Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Windows & doors (1000)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
The installer, who had not seen the job before the day he came was great. Listened to my concerns and made sure the job was done they way I had hope.
attention to detail and willingness to do "little extras".
Everything, so courteous, responsive, friendly, advice . Very happy! Mr. John Baker is great! Julia is very helpful and nice. 👏👏😀
They have done an excellent service. We are happy with the communication and how fast they did the work. We are very satisfied and would recommend them to anyone.
I was most satisfied with the installation itself. It was all neat and well done.
The gentleman that does the installation is very good at his craft. He doesn't miss any small imperfections.
I was most satisfied with the way they chose their employees. They were there to work and did not make me feel strange having them in my home. You can tell they want you as a customer for life in the way they chose their employees.
I was satisfied with the entire experience, especially the installation.
Efficiency, quality, cost.
The rapid responses from Windows on Washington and all communications. Young was incredibly helpful in a couple of repairs that were needed.
As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Silver Spring, MD; Fairfax, VA; Ashburn, VA; Rockville, MD; Herndon, VA; Reston, VA; Falls Church, VA; Sterling, VA; and 112 other cities in Virginia, Maryland and District of Columbia.
In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 632 out of 1,000 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2016.
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