Just Basements is Ottawa’s largest basement design-build firm. We specialize in only one area of home renovation; creating exceptional basement spaces for our customers. Designing, and building more basement projects than anyone else in Ottawa has allowed us to become experts at creating superior basement living spaces. Tricks of the trade, product knowledge, construction techniques, design problem solving… nobody knows more about basements than Just Basements.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Basement remodel (73)
Bathroom remodel (3)
Kitchen remodel (3)
Interior renovation (2)
Custom closet (1)
Design build remodel (1)
Kitchen cabinetry (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Just Basements relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Just Basements in Ottawa, ON; Kanata, ON; Stittsville, ON; Nepean, ON; Manotick, ON; Perth, ON; Kemptville, ON; Carp, ON; and Gloucester, ON.
In this report, Just Basements has published a summary of the customer feedback they've received since they joined GuildQuality in November 2012. In that time, 72 out of 90 customers (80%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2017.
Just Basements surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Just Basements customer, and if Just Basements completed work for you after November of 2012 but you haven't yet received a survey, please let us know.
Just Basements is a candidate for a 2018 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Just Basements must survey all of their customers.
If you are a recent customer of Just Basements and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Just Basements's application.
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