At the start of every project, we have one goal in mind: to meet or exceed our client’s expectations in such a way that they will refer us to friends and family.
Communication, quality and understanding of complicated design issues. Excellent in problem solving
We have built 3 homes and this was by far the most enjoyable.It was great to work with professionals who understand budget, schedule and quality under difficult design specifications and conditions .We pushed the envelope with our requests and they delivered.The attitude is "Can do" and always with a smile. Susan C.
I bellieve FBN to be a company of high integrity and commitment to quality.
Although early in the construction process, FBN has met/exceeded our expectations in many aspects. As one of us is an interior designer, another a former architect, they are absolutely on the same page with our design intent, and we recognized that quality during our selection process and is ultimately why we hired them.Their organization skills are impeccable - detailed project plans, meeting minutes, careful budget tracking. The communication channels have been outstanding (nod to Dani and Larissa) as well. Their quality of sub-contractors so far have been very remarkable, we are overall pleased by their professionalism and enthusiasm to be working on our project.
Ebben James-The best General Contractor in the world. This man can do it all- Draft, Design, Problem solve and build anything. He is always smiling and laughing. He is never negative. He thinks out of the box and anticipates everything so there are no surprises.
We are so lucky to have FBN as our builders and will use them again!
We have recommended FBN to two friends who are very happy we did so.
No. I have worked with these guys for 20 years now. They are absolutely wonderful and I am delighted to work with them.
FBN has done a number of projects for us starting in 1994 from a larger kitchen project to smaller ones. Their perfectionism in making sure that the job is done right with highest quality materials and subcontractors and attention to daily cleanup and minimizing mess in the rest of the house stand out . They also are mindful of our budget when selecting materials and other options. We will never consider having anyone else work on our home.
The company is first rate! Philip Mills treated the job as if he was working on his own house. He's a great problem solver and has a lot of energy. Dani Toole was very easy to work with. Her project development and budget explanations were very understandable and thorough. Everyone at the company works very hard, are very talented and committed. The subcontractors are first rate, too.
My whole team has been fantastic!!!
Our schedule was a very tight and difficult one with many trades coming and going and FBN did an exceptional job managing the project hitting the target date with success.
the daily presence of the PM was the key to the success of our project. He and management were easy to reach by phone when necessary and they responded to each and every request with attention to detail.
Everyone who has seen the quality of work has been extremely impressed. "Wowed" might be a good description.
1. Schedule - still amazed how quickly it got done.2. quality - fantastic3. Personnel - everyone was professional, personable, good at their jobs4. Subs - all impressed us as professionals who enjoyed their work and took pride in doing a job of very high quality
Steve Hill - an exceptional craftsman who did a great job overseeing the project from beginning to end. Steve only knows one way to do things - the right way.Bob Murray - ran a great project, always prepared, very professional, always kept the next stage of the job in mind. Bob remained calm under all circumstances, resolved conflicts skillfully, particularly good at handling us when we were upset about something or other. Great follow thru on questions of any type, scheduling matters, etc. We genuinely enjoyed working with both Steve and Bob.
The quality of the work and materials.
Everyone at FBN was very courteous and respectful.
Customer service definitely!
Everybody as a whole was great!
As a GuildQuality Guildmember, FBN Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of FBN Construction, Inc. in Boston, MA; Needham, MA; Newton, MA; Wellesley, MA; Brookline, MA; Waban, MA; Winchester, MA; Cambridge, MA; Milton, MA; Lexington, MA; and 23 other cities in Massachusetts.
In this report, FBN Construction, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in March 2009. In that time, 120 out of 232 customers (52%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2013.
FBN Construction, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a FBN Construction, Inc. customer, and if FBN Construction, Inc. completed work for you after March of 2009 but you haven't yet received a survey, please let us know.