Hatfield Builders & Remodelers
701 E. Plano Pkwy Suite 410Plano, TX 75074(214) 281-8800

Hatfield Builders & Remodelers is a professional residential design and construction firm in the North Dallas Area. We don't just build kitchens, bathrooms, or houses; we build relationships. (more)


Customer Feedback Summary

Of 32 customers surveyed, 23 responded (72%)
Budget
100%
Clean & Safe
100%
Communication
96%
Construction Quality
100%
Expertise
100%
Employees & Subcontractors
100%
Problem Resolution
100%
Professional & Organized
100%
Punchlist
100%
Schedule
96%
Trust
100%
Value
100%
Likely to Recommend
100%

Map of Recent Work

Reviews & Comments Reviews Only All Projects Projects with Images

Reviews & Comments

3 Reviews
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  • review
    Andrew P.
    Richardson, TX
    Jan 10, 2014
    Hatfield Builders & Remodelers

    Chad and his team of experienced pros made our dream of a kitchen and living room renovation a beautiful reality. From our initial meeting with Chad to demolition and rebuild, the entire team of Hatfield Builders & Remodelers were professional, polite, highly skilled and organized. Any hiccups along the way were promptly addressed and we were always apprised of the schedule and progress status of our project. We felt like we were not merely clients but friends, and will definitely call on them again for any future projects.

  • comment
    Area For Improvement
    Plano, TX
    Jan 08, 2014

    Hatfield did not fall short of my expectations in any areas

  • comment
    Area Of Satisfaction
    Plano, TX
    Jan 08, 2014

    We enjoyed the whole experience. It helped that we were not living in our house when the remodeling project was under way and Hatfield was able to move at a very good construction pace. I thought that their sub contractors were very good, organized and timely. Our project ran over time by about ten days because home building and remodeling is booming in Dallas and some of the subs got pulled into other projects, Certianly understandable in today's construction environment.

  • comment
    Lead Source
    Plano, TX
    Jan 08, 2014

    Recommended by a friend

  • review
    R.P.J.
    Plano, TX
    Jan 08, 2014
    Hatfield Builders & Remodelers

    We really enjoyed working with Hatfield Builders and love the home they created for us. From our initial meeting through completion we felt in complete control of our project. We maintained excellect communication which limited any surprises that can arise during construction. We're planning more work on our home in the next month and Hatfield will be back in here again for the next phase!.

  • comment
    Additional Comment
    Plano, TX
    Sep 10, 2013

    Our experience was excellent.

  • comment
    Area Of Satisfaction
    Plano, TX
    Sep 10, 2013

    Their attention to understanding what we were looking for within a budget and making sure we were satisfied was great. You get to know the people and trust them.

  • comment
    Lead Source
    Plano, TX
    Sep 10, 2013

    A neighbor recommended them.

  • comment
    Area Of Satisfaction
    Dallas, TX
    Aug 29, 2013

    Problem Solving, design, professionalism, workmanship of all subs.

  • review
    Robbie W.
    Dallas, TX
    Aug 29, 2013
    Hatfield Builders & Remodelers

    Chad Hatfield, and the employees, and sub contractors were all professional. The workmanship and quality of the end product is the Hallmark that resonates most with me.

  • comment
    Additional Comment
    Dallas, TX
    Jul 01, 2013

    Chad, Dustin, Greg, and Lindy Jo were great to work with. They listened to our needs and wants and executed accordingly. My wife and two boys were very comfortable having them in the house on a regular basis, and that is very important given a remodel is such an invasive process. Hatfield really strives to make the inherent discomforts of a remodel more palatable. We love our new kitchen! Thank you all!

  • comment
    Area Of Satisfaction
    Dallas, TX
    Jul 01, 2013

    I am extremely satisfied with Hatfield's drive for an excellent end product. They would often identify and remedy issues during the remodel before we would have a chance to notice. I never had to worry about them trying to sweep anything under the rug. They were a true advocate of ours and took responsibility and control of all the activities during the remodel, even if it was work being performed by a sub-contractor. Additionally, Hatfield passed savings along to us when the cost for a portion of the project came in less than expected. They had a genuine regard for my home, my family, our project, and our happiness during the process.

