Hauk Custom Pools, LLC
1060 North Preston RoadCelina, TX 75009(972) 382-1919

Hauk Custom Pools is owned by Robby and Crystal Hauk. Robby is a 17-year veteran of the pool industry, and the son of Bob Hauk who was a pool industry innovator during the 1950s. Today, Robby and Crystal's sons, Nick and Clay, are involved in the family business, making three generations of Hauks in the pool construction industry. Their phenomenal success and hundreds of satisfied Dallas pool owners comes from constructing well-built, beautiful pools. Others may try to imitate, but there is only one, original Hauk Custom Pools. (more)


Customer Feedback Summary

Of 119 customers surveyed, 70 responded (59%)
Quality Of Workmanship
96%
Professional & Organized
93%
Quality Of Materials
100%
Clean & Safe
97%
Sales Knowledge
92%
Schedule
91%
Value
94%

Map of Recent Work

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Comments


  • "Area Of Satisfaction" comment from McKinney, TX
    Mar 27, 2015

    I was most impressed with Tim Ryan, our salesperson. From day 1 my wife and I felt that Tim had our back and our best interest in mind. Tim was ALWAYS responsive either via e-mail, texts or phone. He listened, understood what we wanted and found innovative ways in the design to get us exactly what we wanted. If we had an issue with anything during the pool building process, we always copied Tim on the issue, and he was always the first to respond and get the right people on it.

    Did you find this helpful? Yes
  • Comment from Prosper, TX
    Mar 26, 2015

    Overall I am happy with my experience with Hauk Custom Pools. I think the pool and workmanship is beautiful. The equipment that runs the pool is very good. I have recommended Hauk to other people who are considering installing a pool.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Proper, TX
    Mar 25, 2015

    Peter Jackson was very helpful and responsive at every stage in the project.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from McKinney, TX
    Mar 25, 2015

    The people who do the warranty claims department are very professional and always follow through.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from McKinney, TX
    Mar 25, 2015

    All the staff is very professional. You see the job site always cleaned up after they left every day. I felt at ease with the professional demeanor and appearance of all the guys who came out to my home.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from McKinney, TX
    Mar 24, 2015

    i received exceptional service from everyone st Hauk!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Plano, TX
    Apr 13, 2013

    I thought the communication was outstanding. Hauk Custom Pools, LLC kept me up to speed on what was going on. I was also satisfied with the quality of the job.

    Did you find this helpful? Yes
  • "Sales Knowledge" comment from Frisco, TX
    Mar 22, 2013

    Nick is a very dedicated and sincere member of this team. He is very confident is his products and he vibrates enthusiasm for the confidence of his last name Hauk.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Frisco, TX
    Mar 22, 2013

    I really liked the family aspect of the company. Longevity and very family oriented. That is why we purchased the pool from them. We were hoping that would continue throughout the ownership of our pool.The showroom and facility are nice and the fact that Hauk Pools owns everything makes you feel more comfortable that they will be there for the long run.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Prosper, TX
    Mar 13, 2013

    The quality of the work was exceptional and our communication with Nick made it a very good buying experience.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Frisco, TX
    Feb 19, 2013

    Jack, Mike, Megan, Nick, Clay, Jaime, ... I'm sure I left someone out, but they are all top-notch people and pleasant to work with.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Frisco, TX
    Feb 19, 2013

    Someone from Hauk Custom Pools was at the job site daily during the construction phase. Mike was always available and responded quickly to any questions in email.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Prosper, TX
    Feb 13, 2013

    Megan was great, and so was Jack. Sammy was good too. Jamie came out later and helped us with some problems.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Frisco, TX
    Feb 04, 2013

    Nick's customer service was outstanding and he is the main reason why Hauk got the job over several others. From the beginning coming to my office and speaking with me to finalizing the deal he made sure I was happy.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Frisco, TX
    Feb 04, 2013

    Communication and making my experience what I expected

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Van Alstyne, TX
    Jul 08, 2012

    The build process was smooth and efficient. The contractors were all courteous and always picked up to keep the area as clean as possible. The communication and quick response to questions was helpful in keeping us informed and comfortable that everything was proceeding correctly.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from McKinney, TX
    Jun 20, 2012

    I was most satisfied with the creativity in design and workmanship of the stonework.

    Did you find this helpful? Yes
  • "Current Referrals" comment from McKinney, TX
    Jun 20, 2012

    I tell everybody i run into about Hauk Custom Pools.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from McKinney, TX
    Jun 06, 2012

    The quality of the stone work and the neatness of the property.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Frisco, TX
    May 31, 2012

    Chris and Mike were exceptional.

    Did you find this helpful? Yes
More Comments

Affiliations

  • GuildQuality
  • Angie's List
  • Better Business Bureau
  • Home & Garden Television
  • Pool and Spa News Top 50 Builders
GuildQuality Member
Guildmember
Since 2012

Types of Work

  • Pool remodel (34)
  • Swimming pool (34)
  • Spa (32)

Recent Activity

  • 3/27/15 Hauk Custom Pools, LLC received feedback from a customer in McKinney, TX.
  • 3/26/15 Hauk Custom Pools, LLC received feedback from a customer in Prosper, TX.
  • 3/25/15 Hauk Custom Pools, LLC received feedback from a customer in Proper, TX.
  • 3/25/15 Hauk Custom Pools, LLC received feedback from a customer in McKinney, TX.

More about Hauk Custom Pools, LLC

As a GuildQuality Guildmember, Hauk Custom Pools, LLC relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hauk Custom Pools, LLC in Frisco, TX; Mckinney, TX; Prosper, TX; Celina, TX; Allen, TX; Murphy, TX; Lucas, TX; Plano, TX; Van Alstyne, TX; Propser, TX; and 13 other cities in Texas.

In this report, Hauk Custom Pools, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 70 out of 119 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2015.