Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)
The head contractor was very courteous. He explained how to use the windows.
Outcome looks great!
The salesman was willing to work with me to break up our window project so that it was more affordable for us; the costs were fair for great windows; the windows appear to be well-installed. They also communicated with me along the way about when the windows would come in, any delays and why, and getting our install scheduled. The guys arrived on time and even brought in more people to complete the job in one day. Everyone from start to finish was friendly and helpful. Great experience!
I was most satisfied with the timelines and installation. I feel like it was very top notch and looks great!
Great communication of "next steps" every step of the way so there were no surprises. Also, the quality of the installation is great. No drafts, no squeaks, closes every time on it's own.
I was most satisfied with the actual installation. The guys who did the work did a good job.
Extremely professional staff; excellent communication at each step in the process. Fair price for a quality product. Clearly one of the best home improvement companies we've found.
Customer service! Eric Novotny was great and the installation team (especially their leader) were superb!
Zach was great to work with. He came to our home on multiple occasions to answer our questions, show samples, and talk with neighbors. I was really impressed with the quality of the installation. I built homes in a former life, so I am familiar with most of the trades. Your folks were among some of the best I have seen in quality and craftsmanship.
Windows on Washington communicates extremely well, has amazing customer service, and made our door replacement project stress free.
Brandon was great, the crew was great, and the staff I spoke with via email were excellent as well.
Great installation work!
I was most pleased with the professionalism of the the technicians. They were friendly and hard working. I was very impressed with their efficiency. They cleaned the windows and the floor where the windows were installed. I was very impressed withYoung Kim. He was friendly and professional. He answered all of my questions about the windows and showed me how to open and close them for cleaning. He ensured that I was satisfied with the installation before leaving.
Brandon is an excellent point of contact with the company. He was always quick to respond and continued looking out for our interests even after the installation was complete.
The speed in which the windows were installed was very impressive; I was quite concerned as the outdoor temperatures were in the low 40's. Also, the two guys (later joined by another) worked as a tight-knit team. This was as painless as an operation of this magnitude could be; very well done.
I appreciated their very prompt and courteous communication. We had lots of question and they were very patient about answering all of them.
Very satisfied with all areas. Finished product was excellent.
Eric N. Came out to give me my estimate. He took his time to explain things to me. The installation process was so stress free. The installers were on time and friendly. I would use WOW again and again.
The quality of the workmanship done by the work crew was excellent. We could tell they knew their profession well and cared about their work.
As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Rockville, MD; Herndon, VA; Silver Spring, MD; Ashburn, VA; Sterling, VA; Reston, VA; Falls Church, VA; and 87 other cities in District of Columbia, Virginia and Maryland.
In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 342 out of 541 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2015.