NewBath/MaxHome
www.maxhomenow.com(800) 639-2284

NewBath and MaxHome are sister companies serving SE Louisiana and Houston, TX (more)


Customer Feedback Summary

Of 1,999 customers surveyed, 1,432 responded (72%)
Clean & Safe
96%
Construction Quality
92%
Installation Crew
97%
Installation Schedule
90%
Sales Knowledge
96%
Salesperson Professionalism
97%
Schedule
92%
Work Done Right
90%
Likely to Recommend
88%

Map of Recent Work

Reviews & Comments Reviews Only All Projects

Reviews & Comments

176 Reviews
131
17
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14
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  • comment
    Area Of Satisfaction
    New Orleans, LA
    Apr 09, 2014

    At the beginning of the process we talked about the product and installation. They did everything they promised to do to the letter.

  • review
    Diane A.
    New Orleans, LA
    Apr 09, 2014
    NewBath/MaxHome

    Everything was exceptional. If I had to do everything again I would. I absolutely love my bath and I look forward to getting into it every night.

  • comment
    Additional Comment
    COVINGTON, LA
    Apr 07, 2014

    If anybody asks me about it, I would recommend them to NewBath/MaxHome. I told a few people about what we had done and how they did it in one day with no mess. If anyone is interested, they said they would let me know. We have a lot of friends that go to Walmart, and I think their display there is fantastic. That's where we found out about NewBath/MaxHome.

  • comment
    Recognize Excellence
    COVINGTON, LA
    Apr 07, 2014

    I would like to recognize the installer Johnny. He was very good. The electrician was good too. Everything was very professionally done. I was very impressed.

  • comment
    Area Of Satisfaction
    COVINGTON, LA
    Apr 07, 2014

    I was most satisfied with the time it took to get the job done, how they did it in one day, and how professionally the work was done and explained.

  • comment
    Area Of Satisfaction
    New Orleans, LA
    Mar 28, 2014

    I like that the bath is maintenance free. It is very easy to maintain. The installer did a great job. I am very satisfied with NewBath/MaxHome.

  • review
    Vernon G.
    New Orleans, LA
    Mar 28, 2014
    NewBath/MaxHome

    NewBath/MaxHome offers an excellent product to their customers. They perform quality work. I am very satisfied with the installation. I would definitely recommend NewBath/MaxHome to others.

  • comment
    Quality Of Workmanship
    New Orleans, LA
    Mar 28, 2014

    The installer was very professional. He cleaned up well after himself. I love my new bathroom.

  • review
    Charles E.
    Harahan, LA
    Mar 20, 2014
    NewBath/MaxHome

    I think they have done a very good job. They are very knowledgable. They cleaned up well afterwards and left it better than new. I would recommend them to anyone.

  • comment
    Everybody Happy
    Harahan, LA
    Mar 20, 2014

    I am very satisfied with the safety of my new product and I feel it increased my home's value.

  • comment
    Additional Comment
    Houston, TX
    Mar 19, 2014

    I'm very happy. I'm glad I made the decision I did. The work went very well. The damage that happened to my wall is because my house is old. They had to take the frame off the door to get the tub in.

  • comment
    Recognize Excellence
    Houston, TX
    Mar 19, 2014

    I think the salesman was really good. He did a really great job on selling the product. I wanted the tub, but there were two other companies I could have gone with.

  • comment
    Work Done Right
    Houston, TX
    Mar 19, 2014

    I have no complaints. I think it's the greatest decision I've made in years.

