Heritage Homes
P.O. Box 190879Mobile, AL 36619(251) 666-3950

Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. (more)


Customer Feedback Summary

Of 87 customers surveyed, 55 responded (63%)
Likely to Recommend
74%
Problem Resolution
76%
Communication
82%
Professional & Organized
80%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

26 Ratings
16
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  • "Recognize Excellence" comment from Wiggins, MS
    Jan 22, 2015

    Chris did very well. They all did pretty good in the office as well.

    Did you find this helpful? Yes
  • Comment from Wiggins, MS
    Jan 22, 2015

    They did a good job.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Perkinston, MS
    Jan 20, 2015

    Kristen has the best customer service of anyone I have met. Everyone was nice.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by C.A.T. of Perkinston, MS
    Jan 20, 2015

    I believe the value and quality of my home is outstanding.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Michael P. of Milton, FL
    Jan 12, 2015

    My biggest issue was that the builder was supposed to be here 2 to 3 times a week and he might have been here twice every three weeks. That led to some problems and things not being done correctly. It was disappointing that some things got slipped through the cracks. As I walk through the house I see that things weren't done correctly. It was like if anything changed in the house from the regular plans then there was a mistake because people were not paying attention. Overall, I thought they did a decent job.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Bon Secour, AL
    Jan 08, 2015

    Kristin and Kevin were there when you needed them !

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Kiln, MS
    Dec 22, 2014

    My contractor Chris was wonderful. He took over from the initial contractor. He made me feel like he was working for just me. He was very personable and willing to listen to my wants and needs. Frank, the owner, was also very instrumental in helping resolve any issues we had.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by T.A.S. of Neely , MS
    Dec 18, 2014

    Working with Heritage Homes was a wonderful experience, and they did everything professionally. They are down to earth and made us feel comfortable at all times and in all the phases. I would definitely recommend them to other people.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by B.A.B. of Poplarville, MS
    Dec 15, 2014

    Alot of miscommunication

    Did you find this helpful? Yes
  • Heritage Homes
    Review by D.A.D. of Orange Beach, AL
    Oct 28, 2014

    My wife and I visited another builder before we heard of Heritage Homes. We almost decided not to build after that meeting . We were refered to Heritgage from a home owner that Heritage built .We went to the office and was treated wonderful. Now it is history and we have a great home with lots of built in equity. Thank you Heritage Homes.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Cantonment, FL
    Oct 27, 2014

    I would like to recognize Mike, he was very professional, courteous, had a good attitude, and was knowledgeable. If Mike did not know the answered to a question or concern, he would get the answer in a very timely manner. Earl was helpful and he went above and beyond for customer satisfaction to be professional and get things done professionally.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Melissa S. of Cantonment, FL
    Oct 27, 2014

    My experience with Heritage Homes was not nearly the pleasant home building experience that I would have dreamed of having. There were several incidents of un-professionalism as well as poor and even hesitant communication. I am pleased with the final product and the house that was built, but that was after extreme hardship and several problems which could have been avoided initially, had a supervisor been more knowledgeable of what was taking place.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by Christy C. of Waynesboro, MS
    Oct 07, 2014

    Heritage Homes was exceptional from day one. They really helped me out, were very agreeable to making changes to house plane, courteous, and professional. I couldn't ask for anything better and I was very please with the result.

    Did you find this helpful? Yes
  • Comment from Grand Bay, AL
    Oct 03, 2014

    Heritage Homes is a very good company. I trust them and I feel that the price is affordable. Heritage Homes did an excellent job.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Gulfport, MS
    Sep 03, 2014

    Ron Johnson, the project manager, did a great job and kept me informed throughout the process.

    Did you find this helpful? Yes
  • Heritage Homes
    Review by J.A.B. of Vancleave, MS
    Sep 01, 2014

    Great quality for a great price. We were able to customize and choose features that we really wanted. The house is efficient and beautiful! I would highly recommend Heritage Homes to others!

    Did you find this helpful? Yes
  • Heritage Homes
    Review by J.A.W. of Gulf Breeze, FL
    Aug 29, 2014

    Heritage Homes is very unorganized, they waist materials, had to redo house three times, subcontract out, and fired people through the job. The quality of craftsmanship is sub par, and they refuse to fix things. I wouldn't recommend them to anyone.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Foley, AL
    Aug 18, 2014

    Kevin Watley and Lashonda Joiner were great.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Camden, AL
    Aug 04, 2014

    I would like to recognize Mason.

    Did you find this helpful? Yes
  • Comment from Camden, AL
    Aug 04, 2014

    It was a pleasant experience.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2004
GuildQuality Master Award Winner
Guildmaster Award Winner
2009

Types of Work

  • New home (215)
  • Custom home (70)
  • Design build remodel (67)
  • Home for sale (67)
  • Home replacement (67)

Recent Activity

  • 1/25/15 Heritage Homes received feedback from a customer in Lucedale, MS.
  • 1/24/15 Heritage Homes received feedback from a customer in Foley, AL.
  • 1/22/15 Heritage Homes received feedback from a customer in Wiggins, MS.
  • 1/21/15 Heritage Homes received feedback from a customer in Defuniak Springs, FL.
  • 1/20/15 Heritage Homes received feedback from a customer in Perkinston, MS.

More about Heritage Homes

As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Mobile, AL; Grand Bay, AL; Cantonment, FL; Semmes, AL; Summerdale, AL; Silverhill, AL; Northport, AL; Milton, FL; Molino, FL; and 48 other cities in Mississippi, Alabama and Florida.

In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 55 out of 87 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2015.

Heritage Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Heritage Homes customer, and if Heritage Homes completed work for you after January of 2014 but you haven't yet received a survey, please let us know.

If you have had work done by Heritage Homes since January of 2014 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

Must be a minimum of 25 words. Please add at least 25 more words.

2015 Guildmaster Application

Heritage Homes is a candidate for a 2015 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Heritage Homes must survey all of their customers.

If you are a recent customer of Heritage Homes and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Heritage Homes's application.