Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)
Mr Novotny and the front office we exceptional. Great listeners; creative problem solvers, courteous. First-class.
Tremendous process from start to finish. They were able to work with our budget and get us great quality windows.
Could not be more satisfied with the new windows and door. The quality is superb and the installers were professional, clean and quick. The installers went out of their way to explain the process and made sure I understood how the windows and door functioned. They also assured me that if I were ever to have a problem they would come right out to take care of it. Looking forward to a warmer basement next winter.
I was impressed with their frequent communications, the quality of the product, and the installation process. They obviously knew what they were doing .
Everything was great and cleanup was almost perfect....
Great work, and I know I have the best windows in Dundalk.Thanks again!
I really liked the sales guy. He educated me a lot on windows. I also enjoyed the crew. They were very responsive. Even the owner called me.
They diagnosed our problem, gave us options and solved the problem.
I was most satisfied with Windows on Washington because of the initial sale. The salesman was straight to the point and the price was fair. I had done some research before he got there so I knew the price he estimated was a fair price.
The product they suggested for us is first rate. Their installation crew is first rate.
I was very satisfied with the quality of work and the customer service.
Overall, I was extremely impressed with Greg, the salesman, no high pressure sales. I was happy with the fairness of the process. The installers were very professional.
They were exceptional. They communicated very well and had an incredible attention to detail. I was very impressed.
I've very happy with the windows--they're so clear that they're almost invisible, they're easy to open, they have a very nice appearance, and they are making a difference in the amount of heat transmitted through the glass by the sun. I'm also very satisfied with the neat job of installation, the helpful advice and insights provided during the initial walkthrough with Zach, and the explanations I received about how to operate the windows. The team leader, Jason, was very good at anticipating questions and providing explanations of next steps. The entire team was very courteous and did an excellent job of tidying up.
I searched on the Internet for windows specialists after being disappointed with the product lines and installation track record at Home Depot; poor Consumer Reports ratings for some Andersen, Pella, and Martin windows; and shabby treatment by reps at Renewals by Andersen. Windows on Washington received very high marks online from customers.
The whole experience was great, Brandon's expertise, patience, and professionalism were outstanding as well as the installers who did a fantastic job, we would like to have the same crew the next time we order our next set of windows.
I was most satisfied with construction day and the crew. The crew was extremely nice. The lead installer was a little early and finished the job quickly. He made sure he was done by 3:00 so I could get my baby down for a nap.
1) really appreciate the up front, no pressure discussions with my point of contact (Brandon), and 2) top notch products and installation
My travel plans made it impossible to schedule the installation of my new windows immediately after they were delivered from the factory. WoW rescheduled the installation to fit my plans, and installed the windows at a later date in the middle of February.
Integrity - they did what they said for what was agreed, when they said it would be done. Work was fast but well done.
As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Herndon, VA; Rockville, MD; Silver Spring, MD; Reston, VA; Ashburn, VA; Sterling, VA; Falls Church, VA; and 91 other cities in Virginia, Maryland and District of Columbia.
In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 402 out of 643 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2015.