For almost two decades, Dolphin Architects and Builders has been designing and building striking showcase homes and thoughtful cottages throughout Charleston and its neighboring islands in the Lowcountry of South Carolina. With prestigious awards in design and service and a 5 year guarantee on all new homes, Dolphin's expertise has been recognized both locally and nationally. The Dolphin team of experienced architects and custom home builders collaborate on a design/build process to make building a custom home a seamless experience. Discover why Dolphin's "no surprises" approach changes the way clients view custom home construction.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Design build remodel (23)
Whole house remodel (18)
Custom home (16)
Exterior painting (1)
New home (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Following the project from a great distance was a concern, but communication and accessibility by the Dolphin team has reduced our anxiety. They've been great to work with.
We are living out of town while Dolphin builds our home. We have every faith in the Dolphin team that they will oversee our project as we would and build us a beautiful home. They will walk you through the home building process so the experience is a memorable and enjoyable one. We couldn't do it without them.
They are very nice people to do business with.
The quality of the work was truly first class...I'm very proud to show off their work to visitors.
Dolphin has been very communicative and patient as we work to understand the building process. Their architect, Noel Kade, was and continues to be exceptional. She listened very well to our comments and designed a home which exceeded our expectations in terms of the layout and bringing to life our very fuzzy vision.
Additions to the team following change of ownership have been hugely positive (particularly lead PM).
Clearly an important area - I have been very pleased with this aspect. No surprises - when any issues arose (as they always will with a complicated project), Dolphin team worked together to find/propose acceptable solutions.
Bi-weekly billing/ update process works well.
As a GuildQuality Guildmember, Dolphin Architects & Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Dolphin Architects & Builders in Kiawah Island, SC; Seabrook Island, SC; Mt. Pleasant, SC; Charleston, SC; and Johns Island, SC.
In this report, Dolphin Architects & Builders has published a summary of the customer feedback they've received in the past 12 months. In that time, 15 out of 23 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2016.
Dolphin Architects & Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Dolphin Architects & Builders customer, and if Dolphin Architects & Builders completed work for you after July of 2015 but you haven't yet received a survey, please let us know.
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