  • comment
    Everybody Happy
    Houston, TX
    Mar 17, 2014

    All areas ! I have a special needs younger brother who I am the care giver to, and he resides with me. When Chris Knapp followed up with me after Josh's intial visit, Chris understood my concerns and was wonderful to stop by and look at he shower and make additonal recommendations based on the needs. Chris understood my concerns after I had mentioned to him where the initial leaks occurred. Chris was very throrough explaining the process and recommending correcting the leak and drain issue. After all, spending this amount of money this repair and process takes is a huge concern form most people. Chris also recommended a wonderful glass company for the sliding shower doors. Jeff and John were the installers and they were AMAZING! They were professional, prompt, courteous and they finished a very hard job in one day which really should have taken two days. Jeff was very professional and took the extra time to have the office send a photo of lighter color virgin acrylic stone pattern, when he could tell I was a bit stressed upon seeing the full sheets of the travertine virgin acrylic stone pattrn tile I ordered. The concern arose when I saw the full sheets of the travertine stone pattern, this looked much darker than the sample at time of my order. When Jeff had the lighter color stone pattern of the virgin acrylic emailed to his phone, it was clear that I had ordered the right color and was just surprised by the full sheets! Just the fact that he had the office send the photo over so I could put my mind at ease, speaks volumes for him as a professional and for New Bath/MaxHome as a company who values their customers and hires great people! As I stated before spending the amoutn money for this product is not something I took lightly; however due to the people I have had the oppourtunity to work with, this definitley makes me know I have spent my money wisely for a good product. Jeff, John, Chris and Josh were wonderful to work with and I want to make sure they know how grateful I am and how nice the shower turned out. I have received many compliments on the finished product.

  • comment
    Everybody Happy
    HOUSTON, TX
    Mar 05, 2014

    Very professional, answered questions in a manner that was easily understood.

  • comment
    Communication
    New Ulm, TX
    Mar 04, 2014

    I'm a happy, happy camper right now!

  • review
    Bill R.
    New Ulm, TX
    Mar 04, 2014
    NewBath/MaxHome

    Being in the service business all of my working like, everything they did from the service aspect from the sales to the installation to any questions I asked exceeded my expectations, which is a really hard compliment to get out of me. I really believe that service before, during, and after the sales is everything. Plus, the unit itself is good so far.

  • comment
    Everybody Happy
    New Ulm, TX
    Mar 04, 2014

    Being in the service industry for 40 years, their overall service and handling of me exceeded my expectations from start to finish.

  • review
    Daniel V.
    FRIENDSWOOD, TX
    Mar 01, 2014
    NewBath/MaxHome

    We were happy and satisfied with the installation in our bath. The NewBath/MaxHome tech was very professional. He was very helpful, and kept the area clean.

  • comment
    Everybody Happy
    FRIENDSWOOD, TX
    Mar 01, 2014

    I was most satisfied with their timeliness and speed.

More Reviews & Comments

Affiliations

  • GuildQuality
  • Better Business Bureau
  • Delta Faucet
  • EPA Lead-Safe Certified Firm
  • +3 More
  • Home & Garden Television
  • Inc. 5000
  • NAHB - Certified Aging In-Place Specialist
  • National Association of Home Builders (NAHB)
GuildQuality Member
Guildmember
Since 2011

Types of Work

  • Bathroom remodel (377)

Recent Activity

  • 4/12/14 NewBath/MaxHome received feedback from a customer in Hahnville, LA.
  • 4/09/14 NewBath/MaxHome received feedback from a customer in New Orleans, LA.
  • 4/07/14 NewBath/MaxHome received feedback from a customer in COVINGTON, LA.
  • 4/03/14 NewBath/MaxHome received feedback from a customer in COVINGTON, LA.
  • 4/02/14 NewBath/MaxHome received feedback from a customer in New Orleans, LA.

More about NewBath/MaxHome

As a GuildQuality Guildmember, NewBath/MaxHome relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of NewBath/MaxHome in Houston, TX; New Orleans, LA; Metairie, LA; Baton Rouge, LA; Houma, LA; Kenner, LA; Slidell, LA; Marrero, LA; Gretna, LA; Covington, LA; and 222 other cities in Louisiana, Texas and Mississippi..

In this report, NewBath/MaxHome has published a summary of the customer feedback they've received since they joined GuildQuality in August 2011. In that time, 1,432 out of 1,999 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.