Windows on Washington
23465 Rock Haven Way Suite 120 Dulles, VA 20166(703) 378-1190

Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)


Customer Feedback Summary

Of 418 customers surveyed, 256 responded (61%)
Likely to Recommend
96%
Budget
100%
Clean & Safe
98%
Communication
92%
Construction Quality
98%
Employees & Subcontractors
99%
Expertise
100%
Problem Resolution
98%
Professional & Organized
97%
Punchlist
100%
Schedule
92%
Trust
96%
Value
98%

Map of Recent Work

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Comments


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    Additional Comment
    Frederick, MD
    Sep 20, 2014

    Excellent service with high professionalism.

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    Herndon, VA
    Sep 08, 2014

    They were top notch across the board. It was nice having contractors that we didn't have to worry about. There were no hassle or issues.

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    Area Of Satisfaction
    Herndon, VA
    Sep 08, 2014

    I met Eric N., and I thought he seemed professional and knowledgeable. The company had good ratings and was highly recommended. They had an unblemished record when we were ready to start our work. I had confidence in Eric and his company as well as the product. We love just looking at the windows. We were so thrilled. They were very professional and timely. We're extremely happy.

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    Area Of Satisfaction
    Rockville, MD
    Sep 05, 2014

    The estimation presentation was very informative. The measuring process was good and the installation was professional and quick. They did a good job.

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    Area Of Satisfaction
    Leesburg, VA
    Sep 02, 2014

    Guidance provided when trying to make a decision on type of material, and overall installation.

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    Additional Comment
    Washington, DC
    Aug 29, 2014

    I was thoroughly impressed.

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    Area Of Satisfaction
    Washington, DC
    Aug 29, 2014

    I was satisfied with the product, the service, and the install.

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    Area Of Satisfaction
    Oakton, VA
    Aug 27, 2014

    I was pleased with every aspect, but I'd have to say especially so with the sales representative who visited the house. After having spoken to some other companies, we appreciated his low-pressure, professional approach to telling us about your product and the process.

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    Additional Comment
    Alexandria, VA
    Aug 27, 2014

    Fantastic work by everyone at every stage. Can't thank you enough for meeting a tight timeline in spectacular fashion.

  • comment
    Area Of Satisfaction
    Alexandria, VA
    Aug 27, 2014

    outstanding customer service, from visitn late in the evening to do estimates to ensuring early delivery, to cleaning the job site. Well done all around! Not one complaint.

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    Area Of Satisfaction
    Centreville, VA
    Aug 26, 2014

    Knowledgeable salesman who worked with me to provide the best solution within my budget.

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    Area Of Satisfaction
    Chantilly, VA
    Aug 21, 2014

    They kept us informed and did what they promised they were going to do

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    Area Of Satisfaction
    Baltimore, MD
    Aug 21, 2014

    Everything....from the initial meeting through the project...everything was top notch.

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    Additional Comment
    Germantown, MD
    Aug 16, 2014

    From beginning to end, my experience with Windows On Washington was excellent in every way. It's a shame that such reliablility and professionalism and simple respect for the customer seem to be so rare these days.

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    Area Of Satisfaction
    Germantown, MD
    Aug 16, 2014

    Excellent communication throughout. Sales rep informative and responsive without being at all pushy. Price highly competitive (in fact, lower than anticipated). Workmanship of the highest quality; efficient, courteous, right on time.

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    Additional Comment
    Fairfax, VA
    Aug 14, 2014

    Windows on Washington did a great job, and I'm likely to use them again in the future.

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    Area Of Satisfaction
    Fairfax, VA
    Aug 14, 2014

    I was most satisfied with Windows on Washington's installation crew.

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    Additional Comment
    Springfield, VA
    Jul 28, 2014

    I did extensive research on window companies and brands. My number one choice was Okna 500 windows, Okna 800 sliding glass doors, and Windows on Washington. Therefore, I had very high expectations for Okna and Windows on Washington. I was not let down. Out of a five-star recommendation, I give Windows on Washington and Okna windows ten stars. Windows on Washington sent me guidelines and what to expect before the installers walked in the door. The installers arrived on time, were very friendly and did a superb job installing the windows and doors. All windows and doors open and close easily, are air and water tight and cut down significantly on outside sounds. I also like the appearance of the windows and doors. Finally, two weeks after the installation I had roofers in for some repair work. I was outside when they set up the ladder against the house. They leaned the ladder against the screen. I called out “stop” but the screen was slightly damaged by them. I called Windows on Washington and was very honest that the damage to the screen was due to the roofers I had hired and that the damage was slight. Without hesitation Windows on Washington said they would order the screen and replace it free of charge. Windows on Washington definitely lived up to its warranty on its windows, doors and installation. I am extremely pleased with Windows on Washington and the Okna doors and windows and highly recommend the windows/doors and company. I have a family member who has a Pella sliding glass door and is not only having problems with the door but is having a lot of difficulty in getting the company to either fix the door or replace it. Windows on Washington on the other hand has lived up to its name and service with flying colors.

  • comment
    Area Of Satisfaction
    Springfield, VA
    Jul 28, 2014

    The quality of the windows and doors, the quality of the installation and the quality of the subsequent service.

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    Area Of Satisfaction
    Alexandria, VA
    Jul 28, 2014

    Installation staff where professional and skilled. Prices where on target. Liked the high quality products, best I could find.

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Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • Angie's List - 2010 Super Service Award
  • Angie's List - 2012 Super Service Award
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Gutters (418)
  • Insulation (418)
  • Roof (418)
  • Siding (418)
  • Windows & doors (418)

Recent Activity

  • 9/20/14 Windows on Washington received feedback from a customer in Frederick, MD.
  • 9/20/14 Windows on Washington received feedback from a customer in Frederick, MD.
  • 9/20/14 Windows on Washington received feedback from a customer in Mitchellville, MD.
  • 9/08/14 Windows on Washington received feedback from a customer in Herndon, VA.
  • 9/05/14 Windows on Washington received feedback from a customer in Rockville, MD.

More about Windows on Washington

As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Herndon, VA; Rockville, MD; Silver Spring, MD; Washington, DC; Falls Church, VA; Sterling, VA; Reston, VA; and 78 other cities in Virginia, Maryland and District of Columbia..

In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 256 out of 418 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2014.