The McClurg team has a long-standing reputation in Central New York for offering well-conceived, knowledgeable solutions that meet their clients' remodeling and construction needs. The company, which was started by Scott McClurg in 1978, undertakes about 200 remodeling projects a year. These projects are of all sizes and include kitchens and bathrooms, exterior living spaces, basement conversions, large-scale renovations - both inside and out -and additions. The company also handles commercial remodeling and renovations, builds two or three custom homes each year, and has a successful Home Repair division for smaller projects. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Design build remodel (92)
Bathroom remodel (78)
Kitchen remodel (70)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
McClurg's work is top quality and their people are professional and trustworthy. This is the second project that we have used them for and their performance has remained consistent throughout. Mark Waite, the project manager, explained everything thoroughly before the project began, presented a detailed contract, and was available to us throughout the project. The people who came into our home to do the work were professional and courteous. They arrived when they said they would arrive and left when they said they would be leaving. The project was finished on schedule with no problems or unexpected expenses. We are completely satisfied with their work and would use them again with confidence.
I was dreading having my bathroom remodeled. One reason is because I have only one bathroom and another is the age of the house. I picked McClurg because I heard they did quality work, I wanted the bathroom done right and I wanted the project finished in a timely manner. My experience with McClurg was wonderful. Every step was explained to me in detail. They presented me with a great design. I was also told there may be some work beyond the scope of the project. The construction went smoothly. I was always comfortable during the construction. There was extra work performed. It needed to be done because of the age of the house and I am glad it was done. I now have all new plumbing in the house.McClurg met all my expectations. My old bathroom felt cramped. The new arrangement makes the room seem spacious.
I like all of the services that they provide. They have always been fair, open, and honest with us. They have totally explained their billing process, what they charge and why they charge it. They have good transparency. Another area in which they are outstanding, is that if they make a mistake they fix it, and then make things better at no expense to their customer. Their guarantee of their work and the product is superlative. They have never blinked on that. Again, I emphasize that mistakes are rare, but they always make things better, even if they just perceive that they made a mistake. A customer has a tremendous amount of confidence in them.
I am very happy with my experience with McClurg Remodeling & Construction. Everyone at McClurg Remodeling & Construction was extremely nice. My carpenter was sweetheart. I love my new bathroom. Everyone tells me it looks gorgeous and has improved my home. I highly recommend McClurg Remodeling & Construction to others.
As a GuildQuality Guildmember, McClurg Remodeling & Construction relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of McClurg Remodeling & Construction in Syracuse, NY; Fayetteville, NY; Skaneateles, NY; Manlius, NY; Marcellus, NY; Jamesville, NY; Liverpool, NY; Camillus, NY; Baldwinsville, NY; East Syracuse, NY; and 36 other cities in New York.
In this report, McClurg Remodeling & Construction has published a summary of the customer feedback they've received since they joined GuildQuality in October 2007. In that time, 546 out of 736 customers (74%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2016.
McClurg Remodeling & Construction surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a McClurg Remodeling & Construction customer, and if McClurg Remodeling & Construction completed work for you after October of 2007 but you haven't yet received a survey, please let us know.
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