Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)
Chris Boswell was exceptional.
We started off on the wrong foot. Misunderstandings from start. Because of that our house didn't start until 2 months after what we thought which caused extra money for us. But once the house started, things went pretty smoothly. Kevin Watley was totally awesome to work. During the building process, we were on site everyday. Drove Kevin nuts with all the questions but he was always willing to listen to us and answer our questions.
I would like to recognize Larry Smith, he was Gods gift to Heritage Homes.
I'd like to recognize Chris and Tim. Chris was super nice and concerned. Tim filled in for him and they were both super nice.
I am satisfied with my new home.
Everyone at Heritage Homes was nice, and they were all very good.
I'm satisfied with the house. It's nice, well constructed, and I'm happy with it.
I wish we had built a Heritage Home the first time we got a home. We built with Infinity homes the first time but we got more house for less money with Heritage Homes. We really liked our first house but this home is very good.
Chris the builder, was awesome. If we had any problems he would address them right away.
Our builder was very informative. He kept us up to date on what was going on with our home throughout the process. It was a great experience working with Heritage Homes.
Chris for putting up with me and answering all my texts. You really should give him a raise, he goes over and beyond.
I am one who expects the best out of everything and I can't be more pleased with Heritage Homes. They were all professional and easy to communicate with. I would use them if I decide to build another home. Opal Bradley
Our builder, Chris Boswell, was great to work with. He was always responsive to questions or any issues that came up. We enjoyed working with him. Our painter, David Gibbons, went above and beyond for a beautiful interior paint job. Our tile installers did an outstanding job on our all-tile floors. Our cabinet installer, Donnie Bedsole, did a great, precise job installing our cabinets. We enjoyed working with Joe Houk to change a stock plan to one that fit our needs. Everyone that we had contact with in the Heritage office was friendly and helpful.
We are very happy with our Heritage Home. Early on in the process, we appreciated working with Joe Houk to modify a stock Heritage plan to better fit our needs. Our builder, Chris Boswell, was great. He was very personable and always responsive to questions or issues. We had great subs. Most of the subs had been with Heritage for a long time and indicated they were held to high standards. We would highly recommend Heritage Homes.
I'd like to recognize Mason for his exceptional service. I'd also like to recognize LaShanda Joiner for her exceptional service.
I give them 3 stars because my issues have not been resolved. However they could be resolved with with minor changes.
It went smooth. They did what they said they would do and at the end, my wife and I were happy.
Lashuanda Joiner, George Harrison and the people who did the brick work did an awesome job.
I'd like to recognize Kevin, the superintendent. He was a great guy, and he did an awesome job. I would also like to recognize LaShanda, the closing specialist.
They did an awesome job, and I'm very grateful and thankful for it.
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Moss Point, MS; Lucedale, MS; Pensacola, FL; Mobile, AL; Theodore, AL; Robertsdale, AL; Spanish Fort, AL; Foley, AL; Milton, FL; Cantonment, FL; and 66 other cities in Alabama, Mississippi and Florida.
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 69 out of 123 customers (56%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2015.
Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Heritage Homes customer, and if Heritage Homes completed work for you after November of 2014 but you haven't yet received a survey, please let us know.