Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes. Our company was founded on a simple philosophy: be upfront and honest. Many home improvement companies force homeowners to sit through three hour sales presentations and then close with high-pressure tactics to make the sale. We created a better way to do business. (more)
Quality of installation.
Professionalism - no high pressure sales tactics. The local reputation and competitive estimates.
Honesty, expertise, customer satisfaction.
Courteous salesman and polite installation crew.
Responsive, courteous customer service, professional installation, and no high-pressure "up sell".
I was most satisfied with the office staffs communication.
The windows themselves are terrific. The salesmanship was low pressure/high information. I learned more from your window estimate than the other 4 combined.
They were prompt, courteous, worked hard, installed my windows (15 of them) in one day, as promised. They showed me how to use the windows and asked if I was satisfied.
Great communications. Appreciated the expertise of the staff during the entire process.
WoW did an all around great job. Courteous and professional from start to finish.
Excellent service with high professionalism.
They were top notch across the board. It was nice having contractors that we didn't have to worry about. There were no hassle or issues.
I met Eric N., and I thought he seemed professional and knowledgeable. The company had good ratings and was highly recommended. They had an unblemished record when we were ready to start our work. I had confidence in Eric and his company as well as the product. We love just looking at the windows. We were so thrilled. They were very professional and timely. We're extremely happy.
The estimation presentation was very informative. The measuring process was good and the installation was professional and quick. They did a good job.
Guidance provided when trying to make a decision on type of material, and overall installation.
I was thoroughly impressed.
I was satisfied with the product, the service, and the install.
I was pleased with every aspect, but I'd have to say especially so with the sales representative who visited the house. After having spoken to some other companies, we appreciated his low-pressure, professional approach to telling us about your product and the process.
Fantastic work by everyone at every stage. Can't thank you enough for meeting a tight timeline in spectacular fashion.
outstanding customer service, from visitn late in the evening to do estimates to ensuring early delivery, to cleaning the job site. Well done all around! Not one complaint.
As a GuildQuality Guildmember, Windows on Washington relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Windows on Washington in Alexandria, VA; Arlington, VA; Fairfax, VA; Rockville, MD; Herndon, VA; Silver Spring, MD; Washington, DC; Sterling, VA; Falls Church, VA; Centreville, VA; and 82 other cities in Virginia, Maryland and District of Columbia..
In this report, Windows on Washington has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 275 out of 448 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2014.