Hatfield Builders & Remodelers is an award winning residential design and construction firm in the North Dallas Area. We don't just build kitchens, bathrooms, or houses; we build relationships. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Kitchen remodel (25)
Bathroom remodel (24)
Design build remodel (19)
Whole house remodel (11)
Design services (6)
New home (2)
Fireplace remodel (1)
Master bathroom (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
I can say that I genuinely enjoyed the process of working with Hatfield Builders. From the design to the final product, I was completely satisfied.The design process was absolutely critical for us. We were gutting our kitchen, moving walls and completely starting over with the layout. The Hatfield design process let us do multiple iterations of the layout and actually see what it would look like with 3D renderings. For me, this alleviated one of my biggest fears- that we would get to the end of the contruction and I wouldn't like the layout and finish choices we had made. I got to see what my kitchen would look like before a single wall came down. When you tell people you are going through a remodel, they immediately tell you all of their horror stories with contractors. However, we had nothing but a positive experience and highly recommend Hatfield Builders to our friends. I have no doubt we will use them again in the future.
The job site was always clean and safe for our family of 5 - with 3 little girls to safely stay at the house when we could. The quality and attention to detail is outstanding. No detail was complete until it was perfected. The final outcome of the job is more amazing that I even imagined it would be.
The people! All were professional, yet personal. Haven't met an employee yet that isn't willing to do what it takes to make the customer happy and satisfied.
Over all the experience was beyond our expectation. We definitely recommend them to others. We recommended them to realtors in the area. We were going to move but went this route. They did a fantastic job. You hear horror stories about contractors but we could never imagine how great this went. We can use this space the way we never thought we could now!
Work completed earlier than anticipated and all personnel assigned to my project were wonderful.
As a GuildQuality Guildmember, Hatfield Builders & Remodelers relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hatfield Builders & Remodelers in Dallas, TX; Plano, TX; Richardson, TX; Murphy, TX; Carrollton, TX; Garland, TX; Allen, TX; Addison, TX; and Ricahrdson, TX.
In this report, Hatfield Builders & Remodelers has published a summary of the customer feedback they've received since they joined GuildQuality in March 2013. In that time, 50 out of 65 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2016.
Hatfield Builders & Remodelers surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Hatfield Builders & Remodelers customer, and if Hatfield Builders & Remodelers completed work for you after March of 2013 but you haven't yet received a survey, please let us know.
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