Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)
The builder was Ron Johnson. He helped me a lot. The siding man did a really good job also.
Kevin and Earl always responded to my phone calls whether they were able to answer my questions or not. They always called me back.
The electricians of Heritage did not realize that the city of Valpairso had an ordinance that they couldn't put two 200 amps on my house and then my mother's. I had to pay an additional expense to get a 400 amp to run from my house to my mother's that was being built in the back. It stopped construction, and the $3,000 I paid for the 400 amp was over and beyond what I paid for the two 200 amps I had originally purchased.
I would recommend Heritage Homes to anyone!
I think it would have been a better experience if people had talked to us clearer and handled our issues.
LaShonda helped me during the building process. She was first class and came to the closing. She was very professional and knew what she was talking about.
I would like to recognize Ron Johnson. He was very professional.
Everything, except for my ceiling, was good. Everyone was professional, and the workers were nice to me and my wife.
Kristin Houk was exceptional.
I would like to recognize Tim. He was the guy who first came out to look at our property after we signed the contract. He was very nice. The best guy there is Byron. He did the warranty work; he was extremely informative, friendly, and smart.
The building process is extremely slow.
Joe, at closing was great.
It was a headache for me. It was not a pleasant experience.
Tim Lavarn provided exceptional see, resolved the issues in a timely manner and did a great job. I can't say enough about Tim.
I would like to commend Earl and Byron out of the warranty office for their great service.
It was a great experience. The subcontractors were courteous and polite to my wife and children. They had a great sales staff. I have no complaints at all.
They were within budget!
This was a Team of Professionals that handled the home building process with complete competence. They even came out on weekends to work and to answer my questions. Great company to trust your home project with.
Mr. Ron Johnson was great he was super nice and Tim was great as well, they were very knowledgeable and helpful. They have a good group of people that built my home. I would highly recommend them.Ron Johnson was very informative, he went out of his way to help me.
I would advise anyone to make sure that Heritage Homes was not so busy that they could not take care of the job as they were supposed to. I kept hearing from the builder that he had so many jobs going on that he could not take care of everything.
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Moss Point, MS; Cantonment, FL; Pensacola, FL; Theodore, AL; Mobile, AL; Foley, AL; Waynesboro, MS; Northport, AL; Milton, FL; and 56 other cities in Alabama, Florida and Mississippi.
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 62 out of 110 customers (56%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2015.
Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Heritage Homes customer, and if Heritage Homes completed work for you after July of 2014 but you haven't yet received a survey, please let us know.