Windows on Washington
23465 Rock Haven Way Suite 120 Dulles, VA 20166(703) 378-1190

Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)


Customer Feedback Summary

Of 662 customers surveyed, 425 responded (64%)
Likely to Recommend
96%
Budget
100%
Clean & Safe
97%
Communication
92%
Construction Quality
99%
Employees & Subcontractors
99%
Expertise
100%
Problem Resolution
98%
Professional & Organized
96%
Punchlist
100%
Schedule
93%
Trust
97%
Value
98%

Map of Recent Work

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Comments


  • "Area Of Satisfaction" comment from Falls Church, VA
    May 20, 2015

    I was satisfied with everything. They were on time. From the moment that the representative came in and showed us how everything would work the whole experience was pleasant, especially when compared to past experiences that I've had with contractors.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Mc Lean, VA
    May 19, 2015

    Windows on Washington installed everything as directed. When they finished they gave me a nice quick personal tutorial on how to use the new windows.

    Did you find this helpful? Yes
  • Comment from Manassas, VA
    May 15, 2015

    We are grateful for the great effort from everyone. Our house of course looks better, more efficient and a big issue that is very difficult to estimate is sound mitigation of a busy road, our house isn't sound proof, but I was able to notice a significant reduction in traffic notice which is a huge plus.

    Did you find this helpful? Yes
  • Comment from Herndon, VA
    May 15, 2015

    I have already recommended them to 2 other people.

    Did you find this helpful? Yes
  • "Staff & Installation Crew" comment from Arlington, VA
    May 09, 2015

    I was extremely impressed with the professionalism and interpersonal skills of the Lead Technician. He provided clear and complete answers to my questions. He ensured his work staff treated my home with care. The lead installer took time to ensure every last component of all the windows and their insulation was installed perfectly. They crew cleaned up their work sites completely - there wasn't a bit of work dust left to vacuum. This crew actually managed to perform better than the last WoW crew who installed our doors a couple of years ago.

    Did you find this helpful? Yes
  • "Lead Source" comment from Marriottsville, MD
    May 09, 2015

    On a website were homeowners and people in the business commented about different products. That was the first time I heard of Okna and several contractors mentioned Windows on Washington as a good installer.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Potomac, MD
    May 06, 2015

    I think they are consistent. They kept costs in line, the product is great and installation was very good.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Fairfax, VA
    May 02, 2015

    I was most satisfied in terms of the quality of the product, quality of the workmanship done on site, speed, effectiveness and follow up.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Hyattsville, MD
    May 02, 2015

    I was most satisfied with their customer service.

    Did you find this helpful? Yes
  • Comment from Reston, VA
    Apr 29, 2015

    I really appreciate all the time and attention Eric gave me and my noise issue.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Reston, VA
    Apr 29, 2015

    Excellent crew. On time, efficient, clean, responsive.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Elkridge, MD
    Apr 27, 2015

    They did the job when they said and were on time. As far as I can tell the materials and workmanship are excellent.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Leesburg, VA
    Apr 24, 2015

    Mr Novotny and the front office we exceptional. Great listeners; creative problem solvers, courteous. First-class.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Reston, VA
    Apr 24, 2015

    Tremendous process from start to finish. They were able to work with our budget and get us great quality windows.

    Did you find this helpful? Yes
  • Comment from Vienna, VA
    Apr 24, 2015

    Could not be more satisfied with the new windows and door. The quality is superb and the installers were professional, clean and quick. The installers went out of their way to explain the process and made sure I understood how the windows and door functioned. They also assured me that if I were ever to have a problem they would come right out to take care of it. Looking forward to a warmer basement next winter.

    Did you find this helpful? Yes
  • "Lead Source" comment from Reston, VA
    Apr 21, 2015

    I learned about Windows on Washington on Yelp.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Falls Church, VA
    Apr 17, 2015

    I was impressed with their frequent communications, the quality of the product, and the installation process. They obviously knew what they were doing .

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from College Park, MD
    Apr 13, 2015

    Everything was great and cleanup was almost perfect....

    Did you find this helpful? Yes
  • Comment from Dundalk, MD
    Apr 08, 2015

    Great work, and I know I have the best windows in Dundalk.Thanks again!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Bethesda, MD
    Mar 30, 2015

    I really liked the sales guy. He educated me a lot on windows. I also enjoyed the crew. They were very responsive. Even the owner called me.

    Did you find this helpful? Yes
More Comments

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • Angie's List - 2010 Super Service Award
  • Angie's List - 2012 Super Service Award
  • +11 More
  • Angie's List - 2013 Super Service Award
  • Angie's List - 2014 Super Service Award
  • BBB A+ Accredited Business
  • Best of Houzz 2015
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014
Feedback Milestone
20 Consecutive Great Reviews
2015 - See more

Types of Work

  • Gutters (662)
  • Insulation (662)
  • Roof (662)
  • Siding (662)
  • Windows & doors (662)

Recent Activity

  • 5/20/15 Windows on Washington received feedback from a customer in Falls Church, VA.
  • 5/19/15 Windows on Washington received feedback from 3 customers.
  • 5/18/15 Windows on Washington received feedback from a customer in Arlington, VA.
  • 5/18/15 Windows on Washington received feedback from a customer in Annandale, VA.
  • 5/18/15 Windows on Washington received feedback from a customer in Centreville, VA.

More about Windows on Washington

As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Herndon, VA; Rockville, MD; Silver Spring, MD; Reston, VA; Ashburn, VA; Falls Church, VA; Sterling, VA; and 92 other cities in Virginia, Maryland and District of Columbia.

In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 425 out of 662 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2015.