Hatfield Builders & Remodelers
701 E. Plano Pkwy Suite 410Plano, TX 75074(214) 281-8800

Hatfield Builders & Remodelers is an award winning residential design and construction firm in the North Dallas Area. We don't just build kitchens, bathrooms, or houses; we build relationships. (more)


Customer Feedback Summary

Of 56 customers surveyed, 44 responded (79%)
Budget
100%
Clean & Safe
93%
Communication
91%
Construction Quality
100%
Expertise
100%
Employees & Subcontractors
100%
Problem Resolution
100%
Professional & Organized
100%
Punchlist
95%
Schedule
93%
Trust
100%
Value
100%
Likely to Recommend
100%

Map of Recent Work

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Reviews & Comments

21 Ratings
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  • Hatfield Builders & Remodelers
    Review by Judy S. of Richardson, TX
    Jun 22, 2015

    Hatfield exceeded our expectations in almost every way. We are so very pleased with the beautiful, open, light and airy home that we have now.

    Did you find this helpful? Yes
  • Hatfield Builders & Remodelers
    Review by Mark H. of Allen, TX
    Apr 06, 2015

    I'm satisfied overall with the quality of materials and workmanship.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Plano, TX
    Mar 07, 2015

    The people! All were professional, yet personal. Haven't met an employee yet that isn't willing to do what it takes to make the customer happy and satisfied.

    Did you find this helpful? Yes
  • Hatfield Builders & Remodelers
    Review by Greg E. of Plano, TX
    Mar 07, 2015

    Good oversight of subcontractors, changed subcontractors when necessary

    Did you find this helpful? Yes
  • Hatfield Builders & Remodelers
    Review by Graham W. of Richardson, TX
    Jan 08, 2015

    Chad and his crew are fantastic to work with. We would recommend them to anyone looking to remodel their home.

    Did you find this helpful? Yes
  • Hatfield Builders & Remodelers
    Review by Chris R. of Murphy, TX
    Dec 04, 2014

    Over all the experience was beyond our expectation. We definitely recommend them to others. We recommended them to realtors in the area. We were going to move but went this route. They did a fantastic job. You hear horror stories about contractors but we could never imagine how great this went. We can use this space the way we never thought we could now!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Ricahrdson, TX
    Oct 16, 2014

    Work completed earlier than anticipated and all personnel assigned to my project were wonderful.

    Did you find this helpful? Yes
  • Hatfield Builders & Remodelers
    Review by Charlotte D. of Ricahrdson, TX
    Oct 16, 2014

    After interviewing 3 contractors for my kitchen remodel, I just 'knew' Hatfield was the remodeler of choice for my project. They were courteous, professional and my project was completed earlier than I had expected. Natalie Lyden, the designer was very helpful with making selections and Chris Grube, my job superintendent, was absolutely wonderful and always available by phone if I needed him and he can 'fix' anything. Dustin Bailey was also great and reassuring. I would highly recommend Hatfield for consideration to anyone that is considering any remodel project to their home. Extremely satisfied!!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Murphy, TX
    Aug 04, 2014

    Just the overall work in general that they did. It was very nicely done, especially where they added a window and bricked up another window.

    Did you find this helpful? Yes
  • Hatfield Builders & Remodelers
    Review by John B. of Murphy, TX
    Aug 04, 2014

    There design and construction work is well thought out and well executed. The end result was exceptionally well done and overall we are very happy with the end product.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Plano, TX
    Jul 31, 2014

    I was most satisfied with Hatfield's crews. They were awesome.

    Did you find this helpful? Yes
  • "Lead Source" comment from Plano, TX
    Jul 31, 2014

    I heard about them through my friends Missy Bender and Fiona Ito. They were both pleased with the work they had done and recommend them highly.

    Did you find this helpful? Yes
  • Hatfield Builders & Remodelers
    Review by Robert H. of Plano, TX
    Jul 31, 2014

    We're extremely pleased with the job that Hatfield Builders & Remodelers did for us. The workmanship was wonderful, the crews were great to work with, and the employees are extremely professional. We would definitely work with them again.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Dallas, TX
    May 20, 2014

    We had to unexpectedly re-design our foundation to adjust for the root field of a 50yr old oak. HBD adeptly handled the situation and in fact, supplied the design idea that satisfied both the structural engineer and the arborist in a timely fashion. HBD's good work helped us to stay on our challenging timeline and save our priceless oak.

