Hauk Custom Pools is owned by Robby and Crystal Hauk. Robby is a 17-year veteran of the pool industry, and the son of Bob Hauk who was a pool industry innovator during the 1950s. Today, Robby and Crystal's sons, Nick and Clay, are involved in the family business, making three generations of Hauks in the pool construction industry. Their phenomenal success and hundreds of satisfied Dallas pool owners comes from constructing well-built, beautiful pools. Others may try to imitate, but there is only one, original Hauk Custom Pools. (more)
the project was actually finished ahead of the original schedule.
The salesperson Tim Ryan as well as the construction manager Charlie Dimas were both great.
Tyler Franklin was great from the very beginning. He was very accommodating and willing to go above and beyond. He stayed past closing to help us out. I would also like to recognize Sammy Trevino. The entire crew was very respectful and understanding. Everyone was very professional.
Peter did an excellent job. I was extremely pleased with that. He was very persistent, but he wasn't too pushy. I put him through a lot at times, and he handled it very professionally and with a good sense of humor. I actually had a lot of fun at his expense at times, and I enjoyed working with him.
Hauk is excellent at communicating with the customer and very prompt at resolving any issues. Nick and Charlie are awesome! We would not hesitate to recommend Hauk to anyone.
Peter Jackson was a great ambassador for Hauk from the initial visit to the post build. At times I know that I was a difficult and demanding customer and Peter was there to help with all my concerns.
I was most impressed with Tim Ryan, our salesperson. From day 1 my wife and I felt that Tim had our back and our best interest in mind. Tim was ALWAYS responsive either via e-mail, texts or phone. He listened, understood what we wanted and found innovative ways in the design to get us exactly what we wanted. If we had an issue with anything during the pool building process, we always copied Tim on the issue, and he was always the first to respond and get the right people on it.
Overall I am happy with my experience with Hauk Custom Pools. I think the pool and workmanship is beautiful. The equipment that runs the pool is very good. I have recommended Hauk to other people who are considering installing a pool.
Peter Jackson was very helpful and responsive at every stage in the project.
All the staff is very professional. You see the job site always cleaned up after they left every day. I felt at ease with the professional demeanor and appearance of all the guys who came out to my home.
The people who do the warranty claims department are very professional and always follow through.
i received exceptional service from everyone st Hauk!
I thought the communication was outstanding. Hauk Custom Pools, LLC kept me up to speed on what was going on. I was also satisfied with the quality of the job.
Nick is a very dedicated and sincere member of this team. He is very confident is his products and he vibrates enthusiasm for the confidence of his last name Hauk.
I really liked the family aspect of the company. Longevity and very family oriented. That is why we purchased the pool from them. We were hoping that would continue throughout the ownership of our pool.The showroom and facility are nice and the fact that Hauk Pools owns everything makes you feel more comfortable that they will be there for the long run.
The quality of the work was exceptional and our communication with Nick made it a very good buying experience.
Someone from Hauk Custom Pools was at the job site daily during the construction phase. Mike was always available and responded quickly to any questions in email.
Jack, Mike, Megan, Nick, Clay, Jaime, ... I'm sure I left someone out, but they are all top-notch people and pleasant to work with.
Megan was great, and so was Jack. Sammy was good too. Jamie came out later and helped us with some problems.
Communication and making my experience what I expected
As a GuildQuality Guildmember, Hauk Custom Pools, LLC relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hauk Custom Pools, LLC in Frisco, TX; Mckinney, TX; Prosper, TX; Celina, TX; Allen, TX; Murphy, TX; Lucas, TX; Plano, TX; Van Alstyne, TX; Propser, TX; and 13 other cities in Texas.
In this report, Hauk Custom Pools, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 86 out of 124 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2015.