Saussy Burbank is nationally recognized for building homes with Distinctive Architectural details and innovative floorplans. The Company builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.
Overall we have been satisfied, but not thrilled, with our Saussy Burbank home. Overall quality of the house and construction materials is great but then they go extremely cheap in other areas. The physical construction of the house is great, appliances are great, floors and counters are up to snuff but then for some reason they use the cheapest thermostats available which break almost as soon as you touch them. Communication is another area that was very lacking. Field manager, Kelly Moore, was very difficult to get ahold of and email communication was poor. While we would not discourage others from building with Saussy Burbank, if we had it to do all over again, knowing what we know now, we would probably go with a different builder.
We have built 8 new homes from either the ground up or just in the framing stages. We are down sizing from a home in I'On that had a lot of detailed trim work, so we are very particular. This is the first time we went with a "big" builder and we were not sure if we would be satisfied. As it turned out, this has been the best building experience we have had. Everyone I dealt with was very professional and seamed to be more concerned with our satisfaction than turning a profit. Justin was excellent. He went above and beyond for us. We would definitely recommend Saussy Burbank.
We have been happy with everything dealing with Saussy Burbank, from the sale to the building process to the finishing and with the warranty work. Everything has been extremely delightful. We have not had any issues. They are always there to support us and their reputation shows that they have a quality product.
As this was our 4th new home build and 12th home overall, we were not new to the process or experience. That stated, the experience with Saussy Burbank was by far the best and the quality of workmanship likewise stands above others. The Project Manager, Ellen Shore and Commercial Contact, Pam Cook, were simply outstanding. If we had to build again, and I hope not as we love our home, I would give serious consideration to a build with Saussy.
This is a quality company that builds a very nice home, adhering to schedule and high standards. All staff communicate effectively through the construction, close and delivery, and warranty processes. I couldn't be happier with the final product and highly recommend Saussy Burbank to anyone looking to build a new home in Chapel Hill.
fine if you want to refer me as a positive reference only things were the landscaping and lack of gutters. the house we bought was inexpensive, i understand trying to cut corners, should have gutters, more than happy to pay
Saussy Burbank builds a wonderful quality home, which we are delighted with. Their team is truly professional and great to work with. B.F.C.
We always said we could never build a house as we are both middle children always trying to keep everybody happy, but we did and it went well and we love the house and community.
My experience with Saussy Burbank has been awesome. Chris, Michelle, Deandra, and Paul, along with the rest of the sales team, have been very responsive in addressing my concerns. They have kept me updated on the progress of my home. Overall, a very thorough job and a very satisfied customer thus far.
Saussy Burbank takes customer service and customer focus very seriously. They build a quality product at a fair price. Working with the Saussy Burbank staff was a pleasure. The building process went very well considering that we were able to build the home of our dreams from almost 700 miles away from the construction site. We would definitely recommend Saussy Burbank not only to a friend, but to a relative who is interested in purchasing a quality home from an honest and reliable builder. The leadership at Saussy Burbank is committed to ensuring that their homeowners are satisfied customers.
Kim, Jason and Karen are fantastic to work with. You must project manage once construction begins because the subcontractors mKe lots of mistakes. Karen, Jason and Kim help to quickly have items corrected when made aware. Once you start working through warranty issues, you need to be very careful because this is the side of the new home buying experience that has been almost unbearable. This is my second Saussy house, and the after sale issues on the 2nd home have been truly upsetting. Still awaiting resolution, so my opinion is tainted right now waiting for them to do the right and fair thing.
From the start of the sales experience, working with the consummate professional Pam Cook, to the final walk through with the construction team, we could not have been more pleased with our choice to select Saussy Burbank to build our new home. After owning a Saussy Burbank home in the same community we wanted to upgrade to a larger home, and we had to look no further than our own neighborhood. The quality of our previous home and the unique character of the community sold us on staying in Davidson Pointe. Saussy was accommodating in our selection of finishes and appointments as well as modest revisions to the placement of windows, deck, etc. We feel that we got a custom home without the cost and hassle of building from scratch—hiring an architect, contractor, etc. Saussy Burbank was thorough in completing the home to our liking as well as attentive to fixing any minor issues after we moved in. If we ever move again, we would build with Saussy Burbank.
Overall, my experience was great. I found them very responsive. They listened to my issues and modified things as much as they could to make me happy. It looks good.
We have found Saussy Burbank to be a quality builder that is responsive and concerned about our tastes and needs in building a new home. Joe helped us design the right house for the somewhat difficult lot we chose. Donna worked diligently to provide us with some great design choices to match our life style. Kelly has been attentive to our questions. This experience thus far has been professional yet easy and fun. We found out that they remember their projects by the lot number. We have had a lot of fun being Mr. & Mrs. 257. QRZ
Our experience has been great! Sassy Burbank has been responsive to our concerns and Thomasena Washington has been unfailingly friendly and helpful. We are looking forward to joining the Riverwalk community this summer.
We fell in love with the Cottage Homes idea, the colorful houses with a theme. The different layouts were all very well planned ad the finishes used inside were current and updated to todays design trends. We were impressed with the professionalism of all involved in the process. Ken Matthews was very helpful, knowledgeable and friendly. Rob Rodriguez was incredibly professional, friendly, responsive and accommodating to our needs and wants. Troy was and still is resourceful during the final stages and now that we moved in when we have questions. We had a smooth closing and are very happy with the quality of our new home. We'd do it all over again!
Saussy Burbank was a pleasure to work with. I am a second time home buyer and definitely had a much better experience than my first time. The staff professionally handled the completion of the project and closing process from start to finish.
We have a long way to go. They have just finished the sheet rock. But, so far, dealing with Saussy Burbank has been a great experience. We are looking forward to seeing the finished product.
I would highly recommend Saussy Burbank to anyone building a new home. They made the process of building our home exciting, pleasant and stress free! The manager of our custom build was not only professional, he was also "spot on" regarding every little detail. We really didn't even have to think about a thing because he was always one step ahead! The quality of materials and workmanship are second to none. Our new home is beautiful with all the finishing touches! We get so many compliments! S.A.M.
I appreciate all the venders. The are all very kind and work well! But the one that have stood out the most is Angelica Lynch. She has been wonderful ! Very kind, fast and helpful all the time!!!!
As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Chapel Hill, NC; Fort Mill, SC; Mooresville, NC; Charlotte, NC; Summerville, SC; Mt. Pleasant, SC; Davidson, NC; Holly Springs, NC; Pittsboro, NC; and 26 other cities in South Carolina and North Carolina..
In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,146 out of 3,545 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2014.
Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.