Membership in GuildQuality's community of quality provides you with the best customer satisfaction surveying and performance reporting in the building, remodeling, and real estate industries.
In addition, our members receive peer benchmarking, prospect surveying, and web-based performance summaries that help them articulate their value to prospective customers.
In addition, our members receive peer benchmarking, prospect surveying, and web-based performance summaries that help them articulate their value to prospective customers.
"GuildQuality has served as a critical feedback loop for our company - feedback that frankly I don't know how we lived without. We are so impressed with the simplicity, professionalism and follow-up of their surveying process, reflected in our 100% response rate. Our staff anxiously awaits each survey, taking the results to heart and helping to drive our customer service culture. GuildQuality has helped to make us a better company."
"GuildQuality is the most important and the most powerful tool we have to improve our customer's experience. If you want to manage every team member based on the experience they deliver then you have found your tool. I highly recommend GuildQuality for the actionable reports, immediate feedback, for the service they provide to us and for the way it can shape your brand."
Large Volume Builder
Atlanta, Georgia
Kelly Rulis, Vice President of Customer Relations
"One of our core values at Quadrant Homes is to listen to the customer. After switching to GuildQuality we have seen an increase in the clarity and volume of comments from our customers and homeowners. With these comments, we have been able to engage our customers about their experience on a higher level and as a result have consistently improved their willingness to refer."
"We've done focus groups but the answers you get back are only a subjective suspicion that you've done well on such and such. With GuildQuality we can quantitatively say here's where we are doing a good job and where we can do better. We like the way the program is set up and are amazed at how quickly feedback comes in. It is neat to check the feedback coming in a couple of times a day and read the whole response... that is exciting."