Roberts Construction Group, Inc.
1319 Emerson StreetEvanston, IL 60201(847) 491-6195

IMAGINE - DESIGN - BUILD - ENJOY (more)


Customer Feedback Summary

Of 130 customers surveyed, 104 responded (80%)
Likely to Recommend
100%
Professional & Organized
100%
Original Design
100%
Construction Quality
99%
Trust
100%
Schedule
99%
Clean & Safe
98%
Employees & Subcontractors
100%
Expertise
100%
Problem Resolution
100%
Communication
98%
Punchlist
100%
Budget
96%
Concern For Needs
93%
Sales Attentiveness
93%
Sales Knowledge
100%
Salesperson Accessibility
100%

Map of Recent Work

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Reviews & Comments

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  • comment
    Area Of Satisfaction
    Evanston, IL
    Feb 04, 2014

    The outcome is fabulous. Also, since we were living here during much of the reno, it was important that all Dave's staff were friendly and easy to have around. They were great. In fact, we miss having them around!

  • comment
    Lead Source
    Evanston, IL
    Feb 04, 2014

    We have been satisfied customers for many years.

  • comment
    Remodeling Concerns
    Evanston, IL
    Feb 04, 2014

    Primarily timing. We were downsizing and needed to get in asap, yet we wanted to make the house our home -- all while living on site.

  • comment
    Design Working
    Evanston, IL
    Feb 04, 2014

    Perfectly. Dave made many design suggestions that add to the houses' character and charm.

  • review
    Reitz P.
    Evanston, IL
    Feb 04, 2014
    Roberts Construction Group, Inc.

    As return clients, we can't recommend Roberts enough. Wonderful end result and the process was relatively painless. High quality work supported by professional, supportive management.

  • comment
    Recognize Excellence
    Evanston, IL
    Dec 06, 2013

    Irv Turner was terrific at responding to any concerns we had, as well as stopping in and checking on the progress of the work -- we knew he was always on top of what was going on.

  • comment
    Remodeling Concerns
    Evanston, IL
    Dec 06, 2013

    We were concerned about budget, but also having a coherent style at the end -- we were looking for someone to guide us through the process, and Roberts absolutely did that.

  • review
    K.T.P.
    Evanston, IL
    Dec 06, 2013
    Roberts Construction Group, Inc.

    Roberts Construction Group was professional from beginning to end. They were able to work with us to find the right balance between our budget constraints and the long-term quality we were looking for.

  • review
    K.T.P.
    Evanston, IL
    Oct 31, 2013
    Roberts Construction Group, Inc.

    Working with Roberts Construction Group was a pleasure. We wanted to partner with a firm that would guide us through the entire process, from design selection through construction, and Roberts provided us with exactly that guidance and reassurance.

  • comment
    Area Of Satisfaction
    Winnetka, IL
    Oct 17, 2013

    reliable workmanship

  • comment
    Area Of Satisfaction
    Wilmette, IL
    Oct 17, 2013

    We are pleased with the overall appearance of our home. Dave Roberts seemed to be just as invested in the outcome as we were.

  • review
    C.D.M.
    Wilmette, IL
    Oct 17, 2013
    Roberts Construction Group, Inc.

    Dave Roberts helped us transform underutilized areas of our home into functional spaces and overhaul the entire look of our home with a completely new facade. Dave was patient and creative every step of the way. Once the work was underway, he addressed issues in real time with ready solutions. Our end result has exceeded our expectations and reinvigorated our love of our home.

  • comment
    Recognize Excellence
    Evanston, IL
    Nov 14, 2012

    Irv Turner a delight to work with and actually organized a ceremony for the sorority girls to place a time capsule and to dedicate our bronze sidewalk medallionDave Roberts and Irv worked closely with NU in a partnership to smooth the way for this and future projects

  • comment
    Area Of Satisfaction
    Evanston, IL
    Nov 14, 2012

    right on budget

  • comment
    Professional & Organized
    Evanston, IL
    Oct 13, 2012

    Roberts is very professional, and I really see that is a strength.

