About this companyView all
Hauk Custom Pools, LLC
Hauk Custom Pools is owned by Robby and Crystal Hauk. Robby is a 17-year veteran of the pool industry, and the son of Bob Hauk who was a pool industry innovator during the 1950s. Today, Robby and Crystal's sons, Nick and Clay, are involved in the family business, making three generations of Hauks in the pool construction industry. Their phenomenal success and hundreds of satisfied Dallas pool owners comes from constructing well-built, beautiful pools. Others may try to imitate, but there is only one, original Hauk Custom Pools. More
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Types of workView all
Pool remodel (34)
Swimming pool (34)
Most helpful reviews & commentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Review by Stephanie C. of Frisco, TX
Comment from Lewisville, TX
Impressed with Robbie Hauk the owner who took the time to personally inspect a problem I had with stains in the pebble sheen and the issue was resolved.
"Recognize Excellence" comment from Lewisville, TX
Jaime Mejia and Rob Masingham were awesome throughout the process.
"Area Of Satisfaction" comment from Propsert, TX
I was most satisfied with the customer service.
"Schedule" comment from McKinndy, TX
the project was actually finished ahead of the original schedule.
"Area Of Satisfaction" comment from McKinndy, TX
The people who worked on the pool and patio were there virtually every day that weather permitted. It was awesome to watch the rock workers work their magic with a hammer a chisel to shape each rock that went into the raised sitting area.
"Quality Of Workmanship" comment from McKinndy, TX
Neighbors are still telling us how beautiful it is.
"Recognize Excellence" comment from Frisco, TX
Tim Ryan was absolutely wonderful. Robby and Clay were very helpful and informative. Also, the foreman Sammy Travino was responsive and prompt every time we had a question.
"Recognize Excellence" comment from McKinney, TX
The salesperson Tim Ryan as well as the construction manager Charlie Dimas were both great.
"Area Of Satisfaction" comment from McKinney, TX
I was most satisfied with the professional quality workmanship.
- Angie's List
- Better Business Bureau
- Home & Garden Television
- Pool and Spa News Top 50 Builders
More about Hauk Custom Pools, LLC
As a GuildQuality Guildmember, Hauk Custom Pools, LLC relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hauk Custom Pools, LLC in Frisco, TX; Mckinney, TX; Prosper, TX; Celina, TX; Allen, TX; Murphy, TX; Lucas, TX; Plano, TX; Van Alstyne, TX; Propser, TX; and 13 other cities in Texas.
In this report, Hauk Custom Pools, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 88 out of 125 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2015.
If you are a Hauk Custom Pools, LLC customer, and if Hauk Custom Pools, LLC completed work for you after March of 2012 but you haven't yet received a survey, please let us know.