Saussy Burbank is nationally recognized for building homes with Distinctive Architectural details and innovative floorplans. The Company builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point. (more)
My experience with Saussy Burbank has been awesome. Chris, Michelle, Deandra, and Paul, along with the rest of the sales team, have been very responsive in addressing my concerns. They have kept me updated on the progress of my home. Overall, a very thorough job and a very satisfied customer thus far.
Saussy Burbank takes customer service and customer focus very seriously. They build a quality product at a fair price. Working with the Saussy Burbank staff was a pleasure. The building process went very well considering that we were able to build the home of our dreams from almost 700 miles away from the construction site. We would definitely recommend Saussy Burbank not only to a friend, but to a relative who is interested in purchasing a quality home from an honest and reliable builder. The leadership at Saussy Burbank is committed to ensuring that their homeowners are satisfied customers.
Kim, Jason and Karen are fantastic to work with. You must project manage once construction begins because the subcontractors mKe lots of mistakes. Karen, Jason and Kim help to quickly have items corrected when made aware. Once you start working through warranty issues, you need to be very careful because this is the side of the new home buying experience that has been almost unbearable. This is my second Saussy house, and the after sale issues on the 2nd home have been truly upsetting. Still awaiting resolution, so my opinion is tainted right now waiting for them to do the right and fair thing.
From the start of the sales experience, working with the consummate professional Pam Cook, to the final walk through with the construction team, we could not have been more pleased with our choice to select Saussy Burbank to build our new home. After owning a Saussy Burbank home in the same community we wanted to upgrade to a larger home, and we had to look no further than our own neighborhood. The quality of our previous home and the unique character of the community sold us on staying in Davidson Pointe. Saussy was accommodating in our selection of finishes and appointments as well as modest revisions to the placement of windows, deck, etc. We feel that we got a custom home without the cost and hassle of building from scratch—hiring an architect, contractor, etc. Saussy Burbank was thorough in completing the home to our liking as well as attentive to fixing any minor issues after we moved in. If we ever move again, we would build with Saussy Burbank.
Overall, my experience was great. I found them very responsive. They listened to my issues and modified things as much as they could to make me happy. It looks good.
We have found Saussy Burbank to be a quality builder that is responsive and concerned about our tastes and needs in building a new home. Joe helped us design the right house for the somewhat difficult lot we chose. Donna worked diligently to provide us with some great design choices to match our life style. Kelly has been attentive to our questions. This experience thus far has been professional yet easy and fun. We found out that they remember their projects by the lot number. We have had a lot of fun being Mr. & Mrs. 257. QRZ
Our experience has been great! Sassy Burbank has been responsive to our concerns and Thomasena Washington has been unfailingly friendly and helpful. We are looking forward to joining the Riverwalk community this summer.
We fell in love with the Cottage Homes idea, the colorful houses with a theme. The different layouts were all very well planned ad the finishes used inside were current and updated to todays design trends. We were impressed with the professionalism of all involved in the process. Ken Matthews was very helpful, knowledgeable and friendly. Rob Rodriguez was incredibly professional, friendly, responsive and accommodating to our needs and wants. Troy was and still is resourceful during the final stages and now that we moved in when we have questions. We had a smooth closing and are very happy with the quality of our new home. We'd do it all over again!
Saussy Burbank was a pleasure to work with. I am a second time home buyer and definitely had a much better experience than my first time. The staff professionally handled the completion of the project and closing process from start to finish.
We have a long way to go. They have just finished the sheet rock. But, so far, dealing with Saussy Burbank has been a great experience. We are looking forward to seeing the finished product.
I would highly recommend Saussy Burbank to anyone building a new home. They made the process of building our home exciting, pleasant and stress free! The manager of our custom build was not only professional, he was also "spot on" regarding every little detail. We really didn't even have to think about a thing because he was always one step ahead! The quality of materials and workmanship are second to none. Our new home is beautiful with all the finishing touches! We get so many compliments! S.A.M.
I appreciate all the venders. The are all very kind and work well! But the one that have stood out the most is Angelica Lynch. She has been wonderful ! Very kind, fast and helpful all the time!!!!
Over all happy with my new home. There are a some quirks that I brought up to the warranty manager, minor stuff that would make the client happy. His response was less than helpful.
From start to finish, my husband and I were so pleased with everyone we came in contact with. Chris Stalling always addressed our concerns immediately and would follow up with messages we left for him within a very short amount of time. Leon and Chris let us know every step that was to follow in the process of building our home. Everything went as smooth as silk including the closing!! It has been a real pleasure working with all the staff. Our home is beautiful and we are glad that Saussy Burbank was our builder.
We enjoyed our initial visit with Chris Stallings in the sales office. We felt right at home from our very first conversation. This was our first home purchase, and we felt we nearly got 100% of everything we had in mind in a home. I really appreciated the fact that Chris let the homes we viewed speak for themselves, he didn't try and sway us into one over another.
Ken Matthew and Rob Rodreguez were fantastic to work with. I loved being able to go to the Saussy Burbank design center and pick out my items. It made it much easier being able to see & touch the products and the designer there was great to work with as well. Thank you all for a beautiful home and great experience!!!!
The construction foreman was knowledgeable and bent over backwards to make the construction phase a pleasant experience. The salesperson was very diligent and made sure everything went through smoothly. He made sure we were taken care of on our side as well. The craftsmanship was above our expectation.
Saussy Burbank have fine quality homes that are great value for the price. We had been looking for a house for two and a half years and Saussy Burbank's home just stood out to us. The quality of our home is great. We can surely say we Love our house and our neighborhood.
Saussy Burbank and Glen made buying a home from 700 miles away so easy and nice. Great communication and knowledge throughout the process. They were always availble to answer any questions and kept us upated as things were being completed (including pictures)!!!
Our overall experience with Saussy Burbank was excellent. Jeff Cornatzer and Kim Claxton were great to work with. We are very pleased with the craftsmanship of our home.
As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Mooresville, NC; Fort Mill, SC; Chapel Hill, NC; Summerville, SC; Charlotte, NC; Davidson, NC; Holly Springs, NC; Mt. Pleasant, SC; Pittsboro, NC; and 26 other cities in North Carolina and South Carolina..
In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,098 out of 3,412 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2014.
Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.