    Did you find this helpful? Yes
  • Hatfield Builders & Remodelers
    Review by Rich H. of Dallas, TX
    May 20, 2014

    Hatfield Builders provides the highest quality standard in the business. No detail is too small. All of their sub-cons are professional and take great pride in their work. Dealing with construction on your home is always stressful. Knowing that my call would always be returned and that I would finish the conversation with a clear understanding of status significantly reduced the stress of the project. I highly recommend Hatfield Builders.

    Did you find this helpful? Yes
  • "Area For Improvement" comment from Dallas, TX
    May 17, 2014

    Everything worked as we expected

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Dallas, TX
    May 17, 2014

    Communication was regular and timely so we knew what was happening and when

    Did you find this helpful? Yes
  • Hatfield Builders & Remodelers
    Review by Darren H. of Dallas, TX
    May 17, 2014

    I'm, to put it lightly, a 'precise' person and have clearly defined, but very high, expectations. Chad and his team worked with us from pre-planning to architectural plans to constructions and completion in a way I could only hope for. This is our first house to build and I've heard a multitude of nightmare stories regarding cost overruns, change orders, poor scheduling and even worse from friends that have built houses and done major remodel projects and wanted to spell things out very clearly, from the beginning, to avoid as many of these pitfalls as possible. Before we made the choice to work with Hatfield, we interviewed his team as much as they interviewed us to ensure everyone knew what the process would be like and what everyone's expectations were. Throughout this process we've valued that everyone at Hatfield has not just, built what we asked for but offered recommendations, based off their experience, to ensure we would end up with the best final product possible. Everything has been a true calibration with the end goal being a beautiful and timeless home that was: on time, on budget and exceeded our hopes.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Dallas, TX
    May 07, 2014

    They were very willing to listen and address problems.

    Did you find this helpful? Yes
  • "Area For Improvement" comment from Dallas, TX
    May 07, 2014

    I would have liked more accurate information on when subcontractors would be working.

    Did you find this helpful? Yes
More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodelers Advantage

Affiliations

  • GuildQuality
  • 2013 CotY Regional Winner - Residential Kitchens $40,000 - $80,000
  • 2013 Professional Remodeler America's Top Remodelers
  • EPA Lead-Safe Certified Firm
  • Home Builders Association of Greater Dallas
  • NARI Certified Kitchen & Bath Remodeler, CKBR
  • NARI Certified Remodeler
  • National Association of the Remodeling Industry (NARI)
  • National Kitchen and Bath Association
  • Remodeling Magazine Big50 Class of 2015
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014, 2015
Feedback Milestone
10 Consecutive Great Reviews
2015 - See more

Types of Work

  • Kitchen remodel (20)
  • Bathroom Remodel (18)
  • Design build remodel (13)
  • Whole house remodel (8)
  • Addition (5)
  • New home (2)
  • Garage (1)

Recent Activity

  • 6/22/15 Hatfield Builders & Remodelers received feedback from a customer in Richardson, TX.
  • 6/11/15 Hatfield Builders & Remodelers published an example of their work.
  • 4/29/15 Hatfield Builders & Remodelers published an example of their work.
  • 4/14/15 Hatfield Builders & Remodelers received feedback from a customer in Dallas, TX.
  • 4/07/15 Hatfield Builders & Remodelers received feedback from a customer in Dallas, TX.

More about Hatfield Builders & Remodelers

As a GuildQuality Guildmember, Hatfield Builders & Remodelers relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hatfield Builders & Remodelers in Dallas, TX; Plano, TX; Richardson, TX; Carrollton, TX; Murphy, TX; Allen, TX; Ricahrdson, TX; and Addison, TX.

In this report, Hatfield Builders & Remodelers has published a summary of the customer feedback they've received since they joined GuildQuality in March 2013. In that time, 44 out of 56 customers (79%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2015.

Hatfield Builders & Remodelers surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Hatfield Builders & Remodelers customer, and if Hatfield Builders & Remodelers completed work for you after March of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Hatfield Builders & Remodelers since March of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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