Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)
We very much appreciate the professionalism and promptness of Kevin. He took care of the few minor issues that we encountered. He always listened and took care of any problems in a timely manner.
The lady in the front office was great. Ron Johnson was great to work with as well.
Heritage Homes was a great fit for our family. They were able to help us find and customize a house plan that fit our need and our wants. They built our home in a timely manner, and were very efficient. It was a much easier process than I anticipated.
Kevin was our superintendant and he did a great job. He was very helpful and organized. Lashonda was also very helpful.
Heritage Homes did a good job on my house. They provided me with a lot of information about what was going on throughout the building process. They have good customer relations and they do a good job of helping people design their homes.
I would like to recognize the saleswoman that I worked with at Heritage Homes. She did an exceptional job.
I was very pleased with the process. I never had any worries. This was much easier than I thought it was going to be.
From start, to finish, Heritage Homes did a great job and was very responsive. They delivered a great value and I am very pleased with my home and everyone involved with this process.
I would like to recognize Lee Page, Mike Houk, and Lashanda. Lee did a really great job.
I would like to recognize Lee Page for his exceptional service on my project.
Kevin Watley was exceptional. LaShawnda did a good job.
Kevin is the one I dealt with all the time and he did a very good job of communicating with me.
This was a good a good experience. Heritage Homes was easy to work with. I believe we received a good value for our money. Heritage Homes was very responsive when there were problems. Our only problem with them was the communication. Sometimes they were slow when responding to us.
Mason Bixler, who was in charge of the building process, did very good job.
Mason BixlerJoe houk
I appreciated Heritage Homes because their contracts are black and white. Any changes or disputes are remedied by their contractors. I also like that they publish their pricing information.
I would like to recognize Brian Armstrong and Joe Hault for their exceptional service.
I liked my builder, Ron Johnson, and Clint, the one who did our punchlist and fixed everything.
Mr. Earl was good.
Heritage Homes was wonderful to work with. They are prompt and very professional. I couldn't have asked for a better experience. This was our first time building, and we were nervous, but they made the process easy. They're great people to work with.
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Tuscaloosa, AL; Lucedale, MS; Milton, FL; Moss Point, MS; Defuniak Springs, FL; Vancleave, MS; Grand Bay, AL; Leakesville, MS; Santa Rosa Beach, FL; Navarre, FL; and 30 other cities in Alabama, Mississippi and Florida..
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 42 out of 65 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2013.