Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
It is lovely to have the damaged window frames that I had fixed and once the plaster is repainted my interiors will have had a nice facelift. The surprising element for me is that the noise control is much greater and I no longer hear the metro train in the mornings. A nice bonus! Thank you to John, Julia, Jose, and the crew.
I appreciated that the salesman (John) was quick and to the point in the sales process. He did not try to spin yarns about the product or draw out the sales process like he was trying to woo me. He was straightforward and honest.
We were satisfied with the experience as a whole, starting off with our consultation with Greg Schwartz and culminating in the end result of all new high quality windows and doors in our home.
We have already begun referring friends and family to Windows on Washington and will continue to do so in the future.
We are very happy with out new windows.Thanks
The meeting with the salesman (no pressure/no hassle) to select the windows and the installation crew (efficient and clean).
They were so easy and polite to deal with. Everyone I spoke to was pleasant and never pushy.
Very courteous and professional.
The sales rep that came to scope the job and take the initial measurements listened to what I was looking for and made sure that I received exactly what I needed and did not try to sell me anything I didn't need.
Did not at all. From the initial visit to the actual day of installation, everything was great.
As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Silver Spring, MD; Fairfax, VA; Herndon, VA; Ashburn, VA; Rockville, MD; Reston, VA; Falls Church, VA; Sterling, VA; and 111 other cities in Maryland, Virginia and District of Columbia.
In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 602 out of 952 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2016.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.
Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.