Hauk Custom Pools is owned by Robby and Crystal Hauk. Robby is a 17-year veteran of the pool industry, and the son of Bob Hauk who was a pool industry innovator during the 1950s. Today, Robby and Crystal's sons, Nick and Clay, are involved in the family business, making three generations of Hauks in the pool construction industry. Their phenomenal success and hundreds of satisfied Dallas pool owners comes from constructing well-built, beautiful pools. Others may try to imitate, but there is only one, original Hauk Custom Pools. (more)
I really liked the family aspect of the company. Longevity and very family oriented. That is why we purchased the pool from them. We were hoping that would continue throughout the ownership of our pool.The showroom and facility are nice and the fact that Hauk Pools owns everything makes you feel more comfortable that they will be there for the long run.
The quality of the work was exceptional and our communication with Nick made it a very good buying experience.
Jack, Mike, Megan, Nick, Clay, Jaime, ... I'm sure I left someone out, but they are all top-notch people and pleasant to work with.
Someone from Hauk Custom Pools was at the job site daily during the construction phase. Mike was always available and responded quickly to any questions in email.
Megan was great, and so was Jack. Sammy was good too. Jamie came out later and helped us with some problems.
Nick's customer service was outstanding and he is the main reason why Hauk got the job over several others. From the beginning coming to my office and speaking with me to finalizing the deal he made sure I was happy.
Communication and making my experience what I expected
The build process was smooth and efficient. The contractors were all courteous and always picked up to keep the area as clean as possible. The communication and quick response to questions was helpful in keeping us informed and comfortable that everything was proceeding correctly.
I was most satisfied with the creativity in design and workmanship of the stonework.
I tell everybody i run into about Hauk Custom Pools.
The quality of the stone work and the neatness of the property.
Chris and Mike were exceptional.
Nick and Sammy did a great job, and put up with us. Reid and mike were also there when needed. Great team effort.
Quality. They think through things and really put the finishing touches on their final product.
Nick Hauk, our salesperson, was professional and organized. He understands pool designs.
They didn't fall short in any area that comes to mind.
I was most satisfied with the communication.
Tyler was a very caring sales representative. He listened to our wants and tried to meet our needs. Sammy was very accessable and has been very thorough in returning calls for even basic questions.
Thank you Hauk Custom Pools for making our first ever pool experience an outstanding one! We loved the experience, and we love the product!
Thier willingness to own problems and deal fairly in the resolution of those problems.
As a GuildQuality Guildmember, Hauk Custom Pools, LLC relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hauk Custom Pools, LLC in Frisco, TX; Mckinney, TX; Prosper, TX; Celina, TX; Plano, TX; Allen, TX; Lucas, TX; Murphy, TX; Van Alstyne, TX; Little Elm, TX; and 7 other cities in Texas.
In this report, Hauk Custom Pools, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 65 out of 93 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2013.