Our water heater install is not yet complete and started about 9 months ago.
Have had nothing but trouble with generator
the salesperson lied and did not sell me what we had talked about
I have not lost power as of yet, so really have not had a chance to test system. But thier installers and we’re very professional.
My only complaint is the difficulty reaching anyone by telephone for any purpose; multiple transfers, long waits on hold. This is a major problem and keeps me from recommending TriState as enthusiastically as I might otherwise.
I think they charged me to much
Have already told several people how happy I am with service and equipment.
all as advertised start to finish
If you read my comments under installation crew, quality of workmanship,and areas of satisfaction you will see the reasons I would recommend your company.
Very pleased with all the folks at Tri State Power. Wayne Nelson
Rapid response, installation in one day.
Power went out this evening. Generator did not come on. This is the first outage since installation. Electrician had a hard time with install because of our free -standing solar array. Finally told us he'd spoken to Generac for the solution. Apparently not
Install took nearly a week instead of the promised day with a trench, exposed wired and exposed gas line and we had a one week old puppy. Then the unit wasn’t functional for nearly a month.
Have referred several friends to look at home generators
The day of the install, I had a family member passing away at my home. I was unable to be outside with them. They were very courteous. My complaint is that the young guy hooking up the gas asked if I had any hot water heaters that he needed to light back. I told him yes, I have 2 in the attic. After the gas crew left, I asked the electric crew if he knew if they lit them. He called and they said yes, they lit them. The next morning, I don't have hot water. My husband passed away a few months ago so I had to get someone to come light them for me.
Then, I saw where they drove across my manicured lawn with the equipment carrying the generator. There was no reason for this since there are 2 empty lots next to me. It messed up my lawn. The weight of it left tracks that I have to fill in and repair.
I'm very unhappy about this.
Very hard to get them on .the phone!
Satisfied so for with the generator and the service so for .
Yes!!
Came when said they would, very polite and informative, cleaned area great before they left
I have told some people
Would recommend with reservations. The positive is that they could complete the project in a minimum of time
I did my due diligence on the company, price, and reviews. They were very competitive on all aspects and they delivered. Be sure to consider them as part of your search…you won’t be disappointed!
I was impressed with every step of the process. Very professional and answered all my questions
For the price, and how old the house is, we had to have a lot of work done.
Very professional