About this companyView all
Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. More
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Types of workView all
New home (337)
Custom home (71)
Home for sale (68)
Design build remodel (67)
Most helpful reviews & commentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
"Recognize Excellence" comment from Lucedale, MS
Ron Johnson, my project manager, was wonderful.
"Recognize Excellence" comment from Cantonment, FL
Kevin Watley was excellent, and his assistant Earl was great.
"Recognize Excellence" comment from Theodore, AL
I would like to recognize Clinton Miller, our contractor, was very nice.
Comment from McIntosh, AL
"Recognize Excellence" comment from Summerdale, AL
Chris was the builder and he did a phenomenal job. Joe our sales person did a great job too.
"Likely To Recommend" comment from Gulfport, MS
I am considering building another house. I will choose Heritage Homes when I do.
"Recognize Excellence" comment from Gulf Breeze, FL
Mr. Smith and Lashunda provided exceptional service.
"Recognize Excellence" comment from Spanish Fort, AL
Chris Boswell was exceptional.
Review by Daniel K. of NAVARRE, FL
We started off on the wrong foot. Misunderstandings from start. Because of that our house didn't start until 2 months after what we thought which caused extra money for us. But once the house started, things went pretty smoothly. Kevin Watley was totally awesome to work. During the building process, we were on site everyday. Drove Kevin nuts with all the questions but he was always willing to listen to us and answer our questions.
"Recognize Excellence" comment from MARY ESTHER, FL
I would like to recognize Larry Smith, he was Gods gift to Heritage Homes.
More about Heritage Homes
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Pensacola, FL; Moss Point, MS; Theodore, AL; Robertsdale, AL; Spanish Fort, AL; Vancleave, MS; Irvington, AL; Gulfport, MS; Cantonment, FL; and 55 other cities in Alabama, Florida and Mississippi.
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 63 out of 119 customers (53%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2016.
Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Heritage Homes customer, and if Heritage Homes completed work for you after February of 2015 but you haven't yet received a survey, please let us know.