Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)
Eric is great in addressing issues and technically knowledgeable. Office staffs, especially Gretchen, are great.
Organizational skills and working with the employees. They were very professional and answered my questions to my satisfaction and carried through on the work order
Service and quality of work
How clean the installers were and how well they installed everything.
It was all great.
I was happy to have it all done on the same day. Some of their competitors had longer timeframes.
Speed of getting work done. They said 4 or 5 days and completed it in 3 days.
I appreciate finding Windows on Washington and that I always have someone to turn to when it comes to working on my property.
installation crew were really professional and meticulously clean
I was most satisfied with the end product. The windows look gorgeous.
Installation was very organized
Quality of installation.
Professionalism - no high pressure sales tactics. The local reputation and competitive estimates.
Honesty, expertise, customer satisfaction.
Courteous salesman and polite installation crew.
Responsive, courteous customer service, professional installation, and no high-pressure "up sell".
I was most satisfied with the office staffs communication.
The windows themselves are terrific. The salesmanship was low pressure/high information. I learned more from your window estimate than the other 4 combined.
They were prompt, courteous, worked hard, installed my windows (15 of them) in one day, as promised. They showed me how to use the windows and asked if I was satisfied.
Great communications. Appreciated the expertise of the staff during the entire process.
As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Rockville, MD; Herndon, VA; Silver Spring, MD; Sterling, VA; Washington, DC; Falls Church, VA; Ashburn, VA; and 84 other cities in Virginia, Maryland and District of Columbia.
In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 299 out of 475 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.