Windows on Washington
23465 Rock Haven Way Suite 120 Dulles, VA 20166(703) 378-1190

Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)


Customer Feedback Summary

Of 475 customers surveyed, 297 responded (63%)
Likely to Recommend
96%
Budget
100%
Clean & Safe
98%
Communication
92%
Construction Quality
99%
Employees & Subcontractors
99%
Expertise
100%
Problem Resolution
98%
Professional & Organized
96%
Punchlist
100%
Schedule
92%
Trust
96%
Value
98%

Map of Recent Work

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Comments


  • comment
    Area Of Satisfaction
    Potomac, MD
    Nov 18, 2014

    Eric is great in addressing issues and technically knowledgeable. Office staffs, especially Gretchen, are great.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Chantilly, VA
    Nov 18, 2014

    Organizational skills and working with the employees. They were very professional and answered my questions to my satisfaction and carried through on the work order

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Great Falls, VA
    Nov 14, 2014

    Service and quality of work

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Fallston, MD
    Nov 13, 2014

    How clean the installers were and how well they installed everything.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Dumfries, VA
    Nov 13, 2014

    It was all great.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Dumfries, VA
    Nov 13, 2014

    I was happy to have it all done on the same day. Some of their competitors had longer timeframes.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Ellicott City, MD
    Nov 05, 2014

    Speed of getting work done. They said 4 or 5 days and completed it in 3 days.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Germantown, MD
    Nov 03, 2014

    I appreciate finding Windows on Washington and that I always have someone to turn to when it comes to working on my property.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Springfield, VA
    Nov 03, 2014

    installation crew were really professional and meticulously clean

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Fairfax Station, VA
    Oct 30, 2014

    I was most satisfied with the end product. The windows look gorgeous.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Severna, MD
    Oct 28, 2014

    Installation was very organized

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Woodbridge, VA
    Oct 20, 2014

    Quality of installation.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Centreville, VA
    Oct 16, 2014

    Professionalism - no high pressure sales tactics. The local reputation and competitive estimates.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Ashburn, VA
    Oct 15, 2014

    Honesty, expertise, customer satisfaction.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Clarksburg, MD
    Oct 15, 2014

    Courteous salesman and polite installation crew.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Odenton, MD
    Oct 14, 2014

    Responsive, courteous customer service, professional installation, and no high-pressure "up sell".

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Washington, DC
    Oct 11, 2014

    I was most satisfied with the office staffs communication.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Chantilly, VA
    Oct 03, 2014

    The windows themselves are terrific. The salesmanship was low pressure/high information. I learned more from your window estimate than the other 4 combined.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Columbia, MD
    Oct 03, 2014

    They were prompt, courteous, worked hard, installed my windows (15 of them) in one day, as promised. They showed me how to use the windows and asked if I was satisfied.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Alexandria, VA
    Sep 25, 2014

    Great communications. Appreciated the expertise of the staff during the entire process.

    Did you find this helpful? Yes
More Comments

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • Angie's List - 2010 Super Service Award
  • Angie's List - 2012 Super Service Award
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Gutters (475)
  • Insulation (475)
  • Roof (475)
  • Siding (475)
  • Windows & doors (475)

Recent Activity

  • 11/20/14 Windows on Washington received feedback from a customer in Reston, VA.
  • 11/18/14 Windows on Washington received feedback from a customer in Chantilly, VA.
  • 11/18/14 Windows on Washington received feedback from a customer in Ijamsvilles, MD.
  • 11/18/14 Windows on Washington received feedback from a customer in Potomac, MD.
  • 11/15/14 Windows on Washington received feedback from a customer in Alexandria, VA.

More about Windows on Washington

As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Rockville, MD; Herndon, VA; Silver Spring, MD; Sterling, VA; Washington, DC; Falls Church, VA; Ashburn, VA; and 84 other cities in Virginia, Maryland and District of Columbia..

In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 297 out of 475 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.