Saussy Burbank is nationally recognized for building homes with Distinctive Architectural details and innovative floorplans. The Company builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point. (more)
I appreciate all the venders. The are all very kind and work well! But the one that have stood out the most is Angelica Lynch. She has been wonderful ! Very kind, fast and helpful all the time!!!!
Over all happy with my new home. There are a some quirks that I brought up to the warranty manager, minor stuff that would make the client happy. His response was less than helpful.
From start to finish, my husband and I were so pleased with everyone we came in contact with. Chris Stalling always addressed our concerns immediately and would follow up with messages we left for him within a very short amount of time. Leon and Chris let us know every step that was to follow in the process of building our home. Everything went as smooth as silk including the closing!! It has been a real pleasure working with all the staff. Our home is beautiful and we are glad that Saussy Burbank was our builder.
We enjoyed our initial visit with Chris Stallings in the sales office. We felt right at home from our very first conversation. This was our first home purchase, and we felt we nearly got 100% of everything we had in mind in a home. I really appreciated the fact that Chris let the homes we viewed speak for themselves, he didn't try and sway us into one over another.
Ken Matthew and Rob Rodreguez were fantastic to work with. I loved being able to go to the Saussy Burbank design center and pick out my items. It made it much easier being able to see & touch the products and the designer there was great to work with as well. Thank you all for a beautiful home and great experience!!!!
The construction foreman was knowledgeable and bent over backwards to make the construction phase a pleasant experience. The salesperson was very diligent and made sure everything went through smoothly. He made sure we were taken care of on our side as well. The craftsmanship was above our expectation.
Saussy Burbank have fine quality homes that are great value for the price. We had been looking for a house for two and a half years and Saussy Burbank's home just stood out to us. The quality of our home is great. We can surely say we Love our house and our neighborhood.
Our overall experience with Saussy Burbank was excellent. Jeff Cornatzer and Kim Claxton were great to work with. We are very pleased with the craftsmanship of our home.
Saussy Burbank and Glen made buying a home from 700 miles away so easy and nice. Great communication and knowledge throughout the process. They were always availble to answer any questions and kept us upated as things were being completed (including pictures)!!!
Our experience with the entire staff at Saussy Burbank, Molly, Pam, Karen and Ellen just to name a few was a pleasurable experience. In the end, everything turned out to be better than we expected. We thank everyone for building our dream home.
We are very satisfied with the customer service in both the building and warranty phases. We are very satisfied with the overall design and quality.
Ken Matthews was extremely helpful, timely, and communicated with us very well.Rob Rodriguez was good to work with and addressed issues to deliver a quality product.Carson Kimble addressed our warranty issues immediately, was very knowledgeable and did quality work. He was very considerate and easy to work with.
Water issues surrounding home from lack of gutters and close proximetry to neighbor. I was advised to get more pine straw by Saussy Burbank representative. This did not and has not helped. My backyard smells like sewage.
Saussy Burbank builds solid, beautiful, energy efficient homes at very reasonable prices. The staff is attentive and helpful through every step of the building process. I believe that once you purchase a Saussy Burbank home you would never use a different builder. They stand solidly and proudly behind their work and I like that. I'm a Saussy fan for life.
We have bought and sold more than two dozen homes in the past twenty five years. By far this was our easiest and most professional real estate transaction to date. The quality of the homes and the quality of the people of Saussy Burbank are exceptional.
I bought my home from a distance. They were very attentive with my needs, and I was very satisfied with my experienced. The sales team was kind and helpful.
Saussy Burbank is a top notch company that produces a quality product for tremendous market value. We love our home and the neighborhood. We had a great experience. We are recommending all of our friends and colleagues to Saussy Burbank.
Saussy Burbank went above and beyond. They communicated effectively throughout the entire process which gave us peace of mind. They answered all of our questions in a timely manner. Further, they listened to our concerns and made changes to accommodate our wants. We love our home and Saussy Burbank.
Given our unique situation involving a cross country relocation and our inability to be present during the entire sales process, our experience has been tremendous! The SB team has been great to work with every step of the way. Would recommend them, their customer service and products to anyone!Sincerely,Jim & Erin Robertson
Amazing home, super smooth experience. I would highly recommend working with Saussy Burbank if you're planning to build a new home. It was our first and if we ever build another home, we'd like to do so with Saussy Burbank again. One of the most attractive reasons for working with Saussy Burbank is with each new community, they are trying something new. Not the same old cookie cutter house, very unique and the craftsmanship is fantastic. Thanks Saussy Burbank!
As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Mooresville, NC; Fort Mill, SC; Chapel Hill, NC; Summerville, SC; Charlotte, NC; Davidson, NC; Holly Springs, NC; Pittsboro, NC; Mt. Pleasant, SC; and 26 other cities in North Carolina and South Carolina..
In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,024 out of 3,299 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2013.
Saussy Burbank is a candidate for a 2014 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Saussy Burbank must survey all of their customers.
If you are a recent customer of Saussy Burbank and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Saussy Burbank's application.