Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)
quality of the work, professionalism & friendliness of crew, quality of product. my job ended up being a little more complicated than expected, and the owner eric came out himself to assess. i appreciated his involvement and committment to get the work done as close to estimate as possible.
Our sales rep Brandon was extremely responsive, we got on the schedule quickly and the crew did a good job with the actual installation of the windows
Everything- Brandon was our initial contact and gave us an estimate. He was fantastic and patient and not pushy. He helped guide us through he process even with our many questions! All the staff, such as receptionist and those that set out date for installation, were wonderful and easy to talk to. Truly a great company!!
The quality of the work and the speed/efficiency in which it was done.
The staff was very professional and transparent in communication. I was thrilled from beginning to end.
Our sales person was excellent. We give him kudos.
I was most satisfied by their installers. They are excellent.
They are professional, knowledgeable on the product and up to date on industry best practices and products. Their installation teams are among the best I've dealt with.
I have worked with WoW some years ago when they replaced my windows. I called them again when I (to my regret) engaged another company to replace two doors. There is no comparison between WoW and the other company. I would do business with them again in the future.
Zach was awesome. Very knowledgeable.
I think that the patio door looks great and they've had good followup as well.
Where Windows on Washington exceeds the competition is on installation quality and professionalism. You can buy some of the same windows from some of the different companies, but if they don't install it right then it doesn't matter. We've only had our windows in for a couple months but have monitored cooling bills and it's really panning out. The installation crew was a big stand out. The quality they did exceeds the original builder quality. The windows we selected were very, very good. The installation crew were superstars. Julie and the ladies at the office were so organized and on top of things. The office support and the installation crew were outstanding.
We had quotes from 2 other companies before contacting WoW. WoW by far instilled the greatest confidence of product knowledge and value balancing cost/quality
Schedule, excellent product and installation
Thanks to WoW for a job well done!
Communications were superior
Most important that I was listened to and the Sales Representative really took a look at the problem and discussed openly and honestly with me about how to fix the issue. The quality of the products used, the pricing, the installation team and the follow up.
I was satisfied with the whole process. Salesman was courteous, knowledgeable and professional and did not apply any high pressure tactics. Installation scheduling was very easy and fast. Installation crew was prompt, quick and clean. Installation looks great and we're vey happy with the quality of the windows.
I was satisfied with their professionalism and quality of materials.
I was most satisfied with their professionalism.
As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Silver Spring, MD; Herndon, VA; Rockville, MD; Falls Church, VA; Ashburn, VA; Reston, VA; Sterling, VA; and 100 other cities in Virginia, District of Columbia and Maryland.
In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 482 out of 757 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2015.