Praise from our Guildmembers.

"GuildQuality is the most important and the most powerful tool we have to improve our customer's experience. If you want to manage every team member based on the experience they deliver then you have found your tool. I highly recommend GuildQuality for the actionable reports, immediate feedback, for the service they provide to us and for the way it can shape your brand."

"One of our core values at Quadrant Homes is to listen to the customer. After switching to GuildQuality we have seen an increase in the clarity and volume of comments from our customers and homeowners. With these comments, we have been able to engage our customers about their experience on a higher level and as a result have consistently improved their willingness to refer."

"We have always prided ourselves on gaining feedback from our customers after we complete a project. The problem was we only received a 25% response rate. With GuildQuality, over 90% of our customers are giving us feedback. This, along with the report capabilities, has significantly improved our approach to customer feedback."

"GuildQuality is exactly what we were looking for. The most surprising thing is the number of people GuildQuality gets to respond [90%]. That high a response rate gives you a true picture of how the company is performing. We don't just hear from the ones that have favorable things to say...we hear it all."

"GuildQuality has been a tremendous benefit for us in how we assess our company's strengths and weaknesses. We find that our clients really appreciate having the opportunity to openly express their evaluation of our performance and the quality of our workmanship from project to project. As an added benefit, being honored with Guildmaster Awards enable us to instill the additional confidence that potential and referred clients need when making their decision to engage us as their contractor. Undoubtedly, we have come to rely more and more on the GuildQuality's customer feedback and professional staff. The critique we receive from GuildQuality truly gives our company the tools we need to monitor and uphold our mission statement, "Construction Ahead retains satisfied clients for life.""

"We use GuildQuality to confirm that we're exceeding our customers' expectations and to identify where we can make improvements. And as a bonus, the objective endorsement helps us close more business."

"GuildQuality provides Richport Properties a streamlined approach to measuring and reporting customer satisfaction. We plan to use this information to drive continuous improvement in our processes and to promote our success to our buyers."

"We feel like the ability to use an independent company to complete customer satisfaction surveys will give our company a much more accurate snapshot of how we are doing in meeting our customers' needs than sending our own surveys to clients. Also, it is a very complete and concise survey and we feel like we will be able to use this quite heavily as a marketing tool."

"It gives us a more professional image in the market place and our current clients, when interviewed by GuildQuality, are very impressed that we are committed to their satisfaction to this level and translates into increased referrals."

"We've done focus groups but the answers you get back are only a subjective suspicion that you've done well on such and such. With GuildQuality we can quantitatively say here's where we are doing a good job and where we can do better. We like the way the program is set up and are amazed at how quickly feedback comes in. It is neat to check the feedback coming in a couple of times a day and read the whole response... that is exciting."

"I have been extremely pleased with every person I have had the opportunity to work with. Everyone has been friendly and gone above and beyond to help me get everything up and running quickly and accurately."

"GuildQuality has given us the unique ability to obtain un-biased insight into our client's true feelings, and in-turn, this has given us the ability to accurately respond to our customer's needs in a timely manner. Many surveys are made just for new construction, but GuildQuality gives us the capability to tailor our surveys for our remodeling clients. This allows us to target questions to specific services, practices or products that are or are not working well for us. The GuildQuality staff is also a pleasure to work with, you couldn't ask for a more attentive and helpful crew!"

"Because the nature of a specialty contractor is to complete a large volume of smaller jobs, we found it very problematic trying to run our own in house customer service follow up program. GuildQuality allows us to contact every customer, assess our performance, measure trends, and most importantly, identify areas that need improvement. They do it in a very professional way, and the responses are very candid. We get the good, the bad and the ugly."

"I have found the Customer Report to be very helpful and useful. Being able to show potential customers exactly how we've performed and know that it is measured by an independent firm, not a gut feeling, gives us validation of our exceptional performance."

"We are very happy with GuildQuality and have found the information you have collected vital to improving our customer service practices."