Heritage Homes
P.O. Box 190879Mobile, AL 36619(251) 666-3950

Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)


Customer Feedback Summary

Of 76 customers surveyed, 57 responded (75%)
Likely to Recommend
90%
Problem Resolution
86%
Communication
86%
Professional & Organized
93%

Map of Recent Work

Reviews & Comments Reviews Only All Projects

Reviews & Comments

13 Reviews
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  • comment
    Recognize Excellence
    Jay, FL
    Apr 10, 2014

    Lee Page was really good. He did whatever needed to be done. Leshawnda was really good at closing as well.

  • comment
    Recognize Excellence
    Saraland, AL
    Apr 08, 2014

    There are 3 people, Kevin, Joe and Lashaunda. They were all very nice and helpful.

  • comment
    Additional Comment
    Lucedale, MS
    Apr 04, 2014

    They were the best! From whenever we started to when we got done, they handled everything very professionally. We are very satisfied.

  • comment
    Recognize Excellence
    Lucedale, MS
    Apr 04, 2014

    Our salesperson was very helpful. We did this process over a few years, because we were trying to get everything right with the land. She was extremely helpful from start to finish. Ron, our builder, was also very helpful through the process. Joe Houk also was helpful at getting us started. Everyone at the company is top-notch!

  • review
    Brad S.
    Lucedale, MS
    Apr 04, 2014
    Heritage Homes

    Heritage Homes made our family's dream home possible. From start to finish, there is not a better company that I would prefer to work with. They are top-notch!

  • review
    Katina B.
    Laurel Hill, FL
    Apr 04, 2014
    Heritage Homes

    I thought the customer service was great as far as the staff being friendly and returning your calls. I am just dissatisfied with the quality of the work. I haven't even moved in yet and my laminate flooring in the living room is coming up again, this was on my punch list at closing so repairs have already been made once so I'm thinking this is going to be an ongoing problem. The showers have rust stains and other spots that I can't get clean. Theres paint on the tile and carpet. The biggest problem I have with them is I thought they should have taken care of all this stuff without you the homeowner having to point out everything and ask them to fix it. You don't even notice most this stuff until after you close and you start cleaning up so shouldn't the builder clean the house so they could find all these problems themselves? Heritage did send someone in to pick up the trash. The porches have brick mortar stains on them that I can't clean off also. Again I still haven't moved in so I can't list everything. I believe the subcontractors are in such a hurry there not taking their time to complete their jobs like they should.

  • comment
    Recognize Excellence
    Grand Bay, AL
    Mar 24, 2014

    I'd like to recognize the Quality Assurance Supervisor, Clinton. He did a really good job. The guy was very friendly with my husband and did a thorough walk through with him. He was a good guy and we liked him.

  • comment
    Recognize Excellence
    Moss Point, MS
    Mar 12, 2014

    Everyone was wonderful; including the builders and the contractors.

  • review
    Tracy B.
    Moss Point, MS
    Mar 12, 2014
    Heritage Homes

    I was very pleased with everything and everybody. Everybody did a superb job and I would definitely recommend Heritage Homes to anyone who wants to build a house. They went above and beyond, and I appreciate everything they did for me.

  • comment
    Recognize Excellence
    Lucedale, MS
    Mar 04, 2014

    The one person I would like to single out for excellence is Baron-the warranty supervisor. He came by fixed a problem we had when we first moved in which we greatly appreciated.

  • review
    Stanley N.
    Pennington, AL
    Jan 10, 2014
    Heritage Homes

    My experience with Heritage Homes was pain free. The appraised value far exceeded the cost of building. I'd recommend them to anybody looking for a new home.

  • comment
    Recognize Excellence
    Santa Rosa Beach, FL
    Jan 09, 2014

    I would like to recognize Lee Page and Lashanda at Heritage Homes for their exceptional service.

  • review
    G.A.H.
    Santa Rosa Beach, FL
    Jan 09, 2014
    Heritage Homes

    My experience with Heritage Homes was that it was easy from start to finish. The job was completed quicker than anticipated. I would build another Heritage Home today.

  • comment
    Recognize Excellence
    Millry, AL
    Dec 17, 2013

    Lashonda Joiner(?) and Ron Johnson were both exceptional.

  • comment
    Recognize Excellence
    Orange Beach, AL
    Dec 16, 2013

    Joe who works in the office. Kevin who was one of the contractors. They were my two main men.

  • review
    J.A.T.
    Orange Beach, AL
    Dec 16, 2013
    Heritage Homes

    Heritage Homes is very professional and they do a quality job. I would definitely recommend them and use them again. The people there are very professional and good people.

  • comment
    Recognize Excellence
    Coker, AL
    Dec 11, 2013

    Joe and lasonda went out of their way many times to help us.they are great employees

  • comment
    Recognize Excellence
    Atmore, AL
    Nov 28, 2013

    We very much appreciate the professionalism and promptness of Kevin. He took care of the few minor issues that we encountered. He always listened and took care of any problems in a timely manner.

  • comment
    Recognize Excellence
    Deer Park, AL
    Sep 23, 2013

    The lady in the front office was great. Ron Johnson was great to work with as well.

  • comment
    Recognize Excellence
    Monroeville, AL
    Sep 16, 2013

    Kevin was our superintendant and he did a great job. He was very helpful and organized. Lashonda was also very helpful.

More Reviews & Comments

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2004
GuildQuality Master Award Winner
Guildmaster Award Winner
2009

Types of Work

  • New home (142)
  • Custom home (70)
  • Design build remodel (67)
  • Home for sale (67)
  • Home replacement (67)

Recent Activity

  • 4/10/14 Heritage Homes received feedback from 2 customers.
  • 4/08/14 Heritage Homes received feedback from a customer in Saraland, AL.
  • 4/04/14 Heritage Homes received feedback from a customer in Lucedale, MS.
  • 4/04/14 Heritage Homes received feedback from a customer in Laurel Hill, FL.
  • 3/28/14 Heritage Homes received feedback from a customer in Brewton, AL.

More about Heritage Homes

As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Tuscaloosa, AL; Moss Point, MS; Santa Rosa Beach, FL; Grand Bay, AL; Milton, FL; Mobile, AL; Defuniak Springs, FL; Jay, FL; Vancleave, MS; and 37 other cities in Florida, Alabama and Mississippi..

In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 57 out of 76 customers (75%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.

Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Heritage Homes customer, and if Heritage Homes completed work for you after April of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Heritage Homes since April of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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