Thank you for considering Olson & Jones Construction, Inc. for your residential construction needs. We have been delighted to help people in the Portland metropolitan area with their home remodeling and custom new home construction since 1982. Our desire to serve and care for our clients drives us to consistently strive for improvement. We are honored to earn our clients' trust whether we are completing their home improvement needs or building their dream homes. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
We are very pleased with our experience with Greg and Olson & Jones. I would highly recommend O&J for any residential remodel. The work is of the highest quality and attention to detail exceeds my expectations - which are very high. The old adage applies here - "you get what you pay for". The added cost of working with a quality contractor will pay enormous dividends both in quality and durability - the level of experience which is brought to an O&J project will exceed your expectations.
Our Project Manager was exceptional. We would work with him again in a heartbeat, as he was professional, attentive, and always followed through. He also consistently went above and beyond expectations for us. We very much appreciated his attention to detail and responsiveness. The care that was taken with the job site and protecting our home during the process was impressive. The work was outstanding and went beyond our expectations -- we receive compliments every time we have someone over about how nice our bathroom looks!
We felt that our concerns were adressed and the suggested solutions were what we were looking for.
We contracted with Olson & Jones to remodel our kitchen, guest bathroom and laundry room/workout room. The project turned out beautiful! They had great attention to detail, hired wonderful subcontractors, and had the project on schedule. We lived in the house during the remodel and the work areas were kept clean and debris was removed timely. If we had an issue, they worked to resolve them as quick as possible. We both work full-time and it is hard to be around to answer all the questions. It was great that we could email back and forth questions. We were extremely satisfied with the work that Olson & Jones did for us. We would definitely hire them again!- Beth and Steven Wachtman
The scope of the work was spelled out and deadlines were met promptly. The jobsite was kept clean and the rest of my house protected from dust and debris. No matter if I was home or not, I knew that Frank would take care of whatever needed doing. We were very impressed with the efficiency, and quality of workmanship done by Olson & Jones.
Absolutely! They do everything right. They are courteous, prompt, do what they say they will, and the quality is top notch.
Olson & Jones Construction were professionals from the fairness of their estimate through project completion. The team was always courteous, sought the right solutions in various challenges, and maintained a clean work environment. Their pursuit of quality is apparent in their overall coordination and execution of a project, as well as the subcontractor’s they select. It has been a pleasure doing business with Olson & Jones Construction.
For me, the whole organisation has been professional from start to finish. Frank Rossi has been an engaging partner as the PM. Very good.
Frank Rossi, who oversaw the work, was extremely helpful through the process (from inquiry to finish) and both of the gentlemen who did the work were courteous and worked very quickly. We budgeted 4 days for the project but they finished it in 1!
As a GuildQuality Guildmember, Olson & Jones Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Olson & Jones Construction, Inc. in Portland, OR; Lake Oswego, OR; Wilsonville, OR; West Linn, OR; Tualatin, OR; Sherwood, OR; Gresham, OR; Tigard, OR; Troutdale, OR; Milwaukie, OR; and 3 other cities in Oregon.
In this report, Olson & Jones Construction, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in April 2009. In that time, 100 out of 145 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2014.
Olson & Jones Construction, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Olson & Jones Construction, Inc. customer, and if Olson & Jones Construction, Inc. completed work for you after April of 2009 but you haven't yet received a survey, please let us know.
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