  • comment
    Additional Comment
    Dallas, TX
    May 23, 2013

    I'm really pleased! This is the second time I've used them.

  • comment
    Area Of Satisfaction
    Dallas, TX
    May 23, 2013

    I'm very satisfied with the workmanship.

  • comment
    Area Of Satisfaction
    Dallas, TX
    Mar 22, 2013

    They provide really good quality. I can trust them to come in and out of my house without having to worry about it. Their guys are nice.

  • comment
    Additional Comment
    Dallas, TX
    Mar 22, 2013

    I would absolutely use Hatfield again, and I would recommend them to anybody.

  • comment
    Area Of Satisfaction
    Dallas, TX
    Mar 22, 2013

    I was most satisfied that they were very transparent. If I brought something up, it was addressed very quickly. I also liked the expertise and the advice they provided. They gave a lot of really practical advice that was in my best interests as opposed to theirs.

  • comment
    Lead Source
    Dallas, TX
    Mar 22, 2013

    My neighbor recommended Hatfield to me.

  • comment
    Area For Improvement
    Dallas, TX
    Mar 20, 2013

    We really didn't encounter any areas in which Hatfield Builders fell short of our expectations. Overall, they were very responsive to any questions that we had along the way. Always kept us updated as to the progress they were making as well as updating us on their progress relative to the estimated timeline to complete the project.

  • comment
    Area Of Satisfaction
    Dallas, TX
    Mar 20, 2013

    First and foremost we were satisfied with the quality of the work that Hatfield Builders delivered. The work was of the highest craftsmanship and we continue to receive compliments on the work that they did. Secondly, we were extremely satisified with the timeliness of their work. They laid out a construction calendar and kept to that calendar with very little if any missed deadlines. They were very responsive to any questions that we had along the way and were very creative on their design plans. They were very willing to do what we asked but were also not shy about pointing out areas that we might want to reconsider our thinking (e.g., would point out if a certain type of stain would appear dated, or the size of a desired appliance would either dwarf or be dwarfed by the layout). And in the end, the actual cost of the remodel came in right on plan with their estimates. Overall, we plan on using them again.

More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodelers Advantage

Affiliations

  • GuildQuality
  • EPA Lead-Safe Certified Firm
  • NARI Certified Kitchen & Bath Remodeler, CKBR
  • NARI Certified Remodeler
  • National Kitchen and Bath Association
GuildQuality Member
Guildmember
Since 2013

Types of Work

  • Kitchen remodel (10)
  • Bathroom remodel (7)
  • Whole house remodel (3)
  • Addition (2)
  • New home (2)
  • Design build remodel (1)

Recent Activity

  • 2/14/14 Hatfield Builders & Remodelers received feedback from a customer in Plano, TX.
  • 2/08/14 Hatfield Builders & Remodelers published an example of their work.
  • 2/05/14 Hatfield Builders & Remodelers published an example of their work.
  • 2/05/14 Hatfield Builders & Remodelers published an example of their work.
  • 2/05/14 Hatfield Builders & Remodelers published an example of their work.

More about Hatfield Builders & Remodelers

As a GuildQuality Guildmember, Hatfield Builders & Remodelers relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hatfield Builders & Remodelers in Dallas, TX; Plano, TX; Richardson, TX; and Carrollton, TX..

In this report, Hatfield Builders & Remodelers has published a summary of the customer feedback they've received since they joined GuildQuality in March 2013. In that time, 23 out of 32 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2014.

Hatfield Builders & Remodelers surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Hatfield Builders & Remodelers customer, and if Hatfield Builders & Remodelers completed work for you after March of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Hatfield Builders & Remodelers since March of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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2014 Guildmaster Application

Hatfield Builders & Remodelers is a candidate for a 2014 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Hatfield Builders & Remodelers must survey all of their customers.

If you are a recent customer of Hatfield Builders & Remodelers and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Hatfield Builders & Remodelers's application.