Windows on Washington
23465 Rock Haven Way Suite 120 Dulles, VA 20166(703) 378-1190

Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)


Customer Feedback Summary

Of 463 customers surveyed, 281 responded (61%)
Likely to Recommend
96%
Budget
100%
Clean & Safe
98%
Communication
92%
Construction Quality
99%
Employees & Subcontractors
99%
Expertise
100%
Problem Resolution
98%
Professional & Organized
96%
Punchlist
100%
Schedule
92%
Trust
96%
Value
98%

Map of Recent Work

Comments All Projects
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Comments


  • comment
    Area Of Satisfaction
    Fairfax Station, VA
    Oct 30, 2014

    I was most satisfied with the end product. The windows look gorgeous.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Severna, MD
    Oct 28, 2014

    Installation was very organized

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Woodbridge, VA
    Oct 20, 2014

    Quality of installation.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Centreville, VA
    Oct 16, 2014

    Professionalism - no high pressure sales tactics. The local reputation and competitive estimates.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Ashburn, VA
    Oct 15, 2014

    Honesty, expertise, customer satisfaction.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Clarksburg, MD
    Oct 15, 2014

    Courteous salesman and polite installation crew.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Odenton, MD
    Oct 14, 2014

    Responsive, courteous customer service, professional installation, and no high-pressure "up sell".

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Washington, DC
    Oct 11, 2014

    I was most satisfied with the office staffs communication.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Chantilly, VA
    Oct 03, 2014

    The windows themselves are terrific. The salesmanship was low pressure/high information. I learned more from your window estimate than the other 4 combined.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Columbia, MD
    Oct 03, 2014

    They were prompt, courteous, worked hard, installed my windows (15 of them) in one day, as promised. They showed me how to use the windows and asked if I was satisfied.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Alexandria, VA
    Sep 25, 2014

    Great communications. Appreciated the expertise of the staff during the entire process.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Fairfax Station, VA
    Sep 25, 2014

    WoW did an all around great job. Courteous and professional from start to finish.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Frederick, MD
    Sep 20, 2014

    Excellent service with high professionalism.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Herndon, VA
    Sep 08, 2014

    They were top notch across the board. It was nice having contractors that we didn't have to worry about. There were no hassle or issues.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Herndon, VA
    Sep 08, 2014

    I met Eric N., and I thought he seemed professional and knowledgeable. The company had good ratings and was highly recommended. They had an unblemished record when we were ready to start our work. I had confidence in Eric and his company as well as the product. We love just looking at the windows. We were so thrilled. They were very professional and timely. We're extremely happy.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Rockville, MD
    Sep 05, 2014

    The estimation presentation was very informative. The measuring process was good and the installation was professional and quick. They did a good job.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Leesburg, VA
    Sep 02, 2014

    Guidance provided when trying to make a decision on type of material, and overall installation.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Washington, DC
    Aug 29, 2014

    I was thoroughly impressed.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Washington, DC
    Aug 29, 2014

    I was satisfied with the product, the service, and the install.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Oakton, VA
    Aug 27, 2014

    I was pleased with every aspect, but I'd have to say especially so with the sales representative who visited the house. After having spoken to some other companies, we appreciated his low-pressure, professional approach to telling us about your product and the process.

    Did you find this helpful? Yes
More Comments

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • Angie's List - 2010 Super Service Award
  • Angie's List - 2012 Super Service Award
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Gutters (463)
  • Insulation (463)
  • Roof (463)
  • Siding (463)
  • Windows & doors (463)

Recent Activity

  • 10/31/14 Windows on Washington received feedback from a customer in Ashburn, VA.
  • 10/30/14 Windows on Washington received feedback from a customer in Fairfax Station, VA.
  • 10/29/14 Windows on Washington received feedback from a customer in Manassas, VA.
  • 10/28/14 Windows on Washington received feedback from 2 customers.
  • 10/27/14 Windows on Washington received feedback from a customer in Gaithersburg, MD.

More about Windows on Washington

As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Rockville, MD; Herndon, VA; Silver Spring, MD; Washington, DC; Sterling, VA; Falls Church, VA; Ashburn, VA; and 84 other cities in Virginia, Maryland and District of Columbia..

In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 281 out of 463 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2014.