Hauk Custom Pools is owned by Robby and Crystal Hauk. Robby is a 17-year veteran of the pool industry, and the son of Bob Hauk who was a pool industry innovator during the 1950s. Today, Robby and Crystal's sons, Nick and Clay, are involved in the family business, making three generations of Hauks in the pool construction industry. Their phenomenal success and hundreds of satisfied Dallas pool owners comes from constructing well-built, beautiful pools. Others may try to imitate, but there is only one, original Hauk Custom Pools. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Pool remodel (64)
Swimming pool (64)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
If I could, I would rate this statement a 5. They finished ahead of schedule.
They overachieved in this respect. I would rate this statement a 4+.
I would like to recognize Sammy Trevino and Nicholas Hauk for their exceptional service.
I already have recommended the company to a friend.
The Hauk Custom Pools staff, and the quality of the craftsmanship, exceeded our expectations. I would build many more pools with them, and I would recommend them to anybody I know.
Dear Mr. and Mrs. Bertsch,
Thank you very much for taking time from your day to let us know how your experience was; reviews like yours encourage us greatly! We are elated to hear how pleased you are! Know that it was an absolute pleasure being able to serve you. We are so glad that Nick and Sammy were able to deliver such excellent customer service to you. We look forward to a long term relationship with you for as long as you own your Hauk pool! We will always be here to serve you with any future needs that arise.
Sincerely, Hauk Custom Pools
Nick and Sammy did a great job with our pool and we appreciate everything!!
We were most satisfied in the prebuild process as well as the craftsmanship and attention to detail throughout the process.
We have referred multiple friends to Hauk and plan to do so in the future.
As a GuildQuality Guildmember, Hauk Custom Pools, LLC relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hauk Custom Pools, LLC in Frisco, TX; Mckinney, TX; Prosper, TX; Celina, TX; Allen, TX; Murphy, TX; Lucas, TX; Plano, TX; Little Elm, TX; Fairview, TX; and 17 other cities in Texas.
In this report, Hauk Custom Pools, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 110 out of 155 customers (71%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2016.
If you are a Hauk Custom Pools, LLC customer, and if Hauk Custom Pools, LLC completed work for you after March of 2012 but you haven't yet received a survey, please let us know.
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