New Wave Pools LLC is an award winning, full service, swimming pool company located in Southern Wisconsin. Awarded the 2017 Guild Master Honor for “Service Excellence”. New Wave Pools LLC is the 2015 and 2016 Superior Service Award recipient accredited by the Midwest Chapter of the Association of Pool and Spa Professionals. We are affiliated with National Swimming Pool Foundation. New Wave Pools LLC provides services to multiple Home Warranty Companies and is also an authorized warranty service provider for multiple manufacturers. All of our technicians complete an Association of Pool and Spa Professionals Certification Process. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Pool remodel (111)
Swimming pool (111)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, New Wave Pools relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of New Wave Pools in Madison, WI; Fitchburg, WI; Verona, WI; Middleton, WI; Sun Prairie, WI; Cottage Grove, WI; Mcfarland, WI; Monona, WI; Oregon, WI; Stoughton, WI; and 16 other cities in Wisconsin.
In this report, New Wave Pools has published a summary of the customer feedback they've received since they joined GuildQuality in January 2016. In that time, 63 out of 109 customers (58%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2017.
New Wave Pools surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a New Wave Pools customer, and if New Wave Pools completed work for you after January of 2016 but you haven't yet received a survey, please let us know.
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