Saussy Burbank
3730 Glen Lake Drive, Suite 125Charlotte, NC 28208(704) 945-1515

Saussy Burbank is nationally recognized for building homes with Distinctive Architectural details and innovative floorplans. The Company builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point. (more)


Customer Feedback Summary

Of 3,412 customers surveyed, 2,098 responded (62%)
Likely to Recommend
95%
Employees & Subcontractors
95%
Expertise
97%
Professional & Organized
95%
Sales Attentiveness
96%
Smooth Closing
94%
Value
94%
Concern For Needs
96%
Design Center & Selections
93%
PM Professionalism
95%

Map of Recent Work

Reviews & Comments Reviews Only All Projects

Reviews & Comments

112 Reviews
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  • review
    Donovan K.
    Chapel Hill, NC
    Apr 02, 2014
    Saussy Burbank

    My experience with Saussy Burbank has been awesome. Chris, Michelle, Deandra, and Paul, along with the rest of the sales team, have been very responsive in addressing my concerns. They have kept me updated on the progress of my home. Overall, a very thorough job and a very satisfied customer thus far.

  • review
    B.K.J.
    Rock Hill, SC
    Mar 24, 2014
    Saussy Burbank

    Saussy Burbank takes customer service and customer focus very seriously. They build a quality product at a fair price. Working with the Saussy Burbank staff was a pleasure. The building process went very well considering that we were able to build the home of our dreams from almost 700 miles away from the construction site. We would definitely recommend Saussy Burbank not only to a friend, but to a relative who is interested in purchasing a quality home from an honest and reliable builder. The leadership at Saussy Burbank is committed to ensuring that their homeowners are satisfied customers.

  • review
    Stephanie P.
    Charlotte, NC
    Mar 09, 2014
    Saussy Burbank

    Kim, Jason and Karen are fantastic to work with. You must project manage once construction begins because the subcontractors mKe lots of mistakes. Karen, Jason and Kim help to quickly have items corrected when made aware. Once you start working through warranty issues, you need to be very careful because this is the side of the new home buying experience that has been almost unbearable. This is my second Saussy house, and the after sale issues on the 2nd home have been truly upsetting. Still awaiting resolution, so my opinion is tainted right now waiting for them to do the right and fair thing.

  • review
    J.R.A.
    Mooresville, NC
    Mar 04, 2014
    Saussy Burbank

    From the start of the sales experience, working with the consummate professional Pam Cook, to the final walk through with the construction team, we could not have been more pleased with our choice to select Saussy Burbank to build our new home. After owning a Saussy Burbank home in the same community we wanted to upgrade to a larger home, and we had to look no further than our own neighborhood. The quality of our previous home and the unique character of the community sold us on staying in Davidson Pointe. Saussy was accommodating in our selection of finishes and appointments as well as modest revisions to the placement of windows, deck, etc. We feel that we got a custom home without the cost and hassle of building from scratch—hiring an architect, contractor, etc. Saussy Burbank was thorough in completing the home to our liking as well as attentive to fixing any minor issues after we moved in. If we ever move again, we would build with Saussy Burbank.

  • review
    Corinne H.
    Mooresville, NC
    Mar 03, 2014
    Saussy Burbank

    Overall, my experience was great. I found them very responsive. They listened to my issues and modified things as much as they could to make me happy. It looks good.

  • review
    Q.R.Z.
    Mt. Pleasant, SC
    Mar 03, 2014
    Saussy Burbank

    We have found Saussy Burbank to be a quality builder that is responsive and concerned about our tastes and needs in building a new home. Joe helped us design the right house for the somewhat difficult lot we chose. Donna worked diligently to provide us with some great design choices to match our life style. Kelly has been attentive to our questions. This experience thus far has been professional yet easy and fun. We found out that they remember their projects by the lot number. We have had a lot of fun being Mr. & Mrs. 257. QRZ

  • review
    Jennifer M.
    Rock Hill, SC
    Mar 03, 2014
    Saussy Burbank

    Our experience has been great! Sassy Burbank has been responsive to our concerns and Thomasena Washington has been unfailingly friendly and helpful. We are looking forward to joining the Riverwalk community this summer.

  • review
    D.J.S.
    Fort Mill, SC
    Feb 25, 2014
    Saussy Burbank

    We fell in love with the Cottage Homes idea, the colorful houses with a theme. The different layouts were all very well planned ad the finishes used inside were current and updated to todays design trends. We were impressed with the professionalism of all involved in the process. Ken Matthews was very helpful, knowledgeable and friendly. Rob Rodriguez was incredibly professional, friendly, responsive and accommodating to our needs and wants. Troy was and still is resourceful during the final stages and now that we moved in when we have questions. We had a smooth closing and are very happy with the quality of our new home. We'd do it all over again!

  • review
    Edward S.
    Chapel Hill, NC
    Feb 25, 2014
    Saussy Burbank

    Saussy Burbank was a pleasure to work with. I am a second time home buyer and definitely had a much better experience than my first time. The staff professionally handled the completion of the project and closing process from start to finish.

