Olson & Jones Construction, Inc.
PO Box 19563Portland, OR 97280(503) 244-7467

Thank you for considering Olson & Jones Construction, Inc. for your residential construction needs. We have been delighted to help people in the Portland metropolitan area with their home remodeling and custom new home construction since 1982. Our desire to serve and care for our clients drives us to consistently strive for improvement. We are honored to earn our clients' trust whether we are completing their home improvement needs or building their dream homes. (more)


Customer Feedback Summary

Of 145 customers surveyed, 100 responded (69%)
Likely to Recommend
97%
Billing/Status Of Budget
92%
Clean & Safe
98%
Communication
100%
Construction Quality
96%
Decision Making Time-Materials/Fixtures
100%
Employees Professionalism
98%
Expertise
100%
Overall Experience
92%
Overall Professionalism
94%
Problem Resolution
96%
Project Manager Professionalism
93%
Sales Attentiveness
88%
Sales Knowledge
92%
Schedule
100%
Site Protection/Respect
100%
Subcontractors Professionalism
98%
Trust
100%

Map of Recent Work

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Reviews & Comments

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  • review
    Dan D.
    PORTLAND, OR
    Sep 07, 2013
    Olson & Jones Construction, Inc.

    We are very pleased with our experience with Greg and Olson & Jones. I would highly recommend O&J for any residential remodel. The work is of the highest quality and attention to detail exceeds my expectations - which are very high. The old adage applies here - "you get what you pay for". The added cost of working with a quality contractor will pay enormous dividends both in quality and durability - the level of experience which is brought to an O&J project will exceed your expectations.

  • review
    C.T.J.
    portland, OR
    Nov 19, 2012
    Olson & Jones Construction, Inc.

    Our Project Manager was exceptional. We would work with him again in a heartbeat, as he was professional, attentive, and always followed through. He also consistently went above and beyond expectations for us. We very much appreciated his attention to detail and responsiveness. The care that was taken with the job site and protecting our home during the process was impressive. The work was outstanding and went beyond our expectations -- we receive compliments every time we have someone over about how nice our bathroom looks!

  • review
    Beth W.
    PORTLAND, OR
    Apr 25, 2012
    Olson & Jones Construction, Inc.

    We contracted with Olson & Jones to remodel our kitchen, guest bathroom and laundry room/workout room. The project turned out beautiful! They had great attention to detail, hired wonderful subcontractors, and had the project on schedule. We lived in the house during the remodel and the work areas were kept clean and debris was removed timely. If we had an issue, they worked to resolve them as quick as possible. We both work full-time and it is hard to be around to answer all the questions. It was great that we could email back and forth questions. We were extremely satisfied with the work that Olson & Jones did for us. We would definitely hire them again!- Beth and Steven Wachtman

  • comment
    Why Choose Us?
    Portland, OR
    Apr 25, 2012

    We felt that our concerns were adressed and the suggested solutions were what we were looking for.

  • review
    Nancy L.
    Portland, OR
    Feb 24, 2012
    Olson & Jones Construction, Inc.

    Olson & Jones Construction, Inc. is a very reputable company with professional service that delivers excellent, quality work and craftsmanship. I trust their work and would use them again in the future.

  • comment
    Area Of Satisfaction
    PORTLAND, OR
    Jan 17, 2012

    The scope of the work was spelled out and deadlines were met promptly. The jobsite was kept clean and the rest of my house protected from dust and debris. No matter if I was home or not, I knew that Frank would take care of whatever needed doing. We were very impressed with the efficiency, and quality of workmanship done by Olson & Jones.

  • comment
    Use Us Again
    PORTLAND, OR
    Jan 17, 2012

    Absolutely! They do everything right. They are courteous, prompt, do what they say they will, and the quality is top notch.

  • review
    Ian M.
    Portland, OR
    Sep 15, 2011
    Olson & Jones Construction, Inc.

    Olson & Jones Construction were professionals from the fairness of their estimate through project completion. The team was always courteous, sought the right solutions in various challenges, and maintained a clean work environment. Their pursuit of quality is apparent in their overall coordination and execution of a project, as well as the subcontractor’s they select. It has been a pleasure doing business with Olson & Jones Construction.

  • comment
    Recognize Excellence
    Portland, OR
    Sep 06, 2011

    For me, the whole organisation has been professional from start to finish. Frank Rossi has been an engaging partner as the PM. Very good.

  • comment
    Recognize Excellence
    PORTLAND, OR
    Sep 03, 2011

    Frank Rossi, who oversaw the work, was extremely helpful through the process (from inquiry to finish) and both of the gentlemen who did the work were courteous and worked very quickly. We budgeted 4 days for the project but they finished it in 1!

