Homes by Benchmark feature quality construction backed by Benchmark's Quality Assurance Program. With its extended, transferable 10-year structural warranty and 1-year builder's warranty, home owners have peace of mind about their investment and are assured of the high standard of excellence that Benchmark's "Customer Care Program" provides. Benchmark is committed to customer satisfaction through prompt, courteous service. Home buying, for most consumers, is their single largest investment, and Benchmark takes its responsibility seriously to deliver the best possible experience for all involved.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Benchmark Homes, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Benchmark Homes, Inc. in Atlanta, GA; Douglasville, GA; Marietta, GA; Smyrna, GA; Villa Rica, GA; Mableton, GA; Carrollton, GA; Temple, GA; Powder Springs, GA; Lithia Springs, GA; and 3 other cities in Georgia.
In this report, Benchmark Homes, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in March 2017. In that time, 90 out of 186 customers (48%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2017.
If you are a Benchmark Homes, Inc. customer, and if Benchmark Homes, Inc. completed work for you after March of 2017 but you haven't yet received a survey, please let us know.
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