Heritage Homes
P.O. Box 190879Mobile, AL 36619(251) 666-3950

Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)


Customer Feedback Summary

Of 110 customers surveyed, 68 responded (62%)
Likely to Recommend
69%
Problem Resolution
69%
Communication
71%
Professional & Organized
68%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

55 Ratings
30
8
7
3
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  • "Recognize Excellence" comment from Moss Point, MS
    Aug 27, 2015

    Chris the builder, was awesome. If we had any problems he would address them right away.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Larry B. of Moss Point, MS
    Aug 27, 2015

    Our builder was very informative. He kept us up to date on what was going on with our home throughout the process. It was a great experience working with Heritage Homes.

    Did you find this helpful? Yes
  • Comment from Moss Point, MS
    Aug 27, 2015

    I wish we had built a Heritage Home the first time we got a home. We built with Infinity homes the first time but we got more house for less money with Heritage Homes. We really liked our first house but this home is very good.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Saucier , MS
    Aug 24, 2015

    Chris for putting up with me and answering all my texts. You really should give him a raise, he goes over and beyond.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Opal B. of Saucier , MS
    Aug 24, 2015

    I am one who expects the best out of everything and I can't be more pleased with Heritage Homes. They were all professional and easy to communicate with. I would use them if I decide to build another home. Opal Bradley

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Summerdale, AL
    Aug 22, 2015

    Our builder, Chris Boswell, was great to work with. He was always responsive to questions or any issues that came up. We enjoyed working with him. Our painter, David Gibbons, went above and beyond for a beautiful interior paint job. Our tile installers did an outstanding job on our all-tile floors. Our cabinet installer, Donnie Bedsole, did a great, precise job installing our cabinets. We enjoyed working with Joe Houk to change a stock plan to one that fit our needs. Everyone that we had contact with in the Heritage office was friendly and helpful.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Gary S. of Summerdale, AL
    Aug 22, 2015

    We are very happy with our Heritage Home. Early on in the process, we appreciated working with Joe Houk to modify a stock Heritage plan to better fit our needs. Our builder, Chris Boswell, was great. He was very personable and always responsive to questions or issues. We had great subs. Most of the subs had been with Heritage for a long time and indicated they were held to high standards. We would highly recommend Heritage Homes.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Northport, AL
    Aug 17, 2015

    I'd like to recognize Mason for his exceptional service. I'd also like to recognize LaShanda Joiner for her exceptional service.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Brandon S. of Robertsdale, AL
    Aug 05, 2015

    I give them 3 stars because my issues have not been resolved. However they could be resolved with with minor changes.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Omer H. of Theodore, AL
    Jul 29, 2015

    It went smooth. They did what they said they would do and at the end, my wife and I were happy.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Grand Bay, AL
    Jul 28, 2015

    Lashuanda Joiner, George Harrison and the people who did the brick work did an awesome job.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Foley, AL
    Jul 28, 2015

    I'd like to recognize Kevin, the superintendent. He was a great guy, and he did an awesome job. I would also like to recognize LaShanda, the closing specialist.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Chad S. of Foley, AL
    Jul 28, 2015

    They did an awesome job, and I'm very grateful and thankful for it.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Millry, AL
    Jul 21, 2015

    The builder was Ron Johnson. He helped me a lot. The siding man did a really good job also.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Valpairso, FL
    Jul 20, 2015

    Kevin and Earl always responded to my phone calls whether they were able to answer my questions or not. They always called me back.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by P.D.J. of Valpairso, FL
    Jul 20, 2015

    The electricians of Heritage did not realize that the city of Valpairso had an ordinance that they couldn't put two 200 amps on my house and then my mother's. I had to pay an additional expense to get a 400 amp to run from my house to my mother's that was being built in the back. It stopped construction, and the $3,000 I paid for the 400 amp was over and beyond what I paid for the two 200 amps I had originally purchased.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Joe C. of Chunchula, AL
    Jul 08, 2015

    I would recommend Heritage Homes to anyone!

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Millen M. of East Brewton, AL
    Jul 08, 2015

    I think it would have been a better experience if people had talked to us clearer and handled our issues.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Pace, FL
    Jun 26, 2015

    LaShonda helped me during the building process. She was first class and came to the closing. She was very professional and knew what she was talking about.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Irvington, AL
    Jun 26, 2015

    I would like to recognize Ron Johnson. He was very professional.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2004
GuildQuality Master Award Winner
Guildmaster Award Winner
2009
Feedback Milestone
5 Consecutive Great Reviews
2014 - See more

Types of Work

  • New home (283)
  • Custom home (71)
  • Home for sale (68)
  • Design build remodel (67)
  • Home replacement (67)

Recent Activity

  • 8/27/15 Heritage Homes received feedback from a customer in Moss Point, MS.
  • 8/24/15 Heritage Homes received feedback from a customer in Saucier , MS.
  • 8/22/15 Heritage Homes received feedback from a customer in Summerdale, AL.
  • 8/17/15 Heritage Homes received feedback from a customer in Northport, AL.
  • 8/12/15 Heritage Homes received feedback from a customer in Theodore, AL.

More about Heritage Homes

As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Moss Point, MS; Theodore, AL; Cantonment, FL; Mobile, AL; Pensacola, FL; Robertsdale, AL; Northport, AL; Milton, FL; Foley, AL; and 55 other cities in Mississippi, Alabama and Florida.

In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 68 out of 110 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2015.

Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Heritage Homes customer, and if Heritage Homes completed work for you after August of 2014 but you haven't yet received a survey, please let us know.

If you have had work done by Heritage Homes since August of 2014 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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