Hauk Custom Pools is owned by Robby and Crystal Hauk. Robby is a 17-year veteran of the pool industry, and the son of Bob Hauk who was a pool industry innovator during the 1950s. Today, Robby and Crystal's sons, Nick and Clay, are involved in the family business, making three generations of Hauks in the pool construction industry. Their phenomenal success and hundreds of satisfied Dallas pool owners comes from constructing well-built, beautiful pools. Others may try to imitate, but there is only one, original Hauk Custom Pools. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Pool remodel (64)
Swimming pool (64)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Tim Ryan, Stuart Box and Lance. These guys are awesome. Honest, hard working, and professional. These are qualities very rarely found in today's workforce. Hang on to these guys as long as you can because with them as your face to the customer Hauk is well positioned for continued growth.
I interviewed several companies before choosing Hauk. There were several companies that just told me what I wanted to hear rather than provide me with expert advice. After careful consideration and cost analysis, I chose Tim Ryan and Hauk. I believed then and now know that although Hauk wasn't the cheapest...
Dear Mr. Cicalese, thank you so much for your recent review! We are greatly encouraged to hear how positive and impactful your Hauk experience has been. It was a pleasure to work with you form start to finish. We are thrilled to hear that Tim was able to provide you with expert advice as you worked to make each of your decisions. Thank you for trusting us to transform your backyard. We look forward to a long term relationship with you! Sincerely, Hauk Custom Pools
Sammy, our site supervisor, has been outstanding throughout our entire relationship with Hauk. Also, Nick has been very helpful and supportive. We appreciate the relationship we have with both of these men.
I think we received the attention we expected and deserved throughout the construction process and beyond.
The process that was explained to us took place exactly how Hauk told us it would. This was reassuring to us. Also, the pool is beautiful!
If I could, I would rate this statement a 5. They finished ahead of schedule.
They overachieved in this respect. I would rate this statement a 4+.
I would like to recognize Sammy Trevino and Nicholas Hauk for their exceptional service.
As a GuildQuality Guildmember, Hauk Custom Pools, LLC relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hauk Custom Pools, LLC in Frisco, TX; Mckinney, TX; Prosper, TX; Celina, TX; Allen, TX; Murphy, TX; Lucas, TX; Plano, TX; Little Elm, TX; Fairview, TX; and 17 other cities in Texas.
In this report, Hauk Custom Pools, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 111 out of 155 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2016.
If you are a Hauk Custom Pools, LLC customer, and if Hauk Custom Pools, LLC completed work for you after March of 2012 but you haven't yet received a survey, please let us know.
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