Heritage Homes
P.O. Box 190879Mobile, AL 36619(251) 666-3950

Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)


Customer Feedback Summary

Of 77 customers surveyed, 52 responded (68%)
Likely to Recommend
84%
Problem Resolution
82%
Communication
83%
Professional & Organized
85%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

13 Reviews
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  • review
    D.A.D.
    Orange Beach, AL
    Oct 28, 2014
    Heritage Homes

    My wife and I visited another builder before we heard of Heritage Homes. We almost decided not to build after that meeting . We were refered to Heritgage from a home owner that Heritage built .We went to the office and was treated wonderful. Now it is history and we have a great home with lots of built in equity. Thank you Heritage Homes.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Cantonment, FL
    Oct 27, 2014

    I would like to recognize Mike, he was very professional, courteous, had a good attitude, and was knowledgeable. If Mike did not know the answered to a question or concern, he would get the answer in a very timely manner. Earl was helpful and he went above and beyond for customer satisfaction to be professional and get things done professionally.

    Did you find this helpful? Yes
  • review
    Melissa S.
    Cantonment, FL
    Oct 27, 2014
    Heritage Homes

    My experience with Heritage Homes was not nearly the pleasant home building experience that I would have dreamed of having. There were several incidents of un-professionalism as well as poor and even hesitant communication. I am pleased with the final product and the house that was built, but that was after extreme hardship and several problems which could have been avoided initially, had a supervisor been more knowledgeable of what was taking place.

    Did you find this helpful? Yes
  • review
    Christy C.
    Waynesboro, MS
    Oct 07, 2014
    Heritage Homes

    Heritage Homes was exceptional from day one. They really helped me out, were very agreeable to making changes to house plane, courteous, and professional. I couldn't ask for anything better and I was very please with the result.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Grand Bay, AL
    Oct 03, 2014

    Heritage Homes is a very good company. I trust them and I feel that the price is affordable. Heritage Homes did an excellent job.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Gulfport, MS
    Sep 03, 2014

    Ron Johnson, the project manager, did a great job and kept me informed throughout the process.

    Did you find this helpful? Yes
  • review
    J.A.B.
    Vancleave, MS
    Sep 01, 2014
    Heritage Homes

    Great quality for a great price. We were able to customize and choose features that we really wanted. The house is efficient and beautiful! I would highly recommend Heritage Homes to others!

    Did you find this helpful? Yes
  • review
    J.A.W.
    Gulf Breeze, FL
    Aug 29, 2014
    Heritage Homes

    Heritage Homes is very unorganized, they waist materials, had to redo house three times, subcontract out, and fired people through the job. The quality of craftsmanship is sub par, and they refuse to fix things. I wouldn't recommend them to anyone.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Foley, AL
    Aug 18, 2014

    Kevin Watley and Lashonda Joiner were great.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Camden, AL
    Aug 04, 2014

    It was a pleasant experience.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Camden, AL
    Aug 04, 2014

    I would like to recognize Mason.

    Did you find this helpful? Yes
  • review
    S.A.S.
    Seminole, AL
    Jun 12, 2014
    Heritage Homes

    Everyone one we worked with was excellent. Joe, Kevin and Lashonda was outstanding in every way. This was our first time building a house and they all made it extremely easy for us to accomplish. They were very patient and understanding to all our needs. We shopped many different home builders and Heritage by far was the best product for the best price. Thanks Heritage for helping make our dreams a reality!!!!

    Did you find this helpful? Yes
  • review
    Hazel C.
    Cantonment, FL
    May 30, 2014
    Heritage Homes

    It started out and was okay. We've had a few things that we did not expect. We had some tile put in the kitchen which is not what we thought we were getting. We have a kitchen drawer that has not been replaced. I was really disappointed, and I still have some things to be repaired in the house and would appreciate that they follow up with me about that.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Franklin, AL
    May 22, 2014

    We built this home for an elderly man and everything has worked out very well! He loves the house and we were very satisfied with the experience with Heritage Homes.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Franklin, AL
    May 22, 2014

    I would like to recognize Mason Bixler for his exceptional service throughout the process of working with Heritage Homes.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Irvington, AL
    Apr 24, 2014

    I am very satisfied.

    Did you find this helpful? Yes
  • comment
    Easier Than Expected
    Irvington, AL
    Apr 24, 2014

    I have used the company in the past and expected it to be as easy as the first time I used them.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Irvington, AL
    Apr 24, 2014

    I would recognize Kevin and the woman who handled all of the money transactions.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Jay, FL
    Apr 10, 2014

    Lee Page was really good. He did whatever needed to be done. Leshawnda was really good at closing as well.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Saraland, AL
    Apr 08, 2014

    There are 3 people, Kevin, Joe and Lashaunda. They were all very nice and helpful.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2004
GuildQuality Master Award Winner
Guildmaster Award Winner
2009

Types of Work

  • New home (193)
  • Custom home (70)
  • Design build remodel (67)
  • Home for sale (67)
  • Home replacement (67)

Recent Activity

  • 11/12/14 Heritage Homes received feedback from a customer in Marion , AL.
  • 10/28/14 Heritage Homes received feedback from a customer in Orange Beach, AL.
  • 10/27/14 Heritage Homes received feedback from a customer in Cantonment, FL.
  • 10/23/14 Heritage Homes received feedback from a customer in Northport, AL.
  • 10/07/14 Heritage Homes received feedback from a customer in Waynesboro, MS.

More about Heritage Homes

As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Santa Rosa Beach, FL; Mobile, AL; Cantonment, FL; Grand Bay, AL; Moss Point, MS; Silverhill, AL; Saraland, AL; Brewton, AL; Vancleave, MS; and 40 other cities in Florida, Alabama and Mississippi.

In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 52 out of 77 customers (68%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.

Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Heritage Homes customer, and if Heritage Homes completed work for you after November of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Heritage Homes since November of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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