I'd like to recognize Terry Thomas, Ebony Stevenson, Michael Guinn, and Robert Criner. He has a really first class crew. Paul Criner did one job for us and he's the hardest working man I've seen.
The quality of Criner Remodeling's work is first class. The quality of their communication with the homeowner is first class. I have some experience in this area. There were never any circumstances where something needed to be said and wasn't. They kept us informed of the schedule. They let us know if there were any variations. We felt we knew exactly what was going on.
About 20 years ago we saw Robert Criner at a local home expo. We were impressed with him. We probably talked to someone who had used his services. We were very pleased. They did a major job for us a long time ago. They're the only people we think of and there are plenty of people to choose from.
We've had a very positive personal experience with Criner Remodeling. That has been ratified by experiences of other people in the community. We've lived in this community for about 30 years. Over that time, a lot of people have used them. Other people have used the other companies. It's not that they're not good. We just stick to what we know. We've never been disappointed with Criner Remodeling.
Eboney and Doug were WONDERFUL and easy to work with, Doug kept everything nice and clean when he left every afternoon.
Our project manager, Dan Fitzgerald, was outstanding. He kept everything organized and moving forward, as well as keeping us informed of the progress. Ebony is a joy to work with. She is such a skilled designer, and created beautiful and functional rooms for us.
The primary reason I chose Criner was due to their professionalism. I knew from my first remodeling experience with them that any questions I had would be addressed in a very professional manner.
We have worked with Criner Remodeling for many years and have always found them to do a high quality professional job and have never had any complaints.
The lead craftsman, Mike, was outstanding in both his trade skills and his communication, response and interaction with the owners.
Tony, the lead on our project and the guys that came to help with some of the bigger work were all super to work with. I do not remember all there names, but they all worked great as a team to get things done!!
Criner staff stayed in touch with me throughout the planning project until the entire job was completed. They were totally "on it".
We liked the process and its concept. Having a documented design with supporting "what if" capabilities to actually achieve the design was a treat. Then, the execution was first rate.
Robert Criner Remodeling is an exceptional company. Everyone is extremely professional; has exceptional attention to detail; excellent quality; quality control was supberb; craftsmen were polite, easy to work with, and took great pride in their work; excellent coordination and communication. Any concerns were immediately addressed. We highly recommend this company.
Thank you so much for the kind words! It’s always encouraging when customers acknowledge the good work of our team. It was a pleasure working on your beautiful home!
The design portion was extremely helpful in deciding layout, colors and materials. The crew working on our renovation were very accomodating and knowledgeable. I'm impressed that Criner Remodeling keeps their crew on a project until it is completed instead of pulling their crews to work on other jobs.
The design portion was extremely helpful in deciding layout, colors and materials. The crew working on our renovation were very accomodating and knowledgeable. I'm impressed that Criner Remodeling keeps their crew on a project until it is completed instead of pulling their crews to work on other jobs. Reputation, expertise and quality. A very well run organization. Cathy M.
Ben Rooker was exceptional as the initial contact. Very polite, knowledgeable, and not at all pushy. Ebony Stephenson was also a delight to work with. She listened to my thoughts and ideas and made excellent suggestions. She was very patient as I picked out finishes, meeting me in showrooms, and was open when I wanted to make changes along the way. Terry Thomas was always pleasant, available and informative when I called with questions and came out several times to check in that all was going as planned. Lastly, I cannot say enough about Tony Domingos. I was so dreading a long project with my home being upside down and having people in an out. My fears were unwarranted with Tony. He was here promptly every morning, worked hard all day, was usually heard pleasantly whistling to himself, cleaned up thoroughly and was overall a pleasure to have around. His attention to detail and quality of craftsmanship could not be beat. Thank you, Tony, for a job well done, above and beyond expectations!
The fact that things were all arranged in advance, from final design choices to scheduling, to budget. No surprises or add-ons unless initiated by me after the fact. Friendliness of everyone I had contact with at Criner. Lastly, the attention to detail and outstanding craftsmanship by Tony and trade contractors.
In planning a remodel of our master bath and adding a walk-in closet to the outside of our home, our tension was running high as we contemplated which contractor to hire. Many times with past projects, something would usually come up and there would be disappointment. After our initial contact with Criner Remodeling, from that first call until the end of the project, we could not be more thrilled with our experience. All expectations were laid out ahead of time from selection of materials and finishes to a detailed budget. Everyone we had contact with from the office staff to our Project Manager, Tony Domingos, were polite, knowledgeable, and extremely capable at their jobs. Communication was immediate either by phone or email. Tony was on the job promptly every day without fail, checking in with us in case there were questions, pleasantly whistling while he worked, supervising all trade contractors, and thoroughly cleaning up every evening (even vaccuming). There was absolutely no stress on our part throughout the entire remodel. We were contacted several times afterward to check to make sure we were satisfied with everything. I would not hesitate to use Criner in the future or to recommend them.
Quick response with good communication, no high pressure sales, confidence with process after home visit and sit-down discussions with Ben and Mr. Criner. Also, the fact that one lead would be on my job the entire time and would be there personally every day to manage trade contractors while they worked.
Criner Remodeling found a garage floor covering that is durable and does not peel or flake under the car tire tracks. They also found a creative solution to hide the air handler, hot water heater, and storage by enclosing them in closets with louvered doors to allow for air circulation. They also found ways to properly seal our existing garage doors to keep debris from funneling into the garage area. The garage is not only functional, it actually looks like a room.
As a GuildQuality Guildmember, Criner Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Criner Remodeling in Yorktown, VA; Hampton, VA; Newport News, VA; Poquoson, VA; Seaford, VA; Williamsburg, VA; and York, VA..
In this report, Criner Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in July 2010. In that time, 97 out of 102 customers (95%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2014.
Criner Remodeling surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Criner Remodeling customer, and if Criner Remodeling completed work for you after July of 2010 but you haven't yet received a survey, please let us know.