Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)
LaShonda helped me during the building process. She was first class and came to the closing. She was very professional and knew what she was talking about.
I would like to recognize Ron Johnson. He was very professional.
Everything, except for my ceiling, was good. Everyone was professional, and the workers were nice to me and my wife.
Kristin Houk was exceptional.
I would like to recognize Tim. He was the guy who first came out to look at our property after we signed the contract. He was very nice. The best guy there is Byron. He did the warranty work; he was extremely informative, friendly, and smart.
The building process is extremely slow.
Joe, at closing was great.
It was a headache for me. It was not a pleasant experience.
Tim Lavarn provided exceptional see, resolved the issues in a timely manner and did a great job. I can't say enough about Tim.
I would like to commend Earl and Byron out of the warranty office for their great service.
It was a great experience. The subcontractors were courteous and polite to my wife and children. They had a great sales staff. I have no complaints at all.
They were within budget!
This was a Team of Professionals that handled the home building process with complete competence. They even came out on weekends to work and to answer my questions. Great company to trust your home project with.
Mr. Ron Johnson was great he was super nice and Tim was great as well, they were very knowledgeable and helpful. They have a good group of people that built my home. I would highly recommend them.Ron Johnson was very informative, he went out of his way to help me.
I would advise anyone to make sure that Heritage Homes was not so busy that they could not take care of the job as they were supposed to. I kept hearing from the builder that he had so many jobs going on that he could not take care of everything.
The only two things we weren't satisfied with...it took longer than expected for this process because we were initially told the wait time to begin construction was about six weeks, and almost 15 weeks later our construction started. There were also large gaps where no work was going on, and our project ended up extending through the holidays which made it take longer also. Therefore, it took about 4 1/2 months to build rather than the average three. The other thing we didn't like, there was little to no communication. We had to call several times throughout this 7 month period: to receive a start date, to schedule our orientation, to see what was going on and what needed to be done. Overall, the people were friendly, and the craftsmanship of our new home is beautiful! We love the value we received for the money we spent and wish we could've given 5 stars, but the two issues we had prevented this. We recommend Heritage Homes to anyone who has the time and patience to wait for a wonderful final product:)
Chris Boswell for being an awesome person to work with. i was more than satisfied with a number of the sub-contractors. Krisden was also a pleasure to work with, she was always so friendly and kind.
Everything went great. This is the first home I've ever had build. Loshanda and the office crew were exceptional. they made things a lot easier.
Ron and Clanton were very helpful.
I would like to recognize both Mason Bixler and LaShonda of Heritage Homes fr their exceptional service.
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Moss Point, MS; Mobile, AL; Cantonment, FL; Pensacola, FL; Waynesboro, MS; Foley, AL; Milton, FL; Theodore, AL; Perkinston, MS; and 54 other cities in Mississippi, Alabama and Florida.
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 57 out of 103 customers (55%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2015.
Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Heritage Homes customer, and if Heritage Homes completed work for you after July of 2014 but you haven't yet received a survey, please let us know.