Hauk Custom Pools, LLC
1060 North Preston RoadCelina, TX 75009(972) 382-1919

Hauk Custom Pools is owned by Robby and Crystal Hauk. Robby is a 17-year veteran of the pool industry, and the son of Bob Hauk who was a pool industry innovator during the 1950s. Today, Robby and Crystal's sons, Nick and Clay, are involved in the family business, making three generations of Hauks in the pool construction industry. Their phenomenal success and hundreds of satisfied Dallas pool owners comes from constructing well-built, beautiful pools. Others may try to imitate, but there is only one, original Hauk Custom Pools. (more)


Customer Feedback Summary

Of 123 customers surveyed, 85 responded (69%)
Quality Of Workmanship
96%
Professional & Organized
93%
Quality Of Materials
100%
Clean & Safe
96%
Sales Knowledge
93%
Schedule
93%
Value
95%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

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  • "Schedule" comment from McKinndy, TX
    Apr 16, 2015

    the project was actually finished ahead of the original schedule.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from McKinney, TX
    Apr 01, 2015

    The salesperson Tim Ryan as well as the construction manager Charlie Dimas were both great.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Frisco, TX
    Apr 01, 2015

    Tyler Franklin was great from the very beginning. He was very accommodating and willing to go above and beyond. He stayed past closing to help us out. I would also like to recognize Sammy Trevino. The entire crew was very respectful and understanding. Everyone was very professional.

    Did you find this helpful? Yes
  • Comment from Frisco, TX
    Apr 01, 2015

    Peter did an excellent job. I was extremely pleased with that. He was very persistent, but he wasn't too pushy. I put him through a lot at times, and he handled it very professionally and with a good sense of humor. I actually had a lot of fun at his expense at times, and I enjoyed working with him.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from McKinney, TX
    Mar 30, 2015

    Hauk is excellent at communicating with the customer and very prompt at resolving any issues. Nick and Charlie are awesome! We would not hesitate to recommend Hauk to anyone.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Frisco , TX
    Mar 30, 2015

    Peter Jackson was a great ambassador for Hauk from the initial visit to the post build. At times I know that I was a difficult and demanding customer and Peter was there to help with all my concerns.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from McKinney, TX
    Mar 27, 2015

    I was most impressed with Tim Ryan, our salesperson. From day 1 my wife and I felt that Tim had our back and our best interest in mind. Tim was ALWAYS responsive either via e-mail, texts or phone. He listened, understood what we wanted and found innovative ways in the design to get us exactly what we wanted. If we had an issue with anything during the pool building process, we always copied Tim on the issue, and he was always the first to respond and get the right people on it.

    Did you find this helpful? Yes
  • Comment from Prosper, TX
    Mar 26, 2015

    Overall I am happy with my experience with Hauk Custom Pools. I think the pool and workmanship is beautiful. The equipment that runs the pool is very good. I have recommended Hauk to other people who are considering installing a pool.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Proper, TX
    Mar 25, 2015

    Peter Jackson was very helpful and responsive at every stage in the project.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from McKinney, TX
    Mar 25, 2015

    The people who do the warranty claims department are very professional and always follow through.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from McKinney, TX
    Mar 25, 2015

    All the staff is very professional. You see the job site always cleaned up after they left every day. I felt at ease with the professional demeanor and appearance of all the guys who came out to my home.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from McKinney, TX
    Mar 24, 2015

    i received exceptional service from everyone st Hauk!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Plano, TX
    Apr 13, 2013

    I thought the communication was outstanding. Hauk Custom Pools, LLC kept me up to speed on what was going on. I was also satisfied with the quality of the job.

    Did you find this helpful? Yes
  • "Sales Knowledge" comment from Frisco, TX
    Mar 22, 2013

    Nick is a very dedicated and sincere member of this team. He is very confident is his products and he vibrates enthusiasm for the confidence of his last name Hauk.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Frisco, TX
    Mar 22, 2013

    I really liked the family aspect of the company. Longevity and very family oriented. That is why we purchased the pool from them. We were hoping that would continue throughout the ownership of our pool.The showroom and facility are nice and the fact that Hauk Pools owns everything makes you feel more comfortable that they will be there for the long run.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Prosper, TX
    Mar 13, 2013

    The quality of the work was exceptional and our communication with Nick made it a very good buying experience.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Frisco, TX
    Feb 19, 2013

    Jack, Mike, Megan, Nick, Clay, Jaime, ... I'm sure I left someone out, but they are all top-notch people and pleasant to work with.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Frisco, TX
    Feb 19, 2013

    Someone from Hauk Custom Pools was at the job site daily during the construction phase. Mike was always available and responded quickly to any questions in email.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Prosper, TX
    Feb 13, 2013

    Megan was great, and so was Jack. Sammy was good too. Jamie came out later and helped us with some problems.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Frisco, TX
    Feb 04, 2013

    Nick's customer service was outstanding and he is the main reason why Hauk got the job over several others. From the beginning coming to my office and speaking with me to finalizing the deal he made sure I was happy.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • Angie's List
  • Better Business Bureau
  • Home & Garden Television
  • Pool and Spa News Top 50 Builders
GuildQuality Member
Guildmember
Since 2012

Types of Work

  • Pool remodel (34)
  • Swimming pool (34)
  • Spa (32)

Recent Activity

  • 4/27/15 Hauk Custom Pools, LLC received feedback from a customer in Propsert, TX.
  • 4/16/15 Hauk Custom Pools, LLC received feedback from a customer in McKinndy, TX.

More about Hauk Custom Pools, LLC

As a GuildQuality Guildmember, Hauk Custom Pools, LLC relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hauk Custom Pools, LLC in Frisco, TX; Mckinney, TX; Prosper, TX; Celina, TX; Allen, TX; Murphy, TX; Lucas, TX; Plano, TX; Van Alstyne, TX; Propser, TX; and 13 other cities in Texas.

In this report, Hauk Custom Pools, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 85 out of 123 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2015.