Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Windows & doors (1020)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
I love them.
They were direct and clear in their sales approach (and reasonably priced) and followed through on everything promised.
I was satisfied with the windows. I am really impressed. I was also impressed with the crew. The crew head spent a lot of time here and got it done in one day. They went above and beyond.
I was satisfied with their quoting. It was exceptional.
I was most satisfied with the convenience of pricing, the estimation, and everything.
From the beginning I was impressed by the professionalism. They recommended and delivered an exceptionally quality product without being over priced. The craftsmanship done by the installers is what you should always expect from a company. I can't say enough about the great service and product I received....
The presentation of the product and the actual workmanship itself -- the job foreman seemed really meticulous and knowledgeable.
It did not fall short of my expectations. I was hesitant to start this project because it felt so overwhelming, but once I booked it, I didn't regret my decision!
The salesman, the company's leader and the onsite installers were all concerned with a successful installation and my satisfaction. I appreciate that very much.
I was most satisfied with the installation, it was very professional.
As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Silver Spring, MD; Fairfax, VA; Ashburn, VA; Herndon, VA; Rockville, MD; Reston, VA; Falls Church, VA; Sterling, VA; and 112 other cities in Virginia, Maryland and District of Columbia.
In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 645 out of 1,020 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2016.
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