Windows on Washington
23465 Rock Haven Way Suite 120 Dulles, VA 20166(703) 378-1190

Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)


Customer Feedback Summary

Of 541 customers surveyed, 342 responded (63%)
Likely to Recommend
96%
Budget
100%
Clean & Safe
97%
Communication
91%
Construction Quality
99%
Employees & Subcontractors
99%
Expertise
100%
Problem Resolution
98%
Professional & Organized
96%
Punchlist
100%
Schedule
92%
Trust
96%
Value
98%

Map of Recent Work

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Comments


  • "Area Of Satisfaction" comment from Woodbridge, VA
    Jan 29, 2015

    The head contractor was very courteous. He explained how to use the windows.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Rockville, MD
    Jan 21, 2015

    Outcome looks great!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Herndon, VA
    Jan 21, 2015

    The salesman was willing to work with me to break up our window project so that it was more affordable for us; the costs were fair for great windows; the windows appear to be well-installed. They also communicated with me along the way about when the windows would come in, any delays and why, and getting our install scheduled. The guys arrived on time and even brought in more people to complete the job in one day. Everyone from start to finish was friendly and helpful. Great experience!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Germantown, MD
    Jan 16, 2015

    I was most satisfied with the timelines and installation. I feel like it was very top notch and looks great!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Silver Spring, MD
    Jan 14, 2015

    Great communication of "next steps" every step of the way so there were no surprises. Also, the quality of the installation is great. No drafts, no squeaks, closes every time on it's own.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Gaithersburg, MD
    Jan 12, 2015

    I was most satisfied with the actual installation. The guys who did the work did a good job.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Alexandria, VA
    Jan 08, 2015

    Extremely professional staff; excellent communication at each step in the process. Fair price for a quality product. Clearly one of the best home improvement companies we've found.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Burke, VA
    Jan 07, 2015

    Customer service! Eric Novotny was great and the installation team (especially their leader) were superb!

    Did you find this helpful? Yes
  • Comment from Alexandria, VA
    Jan 06, 2015

    Zach was great to work with. He came to our home on multiple occasions to answer our questions, show samples, and talk with neighbors. I was really impressed with the quality of the installation. I built homes in a former life, so I am familiar with most of the trades. Your folks were among some of the best I have seen in quality and craftsmanship.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Takoma Park, MD
    Jan 06, 2015

    Windows on Washington communicates extremely well, has amazing customer service, and made our door replacement project stress free.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Reston, VA
    Jan 05, 2015

    Brandon was great, the crew was great, and the staff I spoke with via email were excellent as well.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Falls Church, VA
    Jan 01, 2015

    Great installation work!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Alexandria, VA
    Jan 01, 2015

    I was most pleased with the professionalism of the the technicians. They were friendly and hard working. I was very impressed with their efficiency. They cleaned the windows and the floor where the windows were installed. I was very impressed withYoung Kim. He was friendly and professional. He answered all of my questions about the windows and showed me how to open and close them for cleaning. He ensured that I was satisfied with the installation before leaving.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Herndon, VA
    Jan 01, 2015

    Brandon is an excellent point of contact with the company. He was always quick to respond and continued looking out for our interests even after the installation was complete.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Bristow, VA
    Dec 21, 2014

    The speed in which the windows were installed was very impressive; I was quite concerned as the outdoor temperatures were in the low 40's. Also, the two guys (later joined by another) worked as a tight-knit team. This was as painless as an operation of this magnitude could be; very well done.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Ashburn, VA
    Dec 19, 2014

    I appreciated their very prompt and courteous communication. We had lots of question and they were very patient about answering all of them.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Bethesda, MD
    Dec 12, 2014

    Professional, quality

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Gainesville, VA
    Dec 12, 2014

    Very satisfied with all areas. Finished product was excellent.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Clinton, MD
    Dec 11, 2014

    Eric N. Came out to give me my estimate. He took his time to explain things to me. The installation process was so stress free. The installers were on time and friendly. I would use WOW again and again.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Oakton, VA
    Dec 11, 2014

    The quality of the workmanship done by the work crew was excellent. We could tell they knew their profession well and cared about their work.

    Did you find this helpful? Yes
More Comments

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • Angie's List - 2010 Super Service Award
  • Angie's List - 2012 Super Service Award
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Gutters (541)
  • Insulation (541)
  • Roof (541)
  • Siding (541)
  • Windows & doors (541)

Recent Activity

  • 1/29/15 Windows on Washington received feedback from a customer in Rockville, MD.
  • 1/29/15 Windows on Washington received feedback from a customer in Woodbridge, VA.
  • 1/29/15 Windows on Washington received feedback from a customer in Montgomery Village, MD.
  • 1/21/15 Windows on Washington received feedback from 2 customers.
  • 1/21/15 Windows on Washington received feedback from 2 customers.

More about Windows on Washington

As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Rockville, MD; Herndon, VA; Silver Spring, MD; Ashburn, VA; Sterling, VA; Reston, VA; Falls Church, VA; and 87 other cities in District of Columbia, Virginia and Maryland.

In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 342 out of 541 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2015.