Long Fence and Home
10236 Southard Dr.Beltsville, MD 20705(800) 417-5664

Since 1945, Long Quality Products have been the most trusted name in the home improvement industry. Family-owned for decades, Long Fence & Home remains an industry leader, serving the Maryland, Virginia and Washington, DC communities with high quality products and excellent client service. We offer energy efficient replacement windows, luxury kitchen and bath remodeling, roofing, siding and doors, providing high-end yet affordable solutions for homeowners in MD, DC and Northern VA. Improve your home. Improve your life. (more)


Customer Feedback Summary

Of 4,068 customers surveyed, 2,633 responded (65%)
Sales Knowledge
95%
Clean & Safe
95%
Construction Quality
95%
Adhered To Schedule
91%
Value Of Investment
95%
Sales Professionalism
95%
Quality Of Materials
96%
Quality Of Workmanship
94%

Map of Recent Work

Reviews & Comments Reviews Only All Projects

Reviews & Comments

36 Reviews
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  • comment
    Area Of Satisfaction
    Odenton, MD
    Apr 16, 2014

    I am most satisfied with their efficiency in getting the roof done. The salesman was also great.

  • comment
    Area Of Satisfaction
    Forest Heights, MD
    Apr 16, 2014

    The whole process was excellent and I love my windowsI

  • comment
    Opportunities For Improvement
    Forest Heights, MD
    Apr 16, 2014

    Everything was done so smoothly I can not think of anything needing improvement

  • comment
    Area Of Satisfaction
    Clifton, VA
    Apr 14, 2014

    I was most satisfied with quality and speediness of getting the job done.

  • comment
    Additional Comment
    Sykesville, MD
    Apr 11, 2014

    Long Fence and Home was very professional and did an outstanding job.

  • comment
    Area Of Satisfaction
    Sykesville, MD
    Apr 11, 2014

    i was most satisfied with the salesmanship and the installation process.

  • comment
    Area Of Satisfaction
    Baltimore, MD
    Apr 11, 2014

    I was most satisfied with the installation.

  • comment
    Opportunities For Improvement
    Baltimore, MD
    Apr 11, 2014

    None, I was very satisfied with my experience.

  • comment
    Area Of Satisfaction
    Nokesville, VA
    Apr 11, 2014

    I was impressed with how well the work crew adhered to the fact that they could not drive their vehicles on our grass because it was mushy. Their clean up was great, they were fast and efficient. When we asked the foreman questions, he explained everything. It was very helpful.

  • comment
    Additional Comment
    Ashburn, VA
    Apr 11, 2014

    The manager was helpful and courteous to me.

  • comment
    Problem Resolution
    Leesburg, VA
    Apr 11, 2014

    From my first contact with "Toni" as a Maryland office point of contact, through Mr. Gilder and "Kim" in the financial side of the business, and especially in my contacts with the Scheduler John A. ("Yani"), every issue was addressed and resolved with every courtesy and professionalism. I was in contact with Yani countless times before, during and after the roof installation, and to finally complete the rake capping, and each and every time, my questions were seriously addressed and resolved, a most important factor for such a costly home improvemet with lifelong consequences if not completed competently and expertly. Please thank each and every one of these individuals for a job very well done!

  • comment
    Sales Knowledge
    Leesburg, VA
    Apr 11, 2014

    Mr. Gilder took the time to answer my every concern regarding the selected materials in a thorough and most knowledgeable manner. I believe his expertise and knowledge of roof installation greatly contributed to his addressing my questions to resolve my concerns not only about the materials and installtion but the rake and gutter jackets.

  • comment
    Area Of Satisfaction
    Leesburg, VA
    Apr 11, 2014

    I have once again been most impressed with the professionalism, conscientious and hardworking Long Fence and Home employees who are diligent in customer service and satisfaction above and beyond the call of duty, for which I am most grateful.

