Steven Kendrick, founded Structures Building Company in 1999. His love for building started as a child, but it was while finishing up business school at Babson College that it all began to come together in his mind that he wanted to build custom homes. Moving to Washington, D.C. allowed him to work under a great craftsman and relative, which led him back to school to study architecture and urban planning. (more)
This was the first house we had ever built. We were not disapointed in the process at all and found the employees to be very professional. We especially enjoyed working with the project manager Chris Hulsey. He was very patient with us throughout the process. We were also very satisfied with the timing of the build process. Structures finished the house on time, and went beyond our expectations to keep us happy! They are still easy to contact for support. Structures built a high quality home, and is an upstanding trustworthy company.
Attention to detail and quick responses to questions and issues. They carefully planned, estimated and designed the job with a focus on quality. Construction was done safely and with craftsmanship that reflected the approach to assuring that we got a product that we expected. The very few mistakes were corrected without question.
We have owned 7 new homes in 5 different states, 3 or which were built from the ground up, and have never worked with such a professional builder. Structures has been a pleasure to work with every step of the way. Their attention to detail and timely responses made the whole process run smoothly. The friendly and knowledgeable staff is exceptional. The Structures team listened to our needs and desires and we now have the quality dream home we always envisioned for our retirement home.
Our experience with Structures was top-notch. We initially had concerns given that we live 800 miles from Mt. Pleasant, but the entire Structures team made certain to keep us well-informed throughout the entire building process, providing us with their expert guidance every step of the way. Our concerns proved unfounded as Structures were excellent in every way. We have recommended Structures highly to everyone who has asked about our experience.
We were really pleased with Structures and our custom home building experience. Structures is a talented, knowledgeable and dedicated group working to exceed expectations. The most satisfying aspect overall, was the comfort in knowing the quality and craftsmanship will last the test of time.Structures did an incredible job! It was a fun and enjoyable process and hope to do it again.
We chose Structures to build our second home in Charleston, South Carolina while living in Chicago. From the design phase to the finished product, the Structures team was there every step of the way making sure the process went smoothly and the home of our dreams became a reality. It was clear throughout that Structures priorities are exceptional quality and complete customer satisfaction. Steve and his team are personable and honest - truly taking pride at every stage. We love our home and would highly recommend Structures to anyone considering a custom built home - a Structures home stands out among the rest.
Structures provided a seamless and quality building experience from start to finish. The design service in particular allowed us to make our cabinetry, plumbing, hardware and other selections in an efficient and effective manner, despite that fact that we live in another state. In addition, the communications process among Structures, our architect and our interior designer was excellent.
Structures has integrity , experience and excellent communication skills which makes the building process a pleasure. There is no better piece of mind then moving in a home built by Structures & knowing the quality and beauty of your investment for years to come!
Big time plus for the Structures team. Not only are they very professional and courteous, you can tell they really enjoy what they do. They have a real sense of pride in bringing projects to completion.
For someone who had never constructed a custom home before, we were certainly concerned about selecting the right builder. Every builder will tell you what you want to hear during the vetting process but as everyone knows, talk is cheap. Every phase of the process followed closely to what Structures said they were going to do. The pricing was accurate, the allowances were accurate, the timetable was accurate. In short, no surprises. Couple that with a project team well versed in building high end homes and who really enjoy what they do, my wife and I could not have more pleased.Any prospective Structures clients can rest easy if they hire Steve and the Structures team.
We couldn't be more pleased with the entire Structures team. Their professionalism and their dedication to delivering our custom home to our complete satisfaction exceeded our expectations and we highly recommend them.
1. Quality of materials used2. Integrity of team3. Communication is consistent and timely4. Organization allowed for a timely build process
I would, without hesitation, recommend Structures to build your home. The Structures team is dependable, honest and most definitely builds to the highest of expectations. The quality of the materials used and the quality of craftsmanship is beyond measure. Just an all-around pleasure to work with.
They bent over backwards to fulfill what we wanted. The whole thing works so well and fluidly. We did most of this over email, and they were so good about communicating with us. They double checked to make sure the original choice was what we wanted.
I think they're wonderful. They bend over backwards to assist you, and they go way out of the way to get us what we want. We went over the plans with them again and again, and they put in so much effort. We are very appreciative.
Customer service and quality/attention to detail
In all areas. They did what they said they would do, and more!
Expertise AND the willingness to execute on that expertise is well beyond the scope of their competition.
Very responsive to questions and proactive with anticipated events. We have had no negative surprises, only a positive experience!
As a GuildQuality Guildmember, Structures Building Company relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Structures Building Company in Mount Pleasant, SC; Charleston, SC; Mt. Pleasant, SC; Daniel Island, SC; and Kiawah, SC..
In this report, Structures Building Company has published a summary of the customer feedback they've received since they joined GuildQuality in July 2003. In that time, 103 out of 104 customers (99%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2013.
Structures Building Company surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Structures Building Company customer, and if Structures Building Company completed work for you after July of 2003 but you haven't yet received a survey, please let us know.
Structures Building Company is a candidate for a 2014 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Structures Building Company must survey all of their customers.
If you are a recent customer of Structures Building Company and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Structures Building Company's application.