Custom Kitchens, Inc.
6624 Telegraph AvenueOakland, CA 94609(510) 843-3600

Click here to read some of our Awards (more)


Customer Feedback Summary

Of 38 customers surveyed, 34 responded (90%)
Likely to Recommend
100%
Budget
97%
Clean & Safe
100%
Communication
100%
Construction Quality
100%
Employees & Subcontractors
100%
Expertise
100%
Problem Resolution
100%
Professional & Organized
100%
Punchlist
100%
Schedule
100%
Trust
100%
Value
100%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

7 Reviews
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  • comment
    Lead Source
    San Francisco, CA
    Feb 22, 2013

    My parents have been working with Custom Kitchens since the late 70's. I have known them my whole life.

  • comment
    Area For Improvement
    Alameda, CA
    Jan 16, 2013

    none

  • comment
    Area Of Satisfaction
    Alameda, CA
    Jan 16, 2013

    Quick response to my needs

  • comment
    Lead Source
    Alameda, CA
    Jan 16, 2013

    Read about them in Alameda Magazine

  • comment
    Area Of Satisfaction
    Freemont, CA
    Oct 10, 2012

    The decisions were made on our design and materials after careful questioning and insightful discussions, they limited our options with carefully selected materials and designs, and we did not need to micromanage any aspect of the project.

  • review
    Kevin D.
    Freemont, CA
    Oct 10, 2012
    Custom Kitchens, Inc.

    Replacing our kitchen with Custom Kitchen's design, planning, and execution was a great experience. Communications were thorough and efficient, the work was done properly, and we are extremely happy with the results.

    Response From
    Custom Kitchens, Inc.
    Oct 10, 2012

    Dear Kevin, It was a pleasure working on your home and thank you for your comments. Jerry Wilkins President Custom Kitchens Inc.

  • review
    Helen F.
    oakland, CA
    Aug 02, 2012
    Custom Kitchens, Inc.

    I am most grateful to the staff of Custom Kitchens for all the work they have done for me. They exceeded my expectations in every stage of a large project. I am especially grateful to my project manager, Eric Jackson. He was always available for and open to any idea or question I might have, and there was no end to his creative solutions for all things large and small. I highly recommend Custom Kitchens!

  • comment
    Area Of Satisfaction
    Alameda, CA
    Jun 02, 2012

    Everything they did, their professionalism and expertise. Including always being available to solve problems or address concerns.

  • comment
    Lead Source
    Alameda, CA
    Jun 02, 2012

    Through friends and neighbors.

  • review
    Helen F.
    Alameda, CA
    Jun 02, 2012
    Custom Kitchens, Inc.

    Custom Kitchens has performed two jobs in our home. We would not hesitate to have them come back. They possess all the qualities a customer would want when dealing with remodeling projects. Helen F.

  • review
    H.A.D.
    Berkeley, CA
    Feb 06, 2012
    Custom Kitchens, Inc.

    Custom Kitchens, Inc. made our kitchen remodel easy and comfortable. Our results are beautiful and went beyond our expectations. We also made great friends with the Custom Kitchens, inc. staff.

    Response From
    Custom Kitchens, Inc.
    Feb 06, 2012

    Thank you very much for being a great client! It was a pleasure to work with you and it was a fun kitchen remodel to do. We are looking forward to remodeling more areas in your house in the future, Nader

  • comment
    Additional Comment
    Berkeley, CA
    Jan 07, 2012

    I would have no hesitation recommending Custom Kitchens to others. I already have recommended them in the past. I would recommend them to people who appreciate the care Custom Kitchens takes. They do a fantastic job and they help achieve what you want done.

  • comment
    Area For Improvement
    Berkeley, CA
    Jan 07, 2012

    This is the fourth project Custom Kitchens did for us. They have done a big kitchen remodel for us before so I knew what I was going to get when I asked Custom Kitchens to do this project.

  • comment
    Area Of Satisfaction
    Berkeley, CA
    Jan 07, 2012

    Custom Kitchens treats their customers like they are the most important customer they have. They treat your project like it is the most important project they have. What their customer needs, Custom Kitchens does what they can in their power. I trust Custom Kitchens. That is really important for me. You can pay less and go with another company who you can't really trust to show up on time and do the work or you can go with Custom Kitchens and really get what you expected.

  • comment
    Lead Source
    Berkeley, CA
    Jan 07, 2012

    I heard about Custom Kitchens 20 years ago from a friend.

  • comment
    Area Of Satisfaction
    Oakland, CA
    Dec 13, 2011

    Staff and subcontractors were very mindful of my convenience and personal space. They were all very competent and did an excellent job.

  • comment
    Lead Source
    Oakland, CA
    Dec 13, 2011

    Had worked with them before.

  • comment
    Clean & Safe
    oakland, CA
    Oct 13, 2011

    They took "clean and safe" to a new level. The carpenter used his skill saw outside and one day he even vacuumed our lawnto get rid of the sawdust! That was impressive.

  • comment
    Area Of Satisfaction
    oakland, CA
    Oct 13, 2011

    Fun people to work with! They didn't rush or pressure us. It took us over a year from the first meeting to measure the kitchen to completion. I liked that we could do the project in 2 stages: 1) preliminary design work and 2) execution of the project.We were impressed how they meticulously inspected our house, including basement, foundation, plumbing, electrical, ducting, attic space, in order to develop accurate designs and recommendations. Joy and Lily (the designers) and Eric (project manager) are all wonderful, talented people. Ian (the carpenter) was fabulous. They designed a kitchen that integrates well with the rest of our older house, but is unique, eye catching, and totally inviting!!

  • comment
    Lead Source
    oakland, CA
    Oct 13, 2011

    My aunt used them and recommended them.

More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodelers Advantage

Affiliations

  • GuildQuality
  • 2011 REMMIES Award Winner
  • 2012 CotY Regional Award Winner
  • Alameda Architectural Preservation Society
  • +7 More
  • Bath & Kitchen Buying Group
  • Berkeley Architectural Heritage Association
  • Better Business Bureau
  • EPA Lead-Safe Certified Firm
GuildQuality Member
Guildmember
Since 2010
GuildQuality Master Award Winner
Guildmaster Award Winner
2012

Recent Activity

  • 2/22/13 Custom Kitchens, Inc. received feedback from a customer in San Francisco, CA.
  • 1/16/13 Custom Kitchens, Inc. received feedback from a customer in Alameda, CA.
  • 10/10/12 Custom Kitchens, Inc. received feedback from a customer in Freemont, CA.
  • 8/02/12 Custom Kitchens, Inc. received feedback from a customer in oakland, CA.

More about Custom Kitchens, Inc.

As a GuildQuality Guildmember, Custom Kitchens, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Custom Kitchens, Inc. in Oakland, CA; Alameda, CA; Berkeley, CA; Piedmont, CA; Freemont, CA; San Francisco, CA; Walnut Creek, CA; and Concord, CA..

In this report, Custom Kitchens, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in March 2010. In that time, 34 out of 38 customers (90%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2013.

Custom Kitchens, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Custom Kitchens, Inc. customer, and if Custom Kitchens, Inc. completed work for you after March of 2010 but you haven't yet received a survey, please let us know.

If you have had work done by Custom Kitchens, Inc. since March of 2010 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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