  • comment
    Likely To Recommend
    Leesburg, VA
    Apr 11, 2014

    Most definitely I will recommend Long Fence and Home for any all all home projects inside and outside the home! IT APPEARS THAT I AM NOT ABLE TO COMPLETE THE OTHER 4 OR 5 QUESTIONS TO THIS SURVEY SO I WILL MAKE A FEW ADDITIONAL GENERAL COMMENTS NOW. I HAVE NOW HAD LONG FENCE AND HOME COMPLETE 4 JOBS AT MY 27-YEAR-OLD LEESBURG, VA, RESIDENCE, AND EACH AND EVERY TIME OVER THESE 10 YEARS I HAVE BEEN SO IMPRESSED WITH EACH LONG EMPLOYEE AND PROFESSIONALLY COMPLETED TASKS BY ALL THE ON-SITE EMPLOYEES. I WILL CONTINUE TO CONTACT LONG FOR FUTURE PROJECTS AT MY HOME AND COMMEND THEM FOR THEIR FINEST EMPLOYEES AND EFFORTS.

  • review
    Becky R.
    Leesburg, VA
    Apr 11, 2014
    Long Fence and Home

    Long Fence and Home has now completed my 4th home improvement project on time, and each time the installation was most thoroughly and perfectly accomplished. I will definitely contact them for all my future home projects.

  • comment
    Area Of Satisfaction
    Lorton, VA
    Apr 10, 2014

    I was most satisfied with lifetime warranty.

  • comment
    Area Of Satisfaction
    Alexandria, VA
    Apr 10, 2014

    I was most satisfied with everything. They were pleasant, prompt, and professional. I cannot say anything negative about them.

  • review
    Robert D.
    Alexandria, VA
    Apr 10, 2014
    Long Fence and Home

    I give Long Fence and Home the highest recommendation. I have dealt with very few people that have been as professional as Long Fence and Home.

  • comment
    Area Of Satisfaction
    Upper Marlboro, MD
    Apr 10, 2014

    I am most satisfied with the quality of the windows.

  • comment
    Area Of Satisfaction
    Washington, DC
    Apr 10, 2014

    The installation team was very good, courteous, and professional.

More Reviews & Comments

Affiliations

  • GuildQuality
  • Angie's List
  • Building Performance Institute
  • ENERGY STAR
  • EPA Lead-Safe Certified Firm
  • National Fenestration Rating Council
  • National Kitchen and Bath Association
  • RESNET - Residential Energy Services Network
  • U.S. Green Building Council
GuildQuality Member
Guildmember
Since 2011

Types of Work

  • Windows & doors (1,225)
  • Bathroom remodel (1,213)
  • Kitchen remodel (1,200)
  • Roof (1,198)
  • Siding (1,198)
  • Basement remodel (1)

Recent Activity

  • 4/16/14 Long Fence and Home received feedback from a customer in Forest Heights, MD.
  • 4/15/14 Long Fence and Home received feedback from a customer in Shenandoah Junction, WV.
  • 4/15/14 Long Fence and Home received feedback from a customer in Montgomery Village, MD.
  • 4/14/14 Long Fence and Home received feedback from a customer in Clifton, VA.

More about Long Fence and Home

As a GuildQuality Guildmember, Long Fence and Home relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Long Fence and Home in Washington, DC; Alexandria, VA; Silver Spring, MD; Baltimore, MD; Upper Marlboro, MD; Gaithersburg, MD; Bowie, MD; Clinton, MD; Springfield, VA; Fairfax, VA; and 373 other cities in Virginia, Maryland, West Virginia and District of Columbia..

In this report, Long Fence and Home has published a summary of the customer feedback they've received since they joined GuildQuality in June 2011. In that time, 2,633 out of 4,068 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.

Long Fence and Home surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Long Fence and Home customer, and if Long Fence and Home completed work for you after June of 2011 but you haven't yet received a survey, please let us know.

If you have had work done by Long Fence and Home since June of 2011 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

Must be a minimum of 25 words. Please add at least 25 more words.

2014 Guildmaster Application

Long Fence and Home is a candidate for a 2014 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Long Fence and Home must survey all of their customers.

If you are a recent customer of Long Fence and Home and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Long Fence and Home's application.