In 1987 brother’s Steve and Brian Mason, saw a need for exceptional quality windows in the Niagara Region. They had no investors, no experience only a vision of greatness. The next few years certainly came with its trials and tribulations, a less than stellar marketing plan and a few hundred window designs that didn’t make the cut. This only made us stronger and even more determined to get this right. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Landmark Home Solutions relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Landmark Home Solutions in Ontario, ON; Hamilton, ON; St Catharines, ON; London, ON; Welland, ON; Kingston, ON; Niagara Falls, ON; Windsor, ON; Leamington, ON; Ajax, ON; and 128 other cities in Ontario and Illinois.
In this report, Landmark Home Solutions has published a summary of the customer feedback they've received since they joined GuildQuality in April 2017. In that time, 281 out of 448 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2017.
Landmark Home Solutions surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Landmark Home Solutions customer, if your project doesn't match the above exceptions, and if Landmark Home Solutions completed work for you after April of 2017 but you haven't yet received a survey, please let us know.
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