Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)
I would advise anyone to make sure that Heritage Homes was not so busy that they could not take care of the job as they were supposed to. I kept hearing from the builder that he had so many jobs going on that he could not take care of everything.
The only two things we weren't satisfied with...it took longer than expected for this process because we were initially told the wait time to begin construction was about six weeks, and almost 15 weeks later our construction started. There were also large gaps where no work was going on, and our project ended up extending through the holidays which made it take longer also. Therefore, it took about 4 1/2 months to build rather than the average three. The other thing we didn't like, there was little to no communication. We had to call several times throughout this 7 month period: to receive a start date, to schedule our orientation, to see what was going on and what needed to be done. Overall, the people were friendly, and the craftsmanship of our new home is beautiful! We love the value we received for the money we spent and wish we could've given 5 stars, but the two issues we had prevented this. We recommend Heritage Homes to anyone who has the time and patience to wait for a wonderful final product:)
Chris Boswell for being an awesome person to work with. i was more than satisfied with a number of the sub-contractors. Krisden was also a pleasure to work with, she was always so friendly and kind.
Everything went great. This is the first home I've ever had build. Loshanda and the office crew were exceptional. they made things a lot easier.
I wanted to know when would I possibly be expecting my deed. I also want to mention LaShonda again. LaShonda was a person that anytime I had a question I could always call LaShonda. If I called LaShonda and she did not have an answer for me she would always find out and get back to me, and I just wanted to let her know I really appreciated that. I had been very sick and LaShonda took her time in explaining things to me and I just want to thank her for that. I also want to thank the installers they did a really good job.
I would like to recognize both Mason Bixler and LaShonda of Heritage Homes fr their exceptional service.
I really like Heritage Homes, and I like the people there. The people at Heritage Homes were very nice and polite and I just like the things they did. If I asked anyone a question at Heritage Homes they gave me an answer to the best of their ability and I pray that if anything were to happen in my home they would come out and fix it.
Ron and Clanton were very helpful.
They did a good job.
Chris did very well. They all did pretty good in the office as well.
Kristen has the best customer service of anyone I have met. Everyone was nice.
I believe the value and quality of my home is outstanding.
My biggest issue was that the builder was supposed to be here 2 to 3 times a week and he might have been here twice every three weeks. That led to some problems and things not being done correctly. It was disappointing that some things got slipped through the cracks. As I walk through the house I see that things weren't done correctly. It was like if anything changed in the house from the regular plans then there was a mistake because people were not paying attention. Overall, I thought they did a decent job.
Kristin and Kevin were there when you needed them !
My contractor Chris was wonderful. He took over from the initial contractor. He made me feel like he was working for just me. He was very personable and willing to listen to my wants and needs. Frank, the owner, was also very instrumental in helping resolve any issues we had.
Working with Heritage Homes was a wonderful experience, and they did everything professionally. They are down to earth and made us feel comfortable at all times and in all the phases. I would definitely recommend them to other people.
Alot of miscommunication
My wife and I visited another builder before we heard of Heritage Homes. We almost decided not to build after that meeting . We were refered to Heritgage from a home owner that Heritage built .We went to the office and was treated wonderful. Now it is history and we have a great home with lots of built in equity. Thank you Heritage Homes.
I would like to recognize Mike, he was very professional, courteous, had a good attitude, and was knowledgeable. If Mike did not know the answered to a question or concern, he would get the answer in a very timely manner. Earl was helpful and he went above and beyond for customer satisfaction to be professional and get things done professionally.
My experience with Heritage Homes was not nearly the pleasant home building experience that I would have dreamed of having. There were several incidents of un-professionalism as well as poor and even hesitant communication. I am pleased with the final product and the house that was built, but that was after extreme hardship and several problems which could have been avoided initially, had a supervisor been more knowledgeable of what was taking place.
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Cantonment, FL; Waynesboro, MS; Grand Bay, AL; Mobile, AL; Silverhill, AL; Mclain, MS; Milton, FL; Summerdale, AL; Pensacola, FL; and 51 other cities in Alabama, Mississippi and Florida.
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 60 out of 95 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2015.
Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Heritage Homes customer, and if Heritage Homes completed work for you after March of 2014 but you haven't yet received a survey, please let us know.