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New Wave Pools

New Wave Pools LLC is an award winning, full service, swimming pool company located in Southern Wisconsin. Awarded the 2017 Guild Master Honor for “Service Excellence”. New Wave Pools LLC is the 2015 and 2016 Superior Service Award recipient accredited by the Midwest Chapter of the Association of Pool and Spa Professionals. We are affiliated with National Swimming Pool Foundation. New Wave Pools LLC provides services to multiple Home Warranty Companies and is also an authorized warranty service provider for multiple manufacturers. All of our technicians complete an Association of Pool and Spa Professionals Certification Process. More

GuildQuality Member
Guildmember
Since 2016
GuildQuality Master Award Winner
Guildmaster Award Winner
2017
Feedback Milestone
10 Consecutive Great Reviews
2017 - See more

Pool remodel (111)

Spa (111)

Swimming pool (111)

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All project locations are approximate

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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  • GuildQuality
  • APSP - The Association of Pool & Spa Professionals
  • BBB A+ Accredited Business

More about New Wave Pools

As a GuildQuality Guildmember, New Wave Pools relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of New Wave Pools in Madison, WI; Fitchburg, WI; Verona, WI; Middleton, WI; Sun Prairie, WI; Cottage Grove, WI; Mcfarland, WI; Monona, WI; Oregon, WI; Stoughton, WI; and 15 other cities in Wisconsin.

In this report, New Wave Pools has published a summary of the customer feedback they've received since they joined GuildQuality in January 2016. In that time, 61 out of 100 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2017.

New Wave Pools surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a New Wave Pools customer, and if New Wave Pools completed work for you after January of 2016 but you haven't yet received a survey, please let us know.

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