Westpoint Homes
2731 S. I-35 Service Rd.Moore, OK 73160(405) 366-0000

Westpoint Homes is a home builder in Edmond, Norman and Oklahoma City and has a solid reputation built on over twenty-five years of professional service. We have consistently been on the top ten new home builder’s list for the Oklahoma City metroplex and have grown to become a leader in home building, land development and commercial construction. Westpoint Homes is committed to providing superior personal service and a high quality product. We believe quality, integrity, and service are the keys to our success and we hope you will find time to visit our model homes and our communities. (more)


Customer Feedback Summary

Of 769 customers surveyed, 612 responded (80%)
Easier Than Expected
94%
Follow Up
87%
Likely to Recommend
95%
Recommend Community
97%
Letter of Recommendation
92%
Salesperson Accessibility
98%
Concern For Needs
95%
Communication
97%
Knowledge Of Community
94%
Expertise
100%
Employees & Subcontractors
96%
PM Professionalism
98%
Construction Quality
92%
Punchlist
91%
Homeowner's Orientation
95%
Warranty Explanation
92%
Warranty
94%
Floor Plan
99%
Trust
94%
Overall Experience
94%
Problem Resolution
93%
Value
100%
Budget
100%
Sales Knowledge
96%

Map of Recent Work

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Comments


  • comment
    Recognize Excellence
    Edmond, OK
    Apr 18, 2014

    Jim Burkett is by far the most patient and most honest builder sales rep I have ever encountered.DeAnn Pollard is on top of the entire warranty process and is attentive and professional in all aspects of her job.

  • comment
    Area Of Satisfaction
    Edmond, OK
    Apr 18, 2014

    The staff at Westpoint Homes (especially Jim and DeAnn) have exceeded our expectations from beginning to the end. As a fellow real estate professional, I have been thrilled with this process and have already recommended the neighborhood to many people.

  • comment
    Construction Quality
    Norman, OK
    Mar 31, 2014

    During my first year, I expected to find things wrong or find minor issues with my house but everything was nearly perfect. The few issues I had weren't unexpected and the repairs were completed without any further issue. The technicians explained what the likely issue was and let me know what I could do in the future to either prevent or manage the settling of my house. Both techinicians made sure I had their contact information in case I have questions in the future. Very please with their service. They took a great deal of pride in their work and it shows!

  • comment
    Recognize Excellence
    Norman, OK
    Mar 31, 2014

    DeAnn Pollard was amazing to work through all my little issues. From attending my closing one year ago through the last few days as I cleared up small items under my builder's warranty. She has been fantastic every step of the way.

  • comment
    Warranty Work
    Norman, OK
    Mar 31, 2014

    Top notch service technicians! They arrived on time, completed the work quickly, and even double checked with me to ensure there were no other concerns throughout my home they could look at or repair while they were there.

  • comment
    Area Of Satisfaction
    Norman, OK
    Mar 31, 2014

    I love the style of the house and how the houses in each neighboord, although similar, vary with the landscaping, brick work, and floor plan. They don't look like cookie-cutter homes.

  • comment
    Recognize Excellence
    Edmond, OK
    Mar 21, 2014

    Blake Kramer for always being available and handling needs beyond his concern.DeAnn Pollard for continuous assistance on warranty items.Kellee Ramsey for his availability and willingness to do whatever is necessary to fix any problems that occured.

  • comment
    Area Of Satisfaction
    Edmond, OK
    Mar 21, 2014

    The value of the house is great, and the community that they have built is magnificent.

  • comment
    Additional Comment
    Norman, OK
    Mar 11, 2014

    It was a very pleasant home-buying experience and our first year in the home has been very enjoyable. Thank you.

  • comment
    Area Of Satisfaction
    Norman, OK
    Mar 11, 2014

    The response and follow through of the staff was remarkably good. DeAnn Pollard was relentless in contacting the contractors/vendors when I reported a problem to her. She made it a wonderful experience.

  • comment
    Area Of Satisfaction
    Edmond, OK
    Mar 06, 2014

    Jim and Deann have gone over and above to make this move as easy as possible!!

  • comment
    Area Of Satisfaction
    Edmond, OK
    Feb 11, 2014

    Westpoint was very understanding about our apartment situation. They were very helpful throughout the entire process and the closing of our house. Blake has been wonderful! Anytime I need something or have a question he takes care of it or answers it.

  • comment
    Additional Comment
    Norman, OK
    Jan 28, 2014

    Awesome house at an awesome price! Never thought buying a house would be so pain free

  • comment
    Recognize Excellence
    Edmond, OK
    Jan 25, 2014

    I find everyone I have been involved with to be so helpful. Bennie is always willing to help in any way, Jim is a sweetheart and Deann just the best.

  • comment
    Area Of Satisfaction
    Edmond, OK
    Jan 25, 2014

    I found everyone I have met though my Westpoint Hones experience to be professional and also very friendly and helpful. It would be easy for me to suggest Westpoint Homes to any family or friend who is interested in moving into the area.

  • comment
    Trust
    Norman, OK
    Dec 14, 2013

    Westpoint Homes has more than met my expectations and generously allowed me many options when completing the build of my home.

  • comment
    Overall Experience
    Norman, OK
    Dec 14, 2013

    Everyone I had contact with was very helpful and satisfied even the most minor of my inquiries.

  • comment
    Recognize Excellence
    Norman, OK
    Dec 14, 2013

    DeAnn Pollard, and Abdi Malakouti. DeAnn graciously attended to my inquiries efficiently and professionally, and Abdi went far beyond expectations to address any problems I had immediately and tirelessly!Also Carlos Perez who helped me make sense of the sprinkler system.

  • comment
    Area Of Satisfaction
    Norman, OK
    Dec 14, 2013

    Customer service is very high on their list and it shows in their attention to problem resolution and satisfaction.

  • comment
    Area Of Satisfaction
    Edmond, OK
    Nov 13, 2013

    Blake was great to work with! He was always available for any questions. Working with the designer was easy and fun.

More Comments

Affiliations

  • GuildQuality
  • Builders Association of South Central Oklahoma
  • Central Oklahoma Home Builders Association
  • Certified Professional Builder - Oklahoma St. HBA
  • National Association of Home Builders (NAHB)
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2009,2010,2011,2012,
2013

Types of Work

  • New home (100)
  • Custom home (39)
  • Home for sale (39)

Recent Activity

  • 4/22/14 Westpoint Homes received feedback from a customer in Edmond, OK.
  • 4/18/14 Westpoint Homes received feedback from a customer in Edmond, OK.
  • 4/11/14 Westpoint Homes received feedback from a customer in Norman, OK.
  • 4/09/14 Westpoint Homes received feedback from a customer in Oklahoma City, OK.
  • 4/08/14 Westpoint Homes received feedback from a customer in Edmond, OK.

More about Westpoint Homes

As a GuildQuality Guildmember, Westpoint Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Westpoint Homes in Norman, OK; Edmond, OK; Oklahoma City, OK; and Edmond, Ok 73013, OK..

In this report, Westpoint Homes has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 612 out of 769 customers (80%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.

2014 Guildmaster Application

Westpoint Homes is a candidate for a 2014 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Westpoint Homes must survey all of their customers.

If you are a recent customer of Westpoint Homes and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Westpoint Homes's application.