  • review
    D.J.C.
    Mt. Pleasant, SC
    Feb 25, 2014
    Saussy Burbank

    We have a long way to go. They have just finished the sheet rock. But, so far, dealing with Saussy Burbank has been a great experience. We are looking forward to seeing the finished product.

  • review
    S.A.M.
    Apex, NC
    Jan 22, 2014
    Saussy Burbank

    I would highly recommend Saussy Burbank to anyone building a new home. They made the process of building our home exciting, pleasant and stress free! The manager of our custom build was not only professional, he was also "spot on" regarding every little detail. We really didn't even have to think about a thing because he was always one step ahead! The quality of materials and workmanship are second to none. Our new home is beautiful with all the finishing touches! We get so many compliments! S.A.M.

  • review
    J.J.J.
    Holly Springs, NC
    Dec 11, 2013
    Saussy Burbank

    I appreciate all the venders. The are all very kind and work well! But the one that have stood out the most is Angelica Lynch. She has been wonderful ! Very kind, fast and helpful all the time!!!!

  • review
    J.K.R.
    Holly Springs, NC
    Dec 02, 2013
    Saussy Burbank

    Over all happy with my new home. There are a some quirks that I brought up to the warranty manager, minor stuff that would make the client happy. His response was less than helpful.

  • comment
    Area Of Satisfaction
    Chapel Hill, NC
    Nov 21, 2013

    From start to finish, my husband and I were so pleased with everyone we came in contact with. Chris Stalling always addressed our concerns immediately and would follow up with messages we left for him within a very short amount of time. Leon and Chris let us know every step that was to follow in the process of building our home. Everything went as smooth as silk including the closing!! It has been a real pleasure working with all the staff. Our home is beautiful and we are glad that Saussy Burbank was our builder.

  • comment
    Area Of Satisfaction
    Chapel Hill, NC
    Nov 20, 2013

    We enjoyed our initial visit with Chris Stallings in the sales office. We felt right at home from our very first conversation. This was our first home purchase, and we felt we nearly got 100% of everything we had in mind in a home. I really appreciated the fact that Chris let the homes we viewed speak for themselves, he didn't try and sway us into one over another.

  • review
    Susan F.
    Fort Mill, SC
    Nov 13, 2013
    Saussy Burbank

    Ken Matthew and Rob Rodreguez were fantastic to work with. I loved being able to go to the Saussy Burbank design center and pick out my items. It made it much easier being able to see & touch the products and the designer there was great to work with as well. Thank you all for a beautiful home and great experience!!!!

  • review
    P.I.A.
    Fort Mill, SC
    Oct 03, 2013
    Saussy Burbank

    The construction foreman was knowledgeable and bent over backwards to make the construction phase a pleasant experience. The salesperson was very diligent and made sure everything went through smoothly. He made sure we were taken care of on our side as well. The craftsmanship was above our expectation.

  • review
    G.A.K.
    Mooresville, NC
    Sep 27, 2013
    Saussy Burbank

    Saussy Burbank have fine quality homes that are great value for the price. We had been looking for a house for two and a half years and Saussy Burbank's home just stood out to us. The quality of our home is great. We can surely say we Love our house and our neighborhood.

  • review
    Amanda G.
    Summerville, SC
    Sep 17, 2013
    Saussy Burbank

    Saussy Burbank and Glen made buying a home from 700 miles away so easy and nice. Great communication and knowledge throughout the process. They were always availble to answer any questions and kept us upated as things were being completed (including pictures)!!!

  • review
    Edward M.
    Charlotte, NC
    Sep 17, 2013
    Saussy Burbank

    Our overall experience with Saussy Burbank was excellent. Jeff Cornatzer and Kim Claxton were great to work with. We are very pleased with the craftsmanship of our home.

More Reviews & Comments

Affiliations

  • GuildQuality
  • 2-10 Home Buyers Warranty
  • Charleston Trident Home Builders Association
  • ENERGY STAR
  • Environments For Living
  • Green Home Builders of the Triangle
  • Home Builders Association of Charlotte
  • Home Builders Association of Durham, Orange & Chatham Counties
  • Home Builders Association of Raleigh-Wake County
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2011, 2012, 2013

Types of Work

  • New home (353)
  • Custom home (212)
  • Home for sale (208)

Recent Activity

  • 4/16/14 Saussy Burbank received feedback from 2 customers.
  • 4/02/14 Saussy Burbank received feedback from a customer in Chapel Hill, NC.
  • 3/29/14 Saussy Burbank received feedback from a customer in Fort Mill, SC.
  • 3/26/14 Saussy Burbank received feedback from 2 customers.
  • 3/26/14 Saussy Burbank received feedback from a customer in Fort Mill, SC.

More about Saussy Burbank

As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Mooresville, NC; Fort Mill, SC; Chapel Hill, NC; Summerville, SC; Charlotte, NC; Davidson, NC; Holly Springs, NC; Mt. Pleasant, SC; Pittsboro, NC; and 26 other cities in North Carolina and South Carolina..

In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,098 out of 3,412 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2014.

Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.

If you have had work done by Saussy Burbank since March of 2007 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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