Westpoint Homes
2731 S. I-35 Service Rd.Moore, OK 73160(405) 366-0000

Westpoint Homes is a home builder in Edmond, Norman and Oklahoma City and has a solid reputation built on over twenty-five years of professional service. We have consistently been on the top ten new home builder’s list for the Oklahoma City metroplex and have grown to become a leader in home building, land development and commercial construction. Westpoint Homes is committed to providing superior personal service and a high quality product. We believe quality, integrity, and service are the keys to our success and we hope you will find time to visit our model homes and our communities.


Customer Feedback Summary

Of 917 customers surveyed, 715 responded (78%)
Easier Than Expected
93%
Follow Up
87%
Likely to Recommend
95%
Recommend Community
97%
Letter of Recommendation
92%
Salesperson Accessibility
98%
Concern For Needs
95%
Communication
96%
Knowledge Of Community
94%
Expertise
100%
Employees & Subcontractors
95%
PM Professionalism
97%
Construction Quality
92%
Punchlist
89%
Homeowner's Orientation
95%
Warranty Explanation
93%
Warranty
94%
Floor Plan
98%
Trust
94%
Overall Experience
94%
Problem Resolution
93%
Value
100%
Budget
100%
Sales Knowledge
96%

Map of Recent Work

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Comments


  • "Recognize Excellence" comment from Edmond, OK
    Apr 27, 2015

    I would like to recognize Jim Burkett, Benny Hani and Deanne for their exceptional service. They have been exceptionally helpful and great people to work with.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    Apr 27, 2015

    I was most satisfied in terms of the people at Westpoint Homes. From the beginning, they felt like family friends. They are so friendly, they listen, and they try every possible way to help us.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Norman, OK
    Apr 14, 2015

    Fantastic customer service!

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Norman, OK
    Apr 09, 2015

    I would like to recognize everybody from Westpoint Homes for their exceptional service.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Norman, OK
    Apr 09, 2015

    I was most satisfied in that you can stay in contact with Westpoint Homes easily.

    Did you find this helpful? Yes
  • "Overall Experience" comment from Edmond, OK
    Apr 04, 2015

    Questions and emails have been answered quickly. We have felt like we were their only clients.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    Apr 04, 2015

    Jim was available anytime we needed in the house before closing. At closing, DeAnn and Jim were very friendly. They were knowledgable and provided a binder full of information.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Edmond, OK
    Mar 18, 2015

    Blake, the sales person was exceptional

    Did you find this helpful? Yes
  • Comment from Edmond, OK
    Feb 24, 2015

    Everything was exceptional. I would do it all over again if I could.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Edmond, OK
    Feb 24, 2015

    DeAnne for the work with the warranty and Jim (manger) were great.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    Feb 24, 2015

    Anytime changes needed to be done they worked with me in a timely manner. They changed the floor plan for us and took down the kitchen wall, we were the first in the neighbor to do these changes.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Edmond, OK
    Feb 05, 2015

    Deanne and Jim. Jim was wonderful when we purchased the house and when we had emergencies. Deanne has been so helpful throughout the entire year. She acts on things quickly and follows through. I can't say enough good things about both of them!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Norman, OK
    Nov 07, 2014

    If anything goes wrong, it is addressed almost immediately.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    Aug 24, 2014

    Customer service, communication, and workmanship are good. Very professional yet personal.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Oklahoma City, OK
    Jul 22, 2014

    DeAnn, Jim, Benny and David are all wonderful and pleasant to work with. They are always quick to respond and so helpful with anything we need. It's nice to have people wave at you through the community as well!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Oklahoma City, OK
    Jul 22, 2014

    The workmanship of the home is quite lovely and it makes all the difference when you have exceptional customer service from DeAnn, Jim and Benny! We are very happy in our beautiful home!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Oklahoma City, OK
    Jun 17, 2014

    I was most satisfied with Westpoint Homes' customer service. It was really exceptional. They were easy to work with and they followed through with what they said they would do.

    Did you find this helpful? Yes
  • "Easier Than Expected" comment from Edmond, OK
    Jun 11, 2014

    I've used another builder before and they were a nightmare. These guys were awesome.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    May 12, 2014

    The purchase/sale process went very smoothly, even when we had a few bumps with our underwriter, Jim and the West Point folks were patience and worked with us. The staff were so personable and made us feel like family. They were very concerned about our happiness and our experience during the transaction.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    Apr 25, 2014

    The quality of home is exceptional, as I expected. Furthermore, any time I dealt with people from Westpoint, I was always impressed with the professionalism and responsiveness. I would highly recommend a Westpoint home.

    Did you find this helpful? Yes
More Comments

Affiliations

  • GuildQuality
  • Builders Association of South Central Oklahoma
  • Central Oklahoma Home Builders Association
  • Certified Professional Builder - Oklahoma St. HBA
  • National Association of Home Builders (NAHB)
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2009,2010,2011,2012,
2013,2014,2015
Feedback Milestone
20 Consecutive Great Reviews
2015 - See more

Types of Work

  • New home (168)
  • Custom home (107)
  • Home for sale (107)

Recent Activity

  • 5/20/15 Westpoint Homes received feedback from a customer in Norman, OK.
  • 5/07/15 Westpoint Homes received feedback from a customer in Edmond, OK.
  • 5/06/15 Westpoint Homes received feedback from a customer in Edmond, OK.
  • 5/03/15 Westpoint Homes received feedback from a customer in Edmond, OK.
  • 4/30/15 Westpoint Homes received feedback from a customer in Edmond, OK.

More about Westpoint Homes

As a GuildQuality Guildmember, Westpoint Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Westpoint Homes in Norman, OK; Edmond, OK; Oklahoma City, OK; and Edmond, Ok 73013, OK.

In this report, Westpoint Homes has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 715 out of 917 customers (78%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2015.