GuildQuality

"GuildQuality has served as a critical feedback loop for our company - feedback that frankly I don't know how we lived without. We are so impressed with the simplicity, professionalism and follow-up of their surveying process, reflected in our 100% response rate. Our staff anxiously awaits each survey, taking the results to heart and helping to drive our customer service culture. GuildQuality has helped to make us a better company."

"GuildQuality is the most important and the most powerful tool we have to improve our customer's experience. If you want to manage every team member based on the experience they deliver then you have found your tool. I highly recommend GuildQuality for the actionable reports, immediate feedback, for the service they provide to us and for the way it can shape your brand."

"One of our core values at Quadrant Homes is to listen to the customer. After switching to GuildQuality we have seen an increase in the clarity and volume of comments from our customers and homeowners. With these comments, we have been able to engage our customers about their experience on a higher level and as a result have consistently improved their willingness to refer."

"GuildQuality has been a tremendous benefit for us in how we assess our company's strengths and weaknesses. We find that our clients really appreciate having the opportunity to openly express their evaluation of our performance and the quality of our workmanship from project to project. As an added benefit, being honored with Guildmaster Awards enable us to instill the additional confidence that potential and referred clients need when making their decision to engage us as their contractor. Undoubtedly, we have come to rely more and more on the GuildQuality's customer feedback and professional staff. The critique we receive from GuildQuality truly gives our company the tools we need to monitor and uphold our mission statement, "Construction Ahead retains satisfied clients for life.""

"Working with GuildQuality over these past several years has been a very enjoyable, productive and informative experience. We value the information your surveys have yielded and find it to be a credible operational tool."

"The surveys confirm our commitment to quality workmanship and service. We use the results in our marketing efforts. Since we do about 90% custom homes it helps with the customers coming into town who may not be familiar with our company. I would recommend GuildQuality to any builder, especially any custom builder."

"GuildQuality provides our company with the evidence to show our prospective clients that our company consistently provides excellent service and quality projects. Other companies can only talk about how good they are, but we can actually prove it! By showing our clients the results of the GuildQuality surveys, we are able to demonstrate to our clients that we are, indeed, very good at what we do."

"GuildQuality has given us the unique ability to obtain un-biased insight into our client's true feelings, and in-turn, this has given us the ability to accurately respond to our customer's needs in a timely manner. Many surveys are made just for new construction, but GuildQuality gives us the capability to tailor our surveys for our remodeling clients. This allows us to target questions to specific services, practices or products that are or are not working well for us. The GuildQuality staff is also a pleasure to work with, you couldn't ask for a more attentive and helpful crew!"

"One of the key components necessary to achieve and maintain profitability is the ability to harvest and culture relationships built on trust - asking clients and prospects to trust your company with their home and family is very personal. GuildQuality has been an important part of our strategy to establish that kind of trust. As a third party service, GuildQuality really enables us to reassure our existing clients, referrals and prospects with our high recommendation rate. While we enjoy mostly positive comments, we are occasionally clued in on a problem we may not have been aware of. We see these as opportunities to turn those clients from mostly happy to raving fans!"

"We are very happy with GuildQuality and have found the information you have collected vital to improving our customer service practices."

"Joining GuildQuality was an excellent marketing investment for our company. There is nothing better than third party surveying for credibility with prospective customers."

"We feel like the ability to use an independent company to complete customer satisfaction surveys will give our company a much more accurate snapshot of how we are doing in meeting our customers' needs than sending our own surveys to clients. Also, it is a very complete and concise survey and we feel like we will be able to use this quite heavily as a marketing tool."

"We are delighted with the ease and flexibility built into the GuildQuality process! Having conducted our own client surveys for several years prior to using GuildQuality, the improved response rate attests to the benefit of a third-party provider. GuildQuality's multiple methods for contact makes it easy for clients, thus helping increase responsiveness."

"We use GuildQuality to confirm that we're exceeding our customers' expectations and to identify where we can make improvements. And as a bonus, the objective endorsement helps us close more business."

"I have found the Customer Report to be very helpful and useful. Being able to show potential customers exactly how we've performed and know that it is measured by an independent firm, not a gut feeling, gives us validation of our exceptional performance."

"It gives us a more professional image in the market place and our current clients, when interviewed by GuildQuality, are very impressed that we are committed to their satisfaction to this level and translates into increased referrals."

"We have always prided ourselves on gaining feedback from our customers after we complete a project. The problem was we only received a 25% response rate. With GuildQuality, over 90% of our customers are giving us feedback. This, along with the report capabilities, has significantly improved our approach to customer feedback."

"We had a Business Analyst come in to help us with our business and he was very impressed with the survey we are doing."

"GuildQuality provides Richport Properties a streamlined approach to measuring and reporting customer satisfaction. We plan to use this information to drive continuous improvement in our processes and to promote our success to our buyers."

"GuildQuality is exactly what we were looking for. The most surprising thing is the number of people GuildQuality gets to respond [90%]. That high a response rate gives you a true picture of how the company is performing. We don't just hear from the ones that have favorable things to say...we hear it all."

"We've done focus groups but the answers you get back are only a subjective suspicion that you've done well on such and such. With GuildQuality we can quantitatively say here's where we are doing a good job and where we can do better. We like the way the program is set up and are amazed at how quickly feedback comes in. It is neat to check the feedback coming in a couple of times a day and read the whole response... that is exciting."

"I have been extremely pleased with every person I have had the opportunity to work with. Everyone has been friendly and gone above and beyond to help me get everything up and running quickly and accurately."

"Our survey results get emailed to the entire team when they get completed. We use our negative responses as a learning opportunity and positive responses as an affirmation of our existing processes. The speed with which we are able to get results is a luxury - GuildQuality enables us to address problems while they're fresh. We submit all of our job closes on a weekly basis and get the associated feedback within 1 to 2 weeks - that is just phenomenal."

"The GuildQuality service has been a great marketing tool as well as a very beneficial self-evaluation mechanism. The fact that it is completely independent and uses all clients (rather than those provided by the contractor) as a reference ensures its accuracy and integrity. Our marketing effort has traditionally been by word of mouth only, but now GuildQuality gives us a useful tool to enhance that conservative approach provided we maintain our, and their, high-quality standards."