Westpoint Homes of Moore, OK customer feedback from GuildQuality surveys
Westpoint Homes
2731 S. I-35 Service Rd.Moore, OK 73160(405) 366-0000

Westpoint Homes is a home builder in Edmond, Norman and Oklahoma City and has a solid reputation built on over twenty-five years of professional service. We have consistently been on the top ten new home builder’s list for the Oklahoma City metroplex and have grown to become a leader in home building, land development and commercial construction. Westpoint Homes is committed to providing superior personal service and a high quality product. We believe quality, integrity, and service are the keys to our success and we hope you will find time to visit our model homes and our communities.


Customer Feedback Summary

Of 885 customers surveyed, 696 responded (79%)
Easier Than Expected
94%
Follow Up
87%
Likely to Recommend
96%
Recommend Community
97%
Letter of Recommendation
92%
Salesperson Accessibility
98%
Concern For Needs
95%
Communication
96%
Knowledge Of Community
94%
Expertise
100%
Employees & Subcontractors
95%
PM Professionalism
97%
Construction Quality
92%
Punchlist
89%
Homeowner's Orientation
95%
Warranty Explanation
93%
Warranty
95%
Floor Plan
99%
Trust
94%
Overall Experience
94%
Problem Resolution
93%
Value
100%
Budget
100%
Sales Knowledge
96%

Map of Recent Work

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Comments


  • Comment from Edmond, OK
    Feb 24, 2015

    Everything was exceptional. I would do it all over again if I could.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Edmond, OK
    Feb 24, 2015

    DeAnne for the work with the warranty and Jim (manger) were great.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    Feb 24, 2015

    Anytime changes needed to be done they worked with me in a timely manner. They changed the floor plan for us and took down the kitchen wall, we were the first in the neighbor to do these changes.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Edmond, OK
    Feb 05, 2015

    Deanne and Jim. Jim was wonderful when we purchased the house and when we had emergencies. Deanne has been so helpful throughout the entire year. She acts on things quickly and follows through. I can't say enough good things about both of them!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Norman, OK
    Nov 07, 2014

    If anything goes wrong, it is addressed almost immediately.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    Aug 24, 2014

    Customer service, communication, and workmanship are good. Very professional yet personal.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Oklahoma City, OK
    Jul 22, 2014

    DeAnn, Jim, Benny and David are all wonderful and pleasant to work with. They are always quick to respond and so helpful with anything we need. It's nice to have people wave at you through the community as well!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Oklahoma City, OK
    Jul 22, 2014

    The workmanship of the home is quite lovely and it makes all the difference when you have exceptional customer service from DeAnn, Jim and Benny! We are very happy in our beautiful home!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Oklahoma City, OK
    Jun 17, 2014

    I was most satisfied with Westpoint Homes' customer service. It was really exceptional. They were easy to work with and they followed through with what they said they would do.

    Did you find this helpful? Yes
  • "Easier Than Expected" comment from Edmond, OK
    Jun 11, 2014

    I've used another builder before and they were a nightmare. These guys were awesome.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    May 12, 2014

    The purchase/sale process went very smoothly, even when we had a few bumps with our underwriter, Jim and the West Point folks were patience and worked with us. The staff were so personable and made us feel like family. They were very concerned about our happiness and our experience during the transaction.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    Apr 25, 2014

    The quality of home is exceptional, as I expected. Furthermore, any time I dealt with people from Westpoint, I was always impressed with the professionalism and responsiveness. I would highly recommend a Westpoint home.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Edmond, OK
    Apr 18, 2014

    Jim Burkett is by far the most patient and most honest builder sales rep I have ever encountered.DeAnn Pollard is on top of the entire warranty process and is attentive and professional in all aspects of her job.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    Apr 18, 2014

    The staff at Westpoint Homes (especially Jim and DeAnn) have exceeded our expectations from beginning to the end. As a fellow real estate professional, I have been thrilled with this process and have already recommended the neighborhood to many people.

    Did you find this helpful? Yes
  • "Construction Quality" comment from Norman, OK
    Mar 31, 2014

    During my first year, I expected to find things wrong or find minor issues with my house but everything was nearly perfect. The few issues I had weren't unexpected and the repairs were completed without any further issue. The technicians explained what the likely issue was and let me know what I could do in the future to either prevent or manage the settling of my house. Both techinicians made sure I had their contact information in case I have questions in the future. Very please with their service. They took a great deal of pride in their work and it shows!

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Norman, OK
    Mar 31, 2014

    DeAnn Pollard was amazing to work through all my little issues. From attending my closing one year ago through the last few days as I cleared up small items under my builder's warranty. She has been fantastic every step of the way.

    Did you find this helpful? Yes
  • "Warranty Work" comment from Norman, OK
    Mar 31, 2014

    Top notch service technicians! They arrived on time, completed the work quickly, and even double checked with me to ensure there were no other concerns throughout my home they could look at or repair while they were there.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Norman, OK
    Mar 31, 2014

    I love the style of the house and how the houses in each neighboord, although similar, vary with the landscaping, brick work, and floor plan. They don't look like cookie-cutter homes.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Edmond, OK
    Mar 21, 2014

    Blake Kramer for always being available and handling needs beyond his concern.DeAnn Pollard for continuous assistance on warranty items.Kellee Ramsey for his availability and willingness to do whatever is necessary to fix any problems that occured.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Edmond, OK
    Mar 21, 2014

    The value of the house is great, and the community that they have built is magnificent.

    Did you find this helpful? Yes
More Comments

Affiliations

  • GuildQuality
  • Builders Association of South Central Oklahoma
  • Central Oklahoma Home Builders Association
  • Certified Professional Builder - Oklahoma St. HBA
  • National Association of Home Builders (NAHB)
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2009,2010,2011,2012,
2013,2014

Types of Work

  • New home (156)
  • Custom home (95)
  • Home for sale (95)

Recent Activity

  • 3/02/15 Westpoint Homes received feedback from a customer in Norman, OK.
  • 3/02/15 Westpoint Homes received feedback from a customer in Edmond, OK.
  • 2/24/15 Westpoint Homes received feedback from a customer in Edmond, OK.
  • 2/05/15 Westpoint Homes received feedback from a customer in Edmond, OK.
  • 2/03/15 Westpoint Homes received feedback from a customer in Edmond, OK.

More about Westpoint Homes

As a GuildQuality Guildmember, Westpoint Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Westpoint Homes in Norman, OK; Edmond, OK; Oklahoma City, OK; and Edmond, Ok 73013, OK.

In this report, Westpoint Homes has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 696 out of 885 customers (79%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2015.

2015 Guildmaster Application

Westpoint Homes is a candidate for a 2015 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Westpoint Homes must survey all of their customers.

If you are a recent customer of Westpoint Homes and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Westpoint Homes's application.