to recognize the salesman, William Rice. I'd also like to recognize Billy Burciaga and Corey Duhon.
Areas For Improvement - They didn't fall short of any of my expectations.
Areas Of Satisfaction - They met or exceeded my expectations with the expression of the final plan. It was good or better than I thought it would be.
Sierra was very pleasant and easy to work with. I built during Covid and even then we had very few delays.
Thank you to Sierra Classic for a positive experience in the building of our new home. Sierra's professionalism and communication is much appreciated. Building in normal times can be challenging. Sierra was able to navigate the issues of today and provide us with a high quality, fantastic home in a timely manner. Thank you!
Easier Than Expected - Patrick has been very attentive and helpful.
Additional Comments - I will and have recomended Sierra to others. Shane Robberson is an excellent Superintendent. 3rd party groups with Sierra have been good to work with (Design gallery, appliances, lighting). all very helpful for us as 1st time home builders..
Areas Of Satisfaction - Good communication with Super (Shane), Enjoyed set up and start with Patrick (Sales)., Construct portal was very helpful. Design center help was appreciated. Helped us make decision
Recommend with comments about working with a custom builder versus a production builder
Sierra Classic builds a very good home and unlike most other builders, they enable true custom homes. Only downside is that the build time has been much higher than expected.
Work has slowed down tremendously. Some of the work looks shotty (large drip pan under hot water heater in attic balancing on @ 1 inch beam. I was told it has a nail holding it to the small beam which concerns me for a slow leak.
Some of the holes up to roof were covered hap hazardly.)
DESIGN COORDINATOR ATTENTIVENESS - Elyse is wonderful and should be recognized for her organizational skills, attention to detail and overall positive and professional attitude! Every builder should be lucky enough to have someone like her!
Additional Comments - We appreciate Adam stepping up and assisting us with our house build under unusual circumstances. He has been the consummate professional and his honest, open communication is appreciated!
Too early to tell. It has taken a long time just to get where the house is today. Almost 4 months to get a foundation. Getting an inspector out to inspect the framework and then someone out to fix what was found took mostly July and August. Things are just now starting to pick up, but it has been close to 12 months since start of construction was given. I am sure the pandemic has not helped much, but I think the planning and execution could be better......