HomeCrafters
905 West 7th Street #295Frederick, MD 21701(866) 576-9400

HomeCrafters is a locally owned and operated Exterior Remodeling and Replacement Contractor specializing in Vinyl Sunrooms, Replacement Windows & Doors, Patio Covers, Decks, Roofing & Siding. We have built our reputation over the years on the superior quality of our products, installation teams and personalized service. HomeCrafters offers factory direct pricing and free design consultations at your convenience. We are licensed, bonded and insured and all of our products come with a Lifetime Warranty.


Customer Feedback Summary

Of 72 customers surveyed, 54 responded (75%)
Likely to Recommend
94%
Communication
94%
Clean & Safe
98%
Value
98%
Installation Crew
98%
Problem Resolution
92%
Professional & Organized
96%
Quality Of Materials
98%
Quality Of Workmanship
94%
Sales Knowledge
100%
Schedule
98%
Work Done Right
88%

Map of Recent Work

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Comments


  • comment
    Area Of Satisfaction
    Silver Spring, MD
    Jul 08, 2014

    They did a good job and stayed on schedule.

  • comment
    Area Of Satisfaction
    Bethesda, MD
    Jul 04, 2014

    The job was done very well, it was courteous, and we are happy with the job.

  • comment
    Additional Comment
    Edgewood, MD
    Jul 01, 2014

    Our sunroom is beautiful, fulfilling a vision that we had a few years ago. Geoff "stepped in" after another company filed Chapter 11 and left us hanging. He went out of his way to help us - and we're thankful that HomeCrafters was the company that ended up installing the sunroom!

  • comment
    Area For Improvement
    Edgewood, MD
    Jul 01, 2014

    Our experience with HomeCrafters was outstanding - professional, efficient, and followed through with their promises.

  • comment
    Area Of Satisfaction
    Lanham, MD
    Jun 26, 2014

    The installation crew's professional approach and timeliness in completing the job.

  • comment
    Area Of Satisfaction
    Kensington, MD
    Jul 30, 2013

    I was most satisfied with how they were professional and how they worked around our schedule.

  • comment
    Work Done Right
    Frederick, MD
    Jul 11, 2013

    They did have to return to fix some things, but Geoff stuck with it to make sure everything was finished properly. I would absolutely use them again

  • comment
    Area For Improvement
    Purcellville, VA
    Jul 11, 2013

    I can't think of any way in which they fell short. They did a great job. We were very pleased!

  • comment
    Area Of Satisfaction
    Olney, MD
    Jan 23, 2013

    I'm satisfied with the windows themselves, the quality of the product, and the overall job the installation crew did when they were here as far as their approach and their attitude towards getting the work done.

  • comment
    Area Of Satisfaction
    Montgomery Village, MD
    Jan 04, 2013

    We believe that Geoff Barker was knowledgeable, honest, fair, and responsive in his dealings with us and we enjoyed working with him.

  • comment
    Recognize Excellence
    Herndon, VA
    Dec 27, 2012

    The salesperson was great.

  • comment
    Area Of Satisfaction
    Herndon, VA
    Dec 27, 2012

    There was a quick turn around, and the managers were able to follow up on any issues that we had, and work those out.

  • comment
    Recognize Excellence
    Silver Spring, MD
    Dec 26, 2012

    Everyone and especially Geoff

  • comment
    Additional Comment
    Rockville, MD
    Dec 18, 2012

    They did a very good job. I would recommend their company to a friend. We haven't experienced any problems during our experience. I think everyone did a great job.

  • comment
    Area Of Satisfaction
    Glen Burnie, MD
    Dec 18, 2012

    The area where I was most satisfied with HomeCrafters was meeting our price.

  • comment
    Area Of Satisfaction
    Catonsville, MD
    Dec 18, 2012

    They formed a partnership to get it done quickly and competently. They came out numerous times to get the baseboard cover-ups off. They were very, very customer-service friendly.

  • comment
    Area Of Satisfaction
    Silver Spring, MD
    Dec 17, 2012

    Communication was excellent as to arrival times and the specific installation to be done on a given day; staff was courteous and efficient; work area was clean upon departure; staff was very accommodating.

  • comment
    Additional Comment
    Rockville, MD
    Dec 15, 2012

    Our home is significantly warmer since the new windows were installed. My son has had friends over to hang out in the new sunroom and porch--first time in many years that we have had kids over and we are thrilled!Thank you again for a wonderful job!

  • comment
    Recognize Excellence
    Silver Spring, MD
    Dec 15, 2012

    Everyone was excellent.

  • comment
    Area For Improvement
    Silver Spring, MD
    Dec 15, 2012

    HomeCrafters exceeded my expectations, from Geoff to the working staff. My enclosure is beautiful and I am delighted with my experience....thank you, Geoff.

More Comments

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Windows & doors (72)
  • Covered porch (45)
  • Deck (40)
  • Screen porch (36)
  • Garage (23)

Recent Activity

  • 7/08/14 HomeCrafters received feedback from a customer in Silver Spring, MD.
  • 7/07/14 HomeCrafters received feedback from a customer in Olney, MD.
  • 7/04/14 HomeCrafters received feedback from 2 customers.
  • 7/04/14 HomeCrafters received feedback from a customer in Bethesda, MD.
  • 7/03/14 HomeCrafters received feedback from a customer in Nottingham, MD.

More about HomeCrafters

As a GuildQuality Guildmember, HomeCrafters relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of HomeCrafters in Silver Spring, MD; Frederick, MD; Bethesda, MD; Rockville, MD; Arlington, VA; Olney, MD; Purcellville, VA; Montgomery Village, MD; Catonsville, MD; Forest Hill, MD; and 33 other cities in Virginia, Maryland and Pennsylvania..

In this report, HomeCrafters has published a summary of the customer feedback they've received since they joined GuildQuality in May 2013. In that time, 54 out of 72 customers (75%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2014.