Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)
Alot of miscommunication
My wife and I visited another builder before we heard of Heritage Homes. We almost decided not to build after that meeting . We were refered to Heritgage from a home owner that Heritage built .We went to the office and was treated wonderful. Now it is history and we have a great home with lots of built in equity. Thank you Heritage Homes.
I would like to recognize Mike, he was very professional, courteous, had a good attitude, and was knowledgeable. If Mike did not know the answered to a question or concern, he would get the answer in a very timely manner. Earl was helpful and he went above and beyond for customer satisfaction to be professional and get things done professionally.
My experience with Heritage Homes was not nearly the pleasant home building experience that I would have dreamed of having. There were several incidents of un-professionalism as well as poor and even hesitant communication. I am pleased with the final product and the house that was built, but that was after extreme hardship and several problems which could have been avoided initially, had a supervisor been more knowledgeable of what was taking place.
Heritage Homes was exceptional from day one. They really helped me out, were very agreeable to making changes to house plane, courteous, and professional. I couldn't ask for anything better and I was very please with the result.
Heritage Homes is a very good company. I trust them and I feel that the price is affordable. Heritage Homes did an excellent job.
Ron Johnson, the project manager, did a great job and kept me informed throughout the process.
Great quality for a great price. We were able to customize and choose features that we really wanted. The house is efficient and beautiful! I would highly recommend Heritage Homes to others!
Heritage Homes is very unorganized, they waist materials, had to redo house three times, subcontract out, and fired people through the job. The quality of craftsmanship is sub par, and they refuse to fix things. I wouldn't recommend them to anyone.
Kevin Watley and Lashonda Joiner were great.
It was a pleasant experience.
I would like to recognize Mason.
Everyone one we worked with was excellent. Joe, Kevin and Lashonda was outstanding in every way. This was our first time building a house and they all made it extremely easy for us to accomplish. They were very patient and understanding to all our needs. We shopped many different home builders and Heritage by far was the best product for the best price. Thanks Heritage for helping make our dreams a reality!!!!
It started out and was okay. We've had a few things that we did not expect. We had some tile put in the kitchen which is not what we thought we were getting. We have a kitchen drawer that has not been replaced. I was really disappointed, and I still have some things to be repaired in the house and would appreciate that they follow up with me about that.
We built this home for an elderly man and everything has worked out very well! He loves the house and we were very satisfied with the experience with Heritage Homes.
I would like to recognize Mason Bixler for his exceptional service throughout the process of working with Heritage Homes.
I am very satisfied.
I have used the company in the past and expected it to be as easy as the first time I used them.
I would recognize Kevin and the woman who handled all of the money transactions.
Lee Page was really good. He did whatever needed to be done. Leshawnda was really good at closing as well.
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Mobile, AL; Grand Bay, AL; Santa Rosa Beach, FL; Cantonment, FL; Saraland, AL; Pensacola, FL; Brewton, AL; Summerdale, AL; Northport, AL; and 42 other cities in Alabama, Mississippi and Florida.
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 49 out of 79 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2014.
Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Heritage Homes customer, and if Heritage Homes completed work for you after December of 2013 but you haven't yet received a survey, please let us know.