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Crystal Exteriors LLC

195 ratings
209 Whitestone Road, Silver Spring, MD 20901(301) 681-8186
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What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

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Washington, DC on Aug 03, 2018
Because of this great experience, we will come back to you for future projects!
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Comment on "Area For Improvement"

Washington, DC on Aug 03, 2018
Everything went well. We had one issue that popped up and Edgar resolved it very quickly which we appreciated!
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Comment on "Area Of Satisfaction"

Washington, DC on Aug 03, 2018
Both Edgar and the installation team did a great job.
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Comment

Burtonsville, MD on Jul 23, 2018
They did an excellent job and finished way before they were supposed to. We are very happy with everything.
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Comment on "Area Of Satisfaction"

Burtonsville, MD on Jul 23, 2018
I was most satisfied with the integrity of the company.
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Comment on "Area For Improvement"

Washington, DC on Jul 20, 2018
N/A
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Comment on "Area Of Satisfaction"

Washington, DC on Jul 20, 2018
The door, the communication of what would be done, and when.
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Comment on "Lead Source"

Washington, DC on Jul 20, 2018
I found them through a Google search, and then on Angie's List.
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Comment

Silver Spring, MD on Jul 16, 2018
Managing communication via e-mail attachments helped to make the process quite user-friendly. Mr. Li was present for the roof installation, making on-the-spot decisions such as getting rid of a non-functional roof fan and purchasing and installing a piece of white vinyl siding to replace a broken piece...
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Comment on "Area For Improvement"

Silver Spring, MD on Jul 16, 2018
Only in not being able to control the difficult summer weather.
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Comment on "Area Of Satisfaction"

Silver Spring, MD on Jul 16, 2018
All areas, as noted above.
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Comment on "Lead Source"

Silver Spring, MD on Jul 16, 2018
Through Washington Consumer Checkbook's rating of Siding contractors, as I was looking for soffit repairs. When Mr. Li and other contractors looked at my roof, they informed me, appropriately, that I needed a new roof as I had 3 layers of shingles which showed sagging indicating water penetration over...
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Crystal Exteriors LLC

Review by

Mr. Li and his roofing manager David Jin are extremely professional, knowledgeable and courteous. Mr. Jin kept me apprised of scheduling changes necessitated by excessively hot weather plus a period of heavy rain between the estimate date (April 17, 2018) and the date the roof was replaced (July 7,...
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    • Comment on "Area Of Satisfaction"

    Potomac Fall, VA on Jun 30, 2018
    Quality and speed of work
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    Comment on "Area Of Satisfaction"

    Silver Spring, MD on Jun 25, 2018
    Their competence and adherence to detail.
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    Crystal Exteriors LLC

    Review by

    They did a great job. Very professional and extremely detailed.
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    • Comment

    Gaithersburg, MD on Jun 07, 2018
    Offer the option of installing "rake edging" (i.e. drip edging on gable ends). I understand it is not a required roofing member, however I would have been willing to pay for it. Most people buy only one roof in a lifetime and they are not aware of the fine details.Promote your company with your name...
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    Comment on "Area Of Satisfaction"

    Gaithersburg, MD on Jun 07, 2018
    Communicating with David and Edgar: responsive and professional.
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    Comment on "Lead Source"

    Gaithersburg, MD on Jun 07, 2018
    On the Owens-Corning website list of certified installers.
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    Comment on "Area Of Satisfaction"

    Spencerville, MD on May 17, 2018
    I was most impressed with their honesty. On a previous roofing project, I had 5 estimates from roofers. Crystal Exteriors was the only roofer who actually walked the roof and then asked if I knew that the house had 2 roofs. Then, they explained to me that there may be an additional cost after the roofs...
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    Total ratings (195)

    195

    Recent activity

    9/11/18

    Crystal Exteriors LLC received feedback from a customer in Gaithersburg, MD.

    8/03/18

    Crystal Exteriors LLC received feedback from a customer in Washington, DC.

    7/23/18

    Crystal Exteriors LLC received feedback from a customer in Burtonsville, MD.

    7/20/18

    Crystal Exteriors LLC received feedback from 2 customers.

    7/16/18

    Crystal Exteriors LLC received feedback from a customer in Silver Spring, MD.

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