Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)
I wanted to know when would I possibly be expecting my deed. I also want to mention LaShonda again. LaShonda was a person that anytime I had a question I could always call LaShonda. If I called LaShonda and she did not have an answer for me she would always find out and get back to me, and I just wanted to let her know I really appreciated that. I had been very sick and LaShonda took her time in explaining things to me and I just want to thank her for that. I also want to thank the installers they did a really good job.
I would like to recognize both Mason Bixler and LaShonda of Heritage Homes fr their exceptional service.
I really like Heritage Homes, and I like the people there. The people at Heritage Homes were very nice and polite and I just like the things they did. If I asked anyone a question at Heritage Homes they gave me an answer to the best of their ability and I pray that if anything were to happen in my home they would come out and fix it.
Ron and Clanton were very helpful.
They did a good job.
Chris did very well. They all did pretty good in the office as well.
Kristen has the best customer service of anyone I have met. Everyone was nice.
I believe the value and quality of my home is outstanding.
My biggest issue was that the builder was supposed to be here 2 to 3 times a week and he might have been here twice every three weeks. That led to some problems and things not being done correctly. It was disappointing that some things got slipped through the cracks. As I walk through the house I see that things weren't done correctly. It was like if anything changed in the house from the regular plans then there was a mistake because people were not paying attention. Overall, I thought they did a decent job.
Kristin and Kevin were there when you needed them !
My contractor Chris was wonderful. He took over from the initial contractor. He made me feel like he was working for just me. He was very personable and willing to listen to my wants and needs. Frank, the owner, was also very instrumental in helping resolve any issues we had.
Working with Heritage Homes was a wonderful experience, and they did everything professionally. They are down to earth and made us feel comfortable at all times and in all the phases. I would definitely recommend them to other people.
Alot of miscommunication
My wife and I visited another builder before we heard of Heritage Homes. We almost decided not to build after that meeting . We were refered to Heritgage from a home owner that Heritage built .We went to the office and was treated wonderful. Now it is history and we have a great home with lots of built in equity. Thank you Heritage Homes.
I would like to recognize Mike, he was very professional, courteous, had a good attitude, and was knowledgeable. If Mike did not know the answered to a question or concern, he would get the answer in a very timely manner. Earl was helpful and he went above and beyond for customer satisfaction to be professional and get things done professionally.
My experience with Heritage Homes was not nearly the pleasant home building experience that I would have dreamed of having. There were several incidents of un-professionalism as well as poor and even hesitant communication. I am pleased with the final product and the house that was built, but that was after extreme hardship and several problems which could have been avoided initially, had a supervisor been more knowledgeable of what was taking place.
Heritage Homes was exceptional from day one. They really helped me out, were very agreeable to making changes to house plane, courteous, and professional. I couldn't ask for anything better and I was very please with the result.
Heritage Homes is a very good company. I trust them and I feel that the price is affordable. Heritage Homes did an excellent job.
Ron Johnson, the project manager, did a great job and kept me informed throughout the process.
Great quality for a great price. We were able to customize and choose features that we really wanted. The house is efficient and beautiful! I would highly recommend Heritage Homes to others!
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Grand Bay, AL; Cantonment, FL; Mobile, AL; Molino, FL; Summerdale, AL; Milton, FL; Silverhill, AL; Foley, AL; Waynesboro, MS; and 50 other cities in Alabama, Mississippi and Florida.
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 57 out of 89 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2015.
Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Heritage Homes customer, and if Heritage Homes completed work for you after February of 2014 but you haven't yet received a survey, please let us know.
Heritage Homes is a candidate for a 2015 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Heritage Homes must survey all of their customers.
If you are a recent customer of Heritage Homes and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Heritage Homes's application.