The first two projects went well. With the last project, I was very confused.
Power Home Remodeling was professional and on time.
Excellent workmanship, great communication, dependable and a great product.
The initial scheduler that came to our door was great (Trevor was a delight to talk to). Andy, who came to talk to us about the company and their works was excellent as well; we opted to schedule to get our gutters and doors fixed through them. Cool! Great.
Something to note, I rent from my mother, and the work was being done on the place I reside in presently.
Roll onto the first install date. We have a crew of four men, most of which cannot speak fluent English (as far as I could tell; given that the main guy I was speaking to refused to speak to my mother on the phone because he was still learning, I think it speaks for itself), and presumably the best of them at English started getting short with me because I couldn't understand what he was asking me. Couple that with the constant ringing of my doorbell (it was 8AM, one of my housemates was still sleeping, and I would have typically been asleep as well since I work overnight), I was annoyed and stressed to the highest degree.
This had put a poor taste in mine and my mother's mouths about this company, and I was starting to reconsider the door project.
However, thankfully, the door project went miles easier. The pair of gentlemen that stopped by asked to see where the doors that needed replacing were, re-measured to ensure all the numbers were correct, and then went to work. The only mishap from them was the dismantling of our doorbell (unsure why this was done) and our storm doors being removed AND left behind-- I had been told they'd be removed and disposed of, which we were fine with. Otherwise, fantastic work from them. :) (The doorbell isn't a large issue, since we were planning to discontinue the service rendered from it anyways, but it feels worth noting.)
Overall, Power Home Remodeling was... Alright to work with. I'm not over the moon about the personnel, but the work was well-done, and we're at least very happy with the products and end results. I'd hesitantly recommend them with some mild caution. This was the third time they'd stopped by to speak with us, but the first time we've contracted anything from them-- I can say that the products do seem to hold up to what they show and tell you about. Hopefully this review is of some assistance to anyone doing investigations about more recent work.
(Referring to the original review text: Photos of doorframe were taken, but I am not posting them. I spoke with my mother about the doorframe, and it was left that way due to the eventual removal of the wood-- Therefore, not necessarily a slight against PHR, but against my parent. Thanks mom! /s)
Yes I would certainly commend my family and friends.
Everyone from the home show reps, the salesman that came to the house, the installers and quality assurance person were very nice, friendly and knowledgeable. I didn't plan on getting windows even though mine were 45 years old. The salesman took pictures of the outside showing where water could infiltrate. He also brought a window sample and did a demonstration to show how much heat escapes depending on what level window I would buy. He spent a lot of time explaining things to me but never put any pressure on me to buy that day.
We love our new door. The installation crew was professional, prompt, and left the job site very clean. We are highly satisfied with POWER and their customer service.
They were courteous and very professional.
Excellent job
They are fantastic people to work with.
The contractors are very proficient and professional. The work was completed without any complications. The contractors were punctual and stuck to thier schedule. Power Home stoods by their commitments.
I would personally recommend this company to one of my friends.
We are very pleased with the quality & the way that it was installed. Also the employees were very professional and on time.
New roof one day complete remove & replaced High quality materials and workmanship.
They were reliable and flexible.
Power has been an amazing and seamless experience! Top notch customer service and product!
Power Home Remodeling did an exceptional job.
The installation team while installing the windows broke half of double hung window.
Nobody contacted me from the back office regarding the replacement.
Great job on the basic windows
As mentioned below, I wouldn't subject a friend to your high pressure sales techniques
Everyone, from start, to finish, was accommodating, and courteous!!
Very good job. But sales tactics are very questionable 🤔. Pressured to sign. Otherwise can't get discounts. No window of time to change your mind. If you call them the next day, even if you see them on.a Friday evening, they will tell you it's too later. Order is already being manufactured.
Impressive craftsmanship and thorough process.
Very professional, friendly, fast and timely
They are a great company provided exceptional work. Everyone we interacted with was courteous and informative.