Feinmann is a national award-winning design/build firm, specializing in kitchen and bath remodels, room additions, and whole house renovations. From listening to our clients over the past 20 years, we have learned what matters most when it comes to making major home improvements - in short, they look for ingenious design, a well-articulated process, superb craftsmanship, responsive service, and the best value for the cost. That is why we have built a complete range of in-house services, from expert planning all the way through fabrics and furnishings, around exactly these requirements. And, even when a particular project is complete, we are committed to enhancing our relationship through on-going education, acting as a sounding board for design and remodeling issues, and helping address the hands-on maintenance needs of our clients. (more)
Kyle was superb in addressing and resolving any problems. He is very experienced and creative, and any time anything unexpected happened, we could trust that Kyle would figure out a way to make it right. (For example - we had a vanity installed in the bathroom and there was a gap near the wall - Kyle came up with a great solution. We had a dog feeding station installed, and Kyle found a perfect material to prevent water damage). Also in the rare cases of a problem that was due to Feinmann, there was no arguing about responsibility (eg the initial kitchen sink was an unexpected size and was replaced without argument, and one piece of granite was patched and again, it was replaced without argument).
We had heard good things about the firm over the years. They are not the cheapest, but in this case you get what you pay for. We worked with a high quality team, and got a great redesigned downstairs.
End result is in line with our wishes and hopes. Outsiders who have seen the remodelled space are impressed. However, there were severe delays and costs were substantially higher than anticipated.
Kevin, the carpenter, excelled at being both highly skilled and attentive to the needs of the household while working. He was thoughtful and communicative and willing to go the extra mile to make the experience of a kitchen and bath renovation a pleasing one. Dave Wittig was an excellent project manager and responded to all questions and concerns with thoughtfulness and generosity. He kept the project moving and having his overview always guaranteed a high level of expertise from everyone involved. Tammy Russo was a delight to work with and provided aesthetic and tactical solutions and suggestions. Tom, the painter, was so careful and thorough and skilled and extended himself over and over to accommodate to the needs of the project, always lending a helpful hand and being patient in the process. The electrician, Dave, was very competent, as was the plumber and tile people. I would say it is a remarkable team of professionals.
The finished product is phenomenal. With Feinmann you are guaranteed a high level of expertise and an attention to detail and aesthetics that is unparalleled. Concerns and problems during the project were handled with sensitivity to the needs of the client and with great attention to making the process an enjoyable one. All in all, I would recommend Feinmann to all those looking for a high quality renovation.
Each of the Feinmann professionals with whom we worked went above and beyond to give us the gorgeous kitchen of which we had dreamed. Feinmann prides itself on catering to a discerning clientele and we were certainly that type. We had a lot of input to share and we felt completely heard, accommodated, and appropriately advised along the way. Even with the one or two "challenges" we encountered, Feinmann immediately and professionally addressed them to our compete satisfaction. I would be happy to work with them again in the future.
I wasn't fully prepared for the number, complexity and timing of decisions that would be necessary. Feinmann was very patient and worked with me through all of my concerns and issues.
Highly recommended and the style of their work was what we were looking for.
Feinmann is committed to satisfying their customers by completing a project that will meet or exceed their expectations. They will follow through on issues and concerns to "make things right".
Prior experience with FRI. Quality workmanship. Trustworthiness. Competence.
They did a high quality job. They were very responsive to questions and needs. They do great quality work, and they have good, clever ideas.
Thanks to everyone involved in making this a very successful project for us.
Brian, the "carpenter", was amazing both in terms of "doing it all" himself, as well as going out of his way to deal very, very quickly with whatever issues arose or requests we made. Chris,the project manager, was also professional and delivered the project without any major suprises. Kate, the kitchen designer, was also very helpful in terms of adapting to our "non-standard" requests.
Feinmann dramatically transformed our kitchen and living spaces working within very tight constraints imposed by the Lexington Conservation Commission. We are exceptionally pleased with the results.
Overall, we were very pleased with Feinmann and the project. We love our new kitchen. Feinmann essentially came in on budget and although completion was delayed a bit, it was not significant. Even though some things remained undone we had use of our kitchen by the original completion date.
We enjoyed working with the entire team. Chris Tobin, Kate Yurgelun, and Chris Gonzalez were all a pleasure to work with.
We wanted a design and build contractor. We wanted a single entity to manage the project and be accountable. We also wanted someone who did high quality work.
Tammy Russo, Kevin, Andy and the crew who recently renovated our den and performed some much needed repairs to the outside of the house.
They've worked for me before and I was immensely satisfied
Feinmann, Inc. is a well run, organized and exceptionally talented company. The planning is carefully laid out, costs are clear, and the execution is top notch. I recommend them to all my friends and acquaintances who are looking to renovate.
As a GuildQuality Guildmember, Feinmann Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Feinmann Inc. in Lexington, MA; Newton, MA; Arlington, MA; Belmont, MA; Cambridge, MA; Boston, MA; Brookline, MA; Weston, MA; Winchester, MA; Burlington, MA; and 15 other cities in Massachusetts and Rhode Island..
In this report, Feinmann Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in November 2005. In that time, 104 out of 140 customers (74%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.
Feinmann Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Feinmann Inc. customer, and if Feinmann Inc. completed work for you after November of 2005 but you haven't yet received a survey, please let us know.