At Catalina Pool Builders our goal is to build you the highest quality in ground swimming pool that is also affordable for your family. Complete customer satisfaction is the one main guiding truth and the key to success. we believe that communication between the pool builder and the homeowner , is the most important ingredient necessary to attain our goal of complete customer satisfaction.
Swimming pool (170)
Pool remodel (156)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Catalina Pool Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Catalina Pool Builders in Baltimore, MD; Annapolis, MD; Queenstown, MD; Severn, MD; Easton, MD; Pasadena, MD; Bel Air, MD; Severna Park, MD; Ellicott City, MD; Crownsville, MD; and 79 other cities in Maryland and Massachusetts.
In this report, Catalina Pool Builders has published a summary of the customer feedback they've received since they joined GuildQuality in March 2016. In that time, 70 out of 169 customers (41%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2017.
Catalina Pool Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Catalina Pool Builders customer, and if Catalina Pool Builders completed work for you after March of 2016 but you haven't yet received a survey, please let us know.
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