Windows on Washington of Dulles, VA customer feedback from GuildQuality surveys
Windows on Washington
23465 Rock Haven Way Suite 120 Dulles, VA 20166(703) 378-1190

Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)


Customer Feedback Summary

Of 581 customers surveyed, 369 responded (64%)
Likely to Recommend
96%
Budget
100%
Clean & Safe
97%
Communication
92%
Construction Quality
98%
Employees & Subcontractors
99%
Expertise
100%
Problem Resolution
98%
Professional & Organized
96%
Punchlist
100%
Schedule
92%
Trust
96%
Value
98%

Map of Recent Work

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Comments


  • "Area Of Satisfaction" comment from Springfield, VA
    Feb 24, 2015

    1) really appreciate the up front, no pressure discussions with my point of contact (Brandon), and 2) top notch products and installation

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Burke, VA
    Feb 24, 2015

    My travel plans made it impossible to schedule the installation of my new windows immediately after they were delivered from the factory. WoW rescheduled the installation to fit my plans, and installed the windows at a later date in the middle of February.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Aldie, VA
    Feb 21, 2015

    Integrity - they did what they said for what was agreed, when they said it would be done. Work was fast but well done.

    Did you find this helpful? Yes
  • Comment from Ashburn, VA
    Feb 19, 2015

    Top notch company with high quality employees and ownership. I would recommend them in a minute!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Sterling, VA
    Feb 16, 2015

    I thought the crew was very friendly and professional and got everything done on time. They cleaned everything up well before they left.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Leesburg, VA
    Feb 16, 2015

    Going into this, I had no idea what I was looking for or how to evaluate things. Zach was very helpful in explaining the technology in the windows and helping to compare options.

    Did you find this helpful? Yes
  • Comment from Laurel, MD
    Feb 13, 2015

    They did an outstanding job. I called their main office to brag on the installer. He spent a little bit of his time fixing our back door, as well. He's very nice and I appreciate it.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Burke, VA
    Feb 13, 2015

    I was most satisfied that there wasn't any pressure by Windows on Washington during the sales process.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Kensington, MD
    Feb 13, 2015

    I was most satisfied that Windows on Washington follows up with what they say. Pretty much everyone knows how it all works, so it is all very efficient.

    Did you find this helpful? Yes
  • Comment from Oakton, VA
    Feb 12, 2015

    Thanks for a great job. Highly recommended.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Arlington, VA
    Feb 11, 2015

    Great product and great install team. We had old aluminum windows that were a little difficult to remove. But the new windows went in perfectly, they look great, and the overall look of our home has dramatically improved!

    1 person found this helpful. Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Ashburn, VA
    Feb 03, 2015

    I was most satisfied with the professionalism and communication.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Alexandria, VA
    Feb 01, 2015

    Communication on project status...from beginning to ending. All staff were professional and courteous and followed through.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Woodbridge, VA
    Jan 29, 2015

    The head contractor was very courteous. He explained how to use the windows.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Herndon, VA
    Jan 21, 2015

    The salesman was willing to work with me to break up our window project so that it was more affordable for us; the costs were fair for great windows; the windows appear to be well-installed. They also communicated with me along the way about when the windows would come in, any delays and why, and getting our install scheduled. The guys arrived on time and even brought in more people to complete the job in one day. Everyone from start to finish was friendly and helpful. Great experience!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Rockville, MD
    Jan 21, 2015

    Outcome looks great!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Germantown, MD
    Jan 16, 2015

    I was most satisfied with the timelines and installation. I feel like it was very top notch and looks great!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Silver Spring, MD
    Jan 14, 2015

    Great communication of "next steps" every step of the way so there were no surprises. Also, the quality of the installation is great. No drafts, no squeaks, closes every time on it's own.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Gaithersburg, MD
    Jan 12, 2015

    I was most satisfied with the actual installation. The guys who did the work did a good job.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Alexandria, VA
    Jan 08, 2015

    Extremely professional staff; excellent communication at each step in the process. Fair price for a quality product. Clearly one of the best home improvement companies we've found.

    Did you find this helpful? Yes
More Comments

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • Angie's List - 2010 Super Service Award
  • Angie's List - 2012 Super Service Award
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Gutters (581)
  • Insulation (581)
  • Roof (581)
  • Siding (581)
  • Windows & doors (581)

Recent Activity

  • 2/28/15 Windows on Washington received feedback from a customer in Clifton, VA.
  • 2/24/15 Windows on Washington received feedback from a customer in Springfield, VA.
  • 2/24/15 Windows on Washington received feedback from a customer in Herndon, VA.
  • 2/24/15 Windows on Washington received feedback from 2 customers.
  • 2/21/15 Windows on Washington received feedback from a customer in Aldie, VA.

More about Windows on Washington

As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Herndon, VA; Rockville, MD; Silver Spring, MD; Sterling, VA; Ashburn, VA; Falls Church, VA; Reston, VA; and 88 other cities in District of Columbia, Virginia and Maryland.

In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 369 out of 581 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2015.