  • comment
    Schedule
    Evanston, IL
    Oct 13, 2012

    Meeting the schedule date has very important and Roberts completed the project early! Nice job !

  • comment
    Recognize Excellence
    Evanston, IL
    Oct 13, 2012

    Working with Pete and Irving and the rest of the construction crew has great, not only were they accommodating but I personally learned a lot and I thank them all for that experience!! Pete and Jessy's cabinet installation and trim work is fantastic!

  • comment
    Area Of Satisfaction
    Evanston, IL
    Oct 13, 2012

    The design is great, it flows well and workers great for our family. The quality of the work is great and any issues after the completion have been addressed and resolved with out any hesitation!

  • comment
    Remodeling Concerns
    Evanston, IL
    Oct 13, 2012

    We knew exactly what we wanted and Roberts worked very well to achieve those goals.

  • comment
    Design Working
    Evanston, IL
    Oct 13, 2012

    The design and functionality it working out very nicely and fits are family needs very day!

More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodelers Advantage
  • Remodeling's Big50
  • daily5Remodel

Affiliations

  • GuildQuality
  • American Institute of Architects
  • Better Business Bureau
  • EPA Lead-Safe Certified Firm
  • NARI Certified Remodeler
  • NARI Chicagoland Chapter
  • National Association of the Remodeling Industry (NARI)
  • U.S. Green Building Council
GuildQuality Member
Guildmember
Since 2009
GuildQuality Master Award Winner
Guildmaster Award Winner
2010, 2011, 2013

Q&A with Roberts Construction Group, Inc.

Answer Feb 18, 2014

Dear John

We've encountered lots of ice damming in the the Chicago area.   I agree with you, don't go on the roof now, it's too dangerous.  Attic/roof ventilation and insulation are key factors in the creation of ice dams.  If you're experiencing active leaking into your home now I'd consider using a snow rake w extension pole( while standing on the ground) to pull the snow off the leaking ice dam area.   This might slow down the leaking by exposing the snow/ice melt area and decreasign the amount of snow melt contributing to the ice build up.   

When spring comes, and it will!  Consider installing a quality gutter/downspout snow/ice melt system in the problem areas.  We've used the engineered systems made by WarmlyYour's http://www.warmlyyours.com/en-US/snow-melting/roof-deicing to solve ice dam problems for many of our clients.  See the attached photo of a client's home in Wilmette, Illinois 60091 with a snow melt system actively working.

Once again- stay off the roof ! 

Best wishes

David Roberts 

Roberts Construction Group

Types of Work

  • Design build remodel (108)
  • Bathroom remodel (64)
  • Kitchen remodel (56)
  • Addition (51)
  • Historic restoration (33)
  • +17 More

Recent Activity

  • 2/20/14 Roberts Construction Group, Inc. received feedback from a customer in winnetka, IL.
  • 2/04/14 Roberts Construction Group, Inc. received feedback from a customer in Evanston, IL.
  • 12/06/13 Roberts Construction Group, Inc. received feedback from a customer in Evanston, IL.
  • 10/31/13 Roberts Construction Group, Inc. received feedback from a customer in Evanston, IL.

More about Roberts Construction Group, Inc.

As a GuildQuality Guildmember, Roberts Construction Group, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Roberts Construction Group, Inc. in Evanston, IL; Wilmette, IL; Winnetka, IL; Glenview, IL; Northfield, IL; Bannockburn, IL; Skokie, IL; Highland Park, IL; Lake Forest, IL; and Chicago, IL..

In this report, Roberts Construction Group, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in October 2009. In that time, 104 out of 130 customers (80%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2014.

Roberts Construction Group, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Roberts Construction Group, Inc. customer, and if Roberts Construction Group, Inc. completed work for you after October of 2009 but you haven't yet received a survey, please let us know.

If you have had work done by Roberts Construction Group, Inc. since October of 2009 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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