Over the last 25 years, Heritage Homes has evolved into the Gulf Coastâ€™s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)
Ron Johnson, the project manager, did a great job and kept me informed throughout the process.
Great quality for a great price. We were able to customize and choose features that we really wanted. The house is efficient and beautiful! I would highly recommend Heritage Homes to others!
Heritage Homes is very unorganized, they waist materials, had to redo house three times, subcontract out, and fired people through the job. The quality of craftsmanship is sub par, and they refuse to fix things. I wouldn't recommend them to anyone.
Kevin Watley and Lashonda Joiner were great.
It was a pleasant experience.
I would like to recognize Mason.
Everyone one we worked with was excellent. Joe, Kevin and Lashonda was outstanding in every way. This was our first time building a house and they all made it extremely easy for us to accomplish. They were very patient and understanding to all our needs. We shopped many different home builders and Heritage by far was the best product for the best price. Thanks Heritage for helping make our dreams a reality!!!!
It started out and was okay. We've had a few things that we did not expect. We had some tile put in the kitchen which is not what we thought we were getting. We have a kitchen drawer that has not been replaced. I was really disappointed, and I still have some things to be repaired in the house and would appreciate that they follow up with me about that.
We built this home for an elderly man and everything has worked out very well! He loves the house and we were very satisfied with the experience with Heritage Homes.
I would like to recognize Mason Bixler for his exceptional service throughout the process of working with Heritage Homes.
I am very satisfied.
I have used the company in the past and expected it to be as easy as the first time I used them.
I would recognize Kevin and the woman who handled all of the money transactions.
Lee Page was really good. He did whatever needed to be done. Leshawnda was really good at closing as well.
There are 3 people, Kevin, Joe and Lashaunda. They were all very nice and helpful.
They were the best! From whenever we started to when we got done, they handled everything very professionally. We are very satisfied.
Our salesperson was very helpful. We did this process over a few years, because we were trying to get everything right with the land. She was extremely helpful from start to finish. Ron, our builder, was also very helpful through the process. Joe Houk also was helpful at getting us started. Everyone at the company is top-notch!
Heritage Homes made our family's dream home possible. From start to finish, there is not a better company that I would prefer to work with. They are top-notch!
I thought the customer service was great as far as the staff being friendly and returning your calls. I am just dissatisfied with the quality of the work. I haven't even moved in yet and my laminate flooring in the living room is coming up again, this was on my punch list at closing so repairs have already been made once so I'm thinking this is going to be an ongoing problem. The showers have rust stains and other spots that I can't get clean. Theres paint on the tile and carpet. The biggest problem I have with them is I thought they should have taken care of all this stuff without you the homeowner having to point out everything and ask them to fix it. You don't even notice most this stuff until after you close and you start cleaning up so shouldn't the builder clean the house so they could find all these problems themselves? Heritage did send someone in to pick up the trash. The porches have brick mortar stains on them that I can't clean off also. Again I still haven't moved in so I can't list everything. I believe the subcontractors are in such a hurry there not taking their time to complete their jobs like they should.
I'd like to recognize the Quality Assurance Supervisor, Clinton. He did a really good job. The guy was very friendly with my husband and did a thorough walk through with him. He was a good guy and we liked him.
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Moss Point, MS; Grand Bay, AL; Santa Rosa Beach, FL; Saraland, AL; Mobile, AL; Grove Hill, AL; Silverhill, AL; Vancleave, MS; Gulf Breeze, FL; and 39 other cities in Alabama, Florida and Mississippi..
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 51 out of 74 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2014.
Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Heritage Homes customer, and if Heritage Homes completed work for you after September of 2013 but you haven't yet received a survey, please let us know.