Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)
I was most satisfied with Windows on Washington because of the initial sale. The salesman was straight to the point and the price was fair. I had done some research before he got there so I knew the price he estimated was a fair price.
The product they suggested for us is first rate. Their installation crew is first rate.
I was very satisfied with the quality of work and the customer service.
Overall, I was extremely impressed with Greg, the salesman, no high pressure sales. I was happy with the fairness of the process. The installers were very professional.
They were exceptional. They communicated very well and had an incredible attention to detail. I was very impressed.
I searched on the Internet for windows specialists after being disappointed with the product lines and installation track record at Home Depot; poor Consumer Reports ratings for some Andersen, Pella, and Martin windows; and shabby treatment by reps at Renewals by Andersen. Windows on Washington received very high marks online from customers.
I've very happy with the windows--they're so clear that they're almost invisible, they're easy to open, they have a very nice appearance, and they are making a difference in the amount of heat transmitted through the glass by the sun. I'm also very satisfied with the neat job of installation, the helpful advice and insights provided during the initial walkthrough with Zach, and the explanations I received about how to operate the windows. The team leader, Jason, was very good at anticipating questions and providing explanations of next steps. The entire team was very courteous and did an excellent job of tidying up.
The whole experience was great, Brandon's expertise, patience, and professionalism were outstanding as well as the installers who did a fantastic job, we would like to have the same crew the next time we order our next set of windows.
I was most satisfied with construction day and the crew. The crew was extremely nice. The lead installer was a little early and finished the job quickly. He made sure he was done by 3:00 so I could get my baby down for a nap.
1) really appreciate the up front, no pressure discussions with my point of contact (Brandon), and 2) top notch products and installation
My travel plans made it impossible to schedule the installation of my new windows immediately after they were delivered from the factory. WoW rescheduled the installation to fit my plans, and installed the windows at a later date in the middle of February.
Integrity - they did what they said for what was agreed, when they said it would be done. Work was fast but well done.
Top notch company with high quality employees and ownership. I would recommend them in a minute!
I thought the crew was very friendly and professional and got everything done on time. They cleaned everything up well before they left.
Going into this, I had no idea what I was looking for or how to evaluate things. Zach was very helpful in explaining the technology in the windows and helping to compare options.
They did an outstanding job. I called their main office to brag on the installer. He spent a little bit of his time fixing our back door, as well. He's very nice and I appreciate it.
I was most satisfied that Windows on Washington follows up with what they say. Pretty much everyone knows how it all works, so it is all very efficient.
I was most satisfied that there wasn't any pressure by Windows on Washington during the sales process.
Thanks for a great job. Highly recommended.
Great product and great install team. We had old aluminum windows that were a little difficult to remove. But the new windows went in perfectly, they look great, and the overall look of our home has dramatically improved!
As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Herndon, VA; Rockville, MD; Silver Spring, MD; Ashburn, VA; Sterling, VA; Reston, VA; Falls Church, VA; and 89 other cities in Virginia, Maryland and District of Columbia.
In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 388 out of 607 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2015.