Hauk Custom Pools is owned by Robby and Crystal Hauk. Robby is a 17-year veteran of the pool industry, and the son of Bob Hauk who was a pool industry innovator during the 1950s. Today, Robby and Crystal's sons, Nick and Clay, are involved in the family business, making three generations of Hauks in the pool construction industry. Their phenomenal success and hundreds of satisfied Dallas pool owners comes from constructing well-built, beautiful pools. Others may try to imitate, but there is only one, original Hauk Custom Pools. (more)
We enjoyed working with Jaime on our pool project. He was very attentive to our requests and worked with us to make our dream backyard come true. We have already recommended Hauk Custom Pools to several of our friends.
Impressed with Robbie Hauk the owner who took the time to personally inspect a problem I had with stains in the pebble sheen and the issue was resolved.
Jaime Mejia and Rob Masingham were awesome throughout the process.
I was most satisfied with the customer service.
the project was actually finished ahead of the original schedule.
The people who worked on the pool and patio were there virtually every day that weather permitted. It was awesome to watch the rock workers work their magic with a hammer a chisel to shape each rock that went into the raised sitting area.
Neighbors are still telling us how beautiful it is.
Tim Ryan was absolutely wonderful. Robby and Clay were very helpful and informative. Also, the foreman Sammy Travino was responsive and prompt every time we had a question.
The salesperson Tim Ryan as well as the construction manager Charlie Dimas were both great.
I was most satisfied with the professional quality workmanship.
Tyler Franklin was great from the very beginning. He was very accommodating and willing to go above and beyond. He stayed past closing to help us out. I would also like to recognize Sammy Trevino. The entire crew was very respectful and understanding. Everyone was very professional.
Tyler was terrific. Our project manager, Sammy, was always there when we needed him. He answered any questions we had and addressed all of our concerns. The entire team was great.
Peter did an excellent job. I was extremely pleased with that. He was very persistent, but he wasn't too pushy. I put him through a lot at times, and he handled it very professionally and with a good sense of humor. I actually had a lot of fun at his expense at times, and I enjoyed working with him.
Hauk is excellent at communicating with the customer and very prompt at resolving any issues. Nick and Charlie are awesome! We would not hesitate to recommend Hauk to anyone.
Peter Jackson was a great ambassador for Hauk from the initial visit to the post build. At times I know that I was a difficult and demanding customer and Peter was there to help with all my concerns.
I was most impressed with Tim Ryan, our salesperson. From day 1 my wife and I felt that Tim had our back and our best interest in mind. Tim was ALWAYS responsive either via e-mail, texts or phone. He listened, understood what we wanted and found innovative ways in the design to get us exactly what we wanted. If we had an issue with anything during the pool building process, we always copied Tim on the issue, and he was always the first to respond and get the right people on it.
Overall I am happy with my experience with Hauk Custom Pools. I think the pool and workmanship is beautiful. The equipment that runs the pool is very good. I have recommended Hauk to other people who are considering installing a pool.
Peter Jackson was very helpful and responsive at every stage in the project.
The people who do the warranty claims department are very professional and always follow through.
All the staff is very professional. You see the job site always cleaned up after they left every day. I felt at ease with the professional demeanor and appearance of all the guys who came out to my home.
As a GuildQuality Guildmember, Hauk Custom Pools, LLC relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hauk Custom Pools, LLC in Frisco, TX; Mckinney, TX; Prosper, TX; Celina, TX; Allen, TX; Murphy, TX; Lucas, TX; Plano, TX; Van Alstyne, TX; Propser, TX; and 13 other cities in Texas.
In this report, Hauk Custom Pools, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 88 out of 125 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2015.