Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Windows & doors (978)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
The installers were great. The showed up on time, were friendly, and did a fantastic job. Really the whole process from sales to the service was great. I really didn't have to worry about a thing.
I was most satisfied with Windows on Washington because of the estimator and the office lady. They did a great job.
The high quality materials used, and the high quality of the workmen/craftsmen.
Customer service, follow up, Installation, Installation crew. Everything about this company speaks volumes. I have never received such great service with any other project I have done. This place is amazing and I won't hesitate to refer them to a friend or use them myself for any future projects.
promptness We were under a deadline for travel and they completed the work exactly on time.
Brandon was awesome and came out quickly to meet with me and write up an estimate for the sliding glass door and kitchen window for this most recent job. Young and crew are professional, courteous, neat, and did an excellent job on the installation. Julia, and everyone, really, kept me up to date on when everything would happen, and it all happened on time.
The installation crew was very professional and efficient.
I was most satisfied with their customer service. They do exactly what they say they are going to do, when they say they are going to do it, and do a very well job.
I would like to recognize the installers. They did a fantastic job removing and replacing the window. They really took the time to make sure it was properly seated. It wasn't easy and this was a big window.
As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Silver Spring, MD; Fairfax, VA; Ashburn, VA; Herndon, VA; Rockville, MD; Reston, VA; Falls Church, VA; Sterling, VA; and 112 other cities in Virginia, Maryland and District of Columbia.
In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 616 out of 970 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2016.
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