Very unprofessional wend trying to address concerns of customer with no resolution to quote it is what it is from management
Very professional and friendly. Came when they said and finished in a timely manner. All together very satisfied except for the loan company that they use.
Quality control was lacking. Roof leaked on sunroom, handprints between window panels, black stuff and resin can't be cleaned off windows.
we ordered our windows in march 2023. they were finished installing them in February 2024. totally unacceptable.
Broken window pane found upon installation. Installer noted and reported to office. Followup call next day confirmed problem would be handled. Later determined replacement was not ordered for over one month. Now 10 weeks later still waiting for replacement. They don't appear to take followups seriously.
Once the sale and install was completed I could not get anyone to return to clean up.
Cost was a bit high.
See below
I was quoted for the windows and given a small discount for paying cash. Scheduling was easy. Our salesman stated that he would be present on installment day - he was not. Our windows were put in and 4 of the screens needed replaced due to tears. The screens were replaced within the week of calling. The goal of this consultation was to improve the efficiency of our home’s heating/cooling expenses - per our electricity company efficiency review, new windows were the key. We were told by the salesperson that the new champion windows would drastically improve the efficiency of our home and our electric bill was expected to drop up to 40%. Our electric bill did NOT decrease at all in the following months. No efficiency improvement has been reflected on our energy consumption or billing statements. Overall, we are disappointed.
I had windows put upstairs years ago love them had a few replaced and I had great service. I had 3 basement windows installed this year and there was some mess left so I cleaned the windows and all around the area and tried to open one and the handle came off, which I assume the installer knew before leaving it was not right. I called and the gentleman came and checked everything and ordered a part 1/16 smaller and he came today and it turned out to be the same size as the original so we will see if the third time is the one? The man who takes care of problems is a good employee. I feel the quality went down since my first order.
Was a return customer and, unfortunately, we had a better experience the first time around.
The product (window) is great, but everything associated with getting the product is greatly underwhelming. From ordering, shipping and installation, there were massive delays and multiple inquiries that were ignored repeatedly. It took 37 weeks to complete a job that I was told would take 20-26 weeks. Then the installation crew did a good job, except for one issue and then no showed when they were scheduled to fix it. Supremely underwhelmed overall with Champion service. Their product is good, but all other discombobulated business functions around that good product make it a moot point.
The installation was the worst experience. I was told they would be there during the morning 'window' but closer to the later part which was 11. When the I stall team didn't show up by 12:30, I called to find out why. I left a message with the woman who answered the phone to call back and provide information about arrival time. Got a call about 30 minutes later from one of the guys who said they would be there by 2. He said he was putting it I to his GPS right then and the app had them arriving at 2. By 2:30, they still hadn't arrived. I received a call from a man who said he was the supervisor and he inquired how the job was going. I informed him they hadn't arrived yet. He said he would follow up and find out what the delay was. His call back never came. The team of installers finally arrived at 4 pm. It took them 4 hours. They left debris (broken glass and pieces of material) around the house. The inspector was another sales guy who was a complete waste of space and had no apology nor explanation of the incredible delay in service to my home. I am so disappointed by the people who work for champion.
No I am not.
We had a issue with damage to our dinning room table by one of the installers. Although I think we have finally been able to resolve this matter, It has been a arduous ordeal and taking months to resolve. We kept getting promises that were not upheld and had to repeat the scenario to multiple layers in the organization. Additionally, communication was not timely and required multiple texts and phone calls to get individuals to call back with information about our dilemma.
Lack of follow through and communications for a major issue caused during project.
Windows and doors took 4 months longer than expected.
We are very happy with the siding project just completed on our home. The workmanship is excellent, the finished product is exactly what we anticipated it to be, and we believe the added value was worth the investment we made by selecting Champion to complete the project for us.
We love our sunroom and have recommended Champion to friends.
The windows are pricey but are good quality. Certainly much nicer than my old windows. I only replaced half for now because of affordability, but I'm eager to replace the other half through Champion once I finish paying for the first half. The windows look very nice, and I can open and close them all one-handed because the locks turn easily and the slide up and down in the frame is effortless.
If someone ask me I would recommend
Probably not
good quality, but expensive
For replacement windows I would definitely recommend
We are very pleased with the installation of our sunroom.