  • review
    Neil B.
    Portland, OR
    Jul 01, 2011
    Olson & Jones Construction, Inc.

    None - my only comment is that you may have asked for the survey a little early, however, the service from OJ has, to date, been first rate and highly professional.Speaking as a new arrival in the US from England, the whole arena of construction works differntly and is therefore very unfamiliar. In those circumstances it would be easy to feel exposed or nervous about such a large investment, however, the professionalism and rigour of OJ has actually reversed that - at this point I'm just looking forward to the end product, rather than worry about it ....

  • comment
    Area Of Satisfaction
    Portland, OR
    May 18, 2011

    The respect they showed to maintaining cleanliness and order on the project site and particularly in our house was really fantastic and much appreciated.

  • comment
    Area Of Satisfaction
    Portland, OR
    Apr 24, 2011

    Very satisfied with our knowledgeable, humble, professional GC, Frank Rossi and the general care, concern, and integrity of the company and its representatives. Particularly satisfied with their ability to stay on schedule and on budget.

  • comment
    Employees Professionalism
    Portland, OR
    Apr 24, 2011

    Always professional and courteous... Felt a genuine concern for my family and our specific situation. Felt that our concerns were there's as well.

  • comment
    Overall Professionalism
    Portland, OR
    Apr 24, 2011

    Cannot say enough about how impressed my husband and I were with the professionalism, courtesy, attention to detail and personalized service shown by our contractor, Frank Rossi. Would (and HAVE already) recommended him and the company over and over again.

  • review
    Lisa L.
    Portland, OR
    Apr 24, 2011
    Olson & Jones Construction, Inc.

    Cannot say enough about the professionalism and personal attention given to our project and our family by the O&J crew and our general contractor in particular, Frank Rossi. Our kitchen and bath renovation was finished almost as soon as it was started, on time (before baby arrived) and on budget. Any issues or concerns that came up during construction were promptly addressed to our satisfaction. We highly recommend the company and its representatives and will utilize their services again in the future... Especially with Frank at the helm. Thank you.

  • comment
    Use Us Again
    Portland, OR
    May 06, 2010

    Absolutely! I applaud their professional attitudes, their work ethic, their communication,their friendliness, and their skill. It was easy to have the workers around ,even during the holidays when things got stressful. They are the best company we have ever dealt with.

  • comment
    Area Of Satisfaction
    PORTLAND, OR
    Nov 18, 2009

    Overall, great job. With all the horror stories I hear about contractors, we were completely satisfied with the work, keeping to the schedule and budget

  • comment
    Area Of Satisfaction
    PORTLAND, OR
    Nov 13, 2009

    The workers are professional and courteous and keep the work area clean and safe.

  • comment
    Area Of Satisfaction
    Portland, OR
    Oct 19, 2009

    I think the overall quality of the work and honesty and integrity in the workers.

More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodeling's Big50

Affiliations

  • GuildQuality
  • 2006 CotY Award
  • 2008 Qualified Remodeler Top 500
  • Chrysalis Award
  • ENERGY STAR
  • National Association of the Remodeling Industry (NARI)
  • National Kitchen and Bath Association
GuildQuality Member
Guildmember
Since 2009
GuildQuality Master Award Winner
Guildmaster Award Winner
2012

Recent Activity

  • 2/03/14 Olson & Jones Construction, Inc. received feedback from a customer in PORTLAND, OR.
  • 9/07/13 Olson & Jones Construction, Inc. received feedback from a customer in PORTLAND, OR.
  • 8/24/13 Olson & Jones Construction, Inc. received feedback from a customer in PORTLAND, OR.
  • 6/23/13 Olson & Jones Construction, Inc. received feedback from a customer in portland, OR.
  • 5/31/13 Olson & Jones Construction, Inc. received feedback from a customer in portland, OR.

More about Olson & Jones Construction, Inc.

As a GuildQuality Guildmember, Olson & Jones Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Olson & Jones Construction, Inc. in Portland, OR; Lake Oswego, OR; Wilsonville, OR; West Linn, OR; Tualatin, OR; Sherwood, OR; Gresham, OR; Tigard, OR; Troutdale, OR; Milwaukie, OR; and 3 other cities in Oregon..

In this report, Olson & Jones Construction, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in April 2009. In that time, 100 out of 145 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2014.

Olson & Jones Construction, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Olson & Jones Construction, Inc. customer, and if Olson & Jones Construction, Inc. completed work for you after April of 2009 but you haven't yet received a survey, please let us know.

If you have had work done by Olson & Jones Construction, Inc. since April of 2009 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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