Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
New home (365)
Custom home (71)
Home for sale (68)
Design build remodel (67)
Home replacement (67)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Chris, my project manager, did a great job. He answered any questions we had.
Chris Boswell and Kristen Houck Joe Houck and Lashanda Joiner and all the people that did the painting and punch list were very nice and friendly..
The home we were able to build for the money we spent was not possible anywhere else.. I have 60,000 equity immediately.. The changes I made to the plans made my home literally custom.. They were very easy to work with.. I am the one that had them jumping through hoops for me.. Such a friendly team at Heritage..
Larry and Lashonda were great.
Kevin Watley. Kristin who worked at the main office in Mobile.
Kevin was always very prompt on trying to help us with any issues we had. We liked his personality and attentiveNess to address our problem areas. Thank you Kevin for all of your hard work.
Ron Johnson, my project manager, was wonderful.
Kevin Watley was excellent, and his assistant Earl was great.
I would like to recognize Clinton Miller, our contractor, was very nice.
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Theodore, AL; Robertsdale, AL; Pensacola, FL; Grand Bay, AL; Vancleave, MS; Moss Point, MS; Saucier, MS; Elberta, AL; Spanish Fort, AL; and 54 other cities in Alabama, Florida and Mississippi.
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 63 out of 111 customers (57%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2016.
Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Heritage Homes customer, and if Heritage Homes completed work for you after May of 2015 but you haven't yet received a survey, please let us know.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.
Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.