Criner Remodeling
11836 Fishing Point Dr. Suite 100Newport News, VA 23606(757) 868-6200

History (more)


Customer Feedback Summary

Of 113 customers surveyed, 105 responded (93%)
Likely to Recommend
98%
Communication
98%
Construction Quality
100%
Employees & Subcontractors
100%
Expertise
100%
Problem Resolution
100%
Professional & Organized
100%
Punchlist
98%
Value
98%
Trust
100%
Clean & Safe
99%
Employees Professionalism
100%
Trade Contractor Professionalism
99%
Worked Within Contractual Budget
99%
Schedule
94%

Map of Recent Work

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Reviews & Comments

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  • review
    Brent W.
    Newport News, VA
    Aug 27, 2014
    Criner Remodeling

    Everyone at Criner was fantastic. They were receptive to our requests and worked very hard to make our kitchen beautiful. It is evident that they all take pride in what they do.

  • review
    Greg B.
    Yorktown, VA
    Jul 31, 2014
    Criner Remodeling

    The Criner Remodeling company provided exceptional remodeling services to me. They were thorough and professional. They completed all task on time. I would highly recommend them to anybody wishing to remodel any house project.

  • review
    Skip W.
    Poquoson, VA
    Jun 03, 2014
    Criner Remodeling

    They are an excellent company to have in your home. It's like a family. We felt very safe having them in our home. I would highly recommend them to anyone. They thought of things we didn't think of.

  • comment
    Recognize Excellence
    Yorktown, VA
    Mar 03, 2014

    I'd like to recognize Terry Thomas, Ebony Stevenson, Michael Guinn, and Robert Criner. He has a really first class crew. Paul Criner did one job for us and he's the hardest working man I've seen.

  • comment
    Area Of Satisfaction
    Yorktown, VA
    Mar 03, 2014

    The quality of Criner Remodeling's work is first class. The quality of their communication with the homeowner is first class. I have some experience in this area. There were never any circumstances where something needed to be said and wasn't. They kept us informed of the schedule. They let us know if there were any variations. We felt we knew exactly what was going on.

  • comment
    Lead Source
    Yorktown, VA
    Mar 03, 2014

    About 20 years ago we saw Robert Criner at a local home expo. We were impressed with him. We probably talked to someone who had used his services. We were very pleased. They did a major job for us a long time ago. They're the only people we think of and there are plenty of people to choose from.

  • comment
    Why Us?
    Yorktown, VA
    Mar 03, 2014

    We've had a very positive personal experience with Criner Remodeling. That has been ratified by experiences of other people in the community. We've lived in this community for about 30 years. Over that time, a lot of people have used them. Other people have used the other companies. It's not that they're not good. We just stick to what we know. We've never been disappointed with Criner Remodeling.

  • comment
    Employees Professionalism
    Newport News, VA
    Feb 20, 2014

    Eboney and Doug were WONDERFUL and easy to work with, Doug kept everything nice and clean when he left every afternoon.

  • comment
    Area Of Satisfaction
    Yorktown, VA
    Jan 22, 2014

    Our project manager, Dan Fitzgerald, was outstanding. He kept everything organized and moving forward, as well as keeping us informed of the progress. Ebony is a joy to work with. She is such a skilled designer, and created beautiful and functional rooms for us.

  • comment
    Why Us?
    Yorktown, VA
    Jan 18, 2014

    The primary reason I chose Criner was due to their professionalism. I knew from my first remodeling experience with them that any questions I had would be addressed in a very professional manner.

  • review
    Richard D.
    Newport News, VA
    Dec 28, 2013
    Criner Remodeling

    We have worked with Criner Remodeling for many years and have always found them to do a high quality professional job and have never had any complaints.

  • comment
    Area Of Satisfaction
    Newport News, VA
    Nov 15, 2013

    The lead craftsman, Mike, was outstanding in both his trade skills and his communication, response and interaction with the owners.

  • comment
    Recognize Excellence
    Yorktown, VA
    Nov 12, 2013

    Tony, the lead on our project and the guys that came to help with some of the bigger work were all super to work with. I do not remember all there names, but they all worked great as a team to get things done!!

  • comment
    Problem Resolution
    Hampton, VA
    Sep 03, 2013

    Criner staff stayed in touch with me throughout the planning project until the entire job was completed. They were totally "on it".

  • comment
    Area Of Satisfaction
    Yorktown, VA
    Aug 02, 2013

    We liked the process and its concept. Having a documented design with supporting "what if" capabilities to actually achieve the design was a treat. Then, the execution was first rate.

  • review
    Michael M.
    Hampton, VA
    Jun 04, 2013
    Criner Remodeling

    Robert Criner Remodeling is an exceptional company. Everyone is extremely professional; has exceptional attention to detail; excellent quality; quality control was supberb; craftsmen were polite, easy to work with, and took great pride in their work; excellent coordination and communication. Any concerns were immediately addressed. We highly recommend this company.

    Response From
    Criner Remodeling
    Jul 31, 2013

    Thank you so much for the kind words! It’s always encouraging when customers acknowledge the good work of our team. It was a pleasure working on your beautiful home!

  • comment
    Area Of Satisfaction
    Yorktown, VA
    May 21, 2013

    The design portion was extremely helpful in deciding layout, colors and materials. The crew working on our renovation were very accomodating and knowledgeable. I'm impressed that Criner Remodeling keeps their crew on a project until it is completed instead of pulling their crews to work on other jobs.

  • review
    Cathy M.
    Yorktown, VA
    May 21, 2013
    Criner Remodeling

    The design portion was extremely helpful in deciding layout, colors and materials. The crew working on our renovation were very accomodating and knowledgeable. I'm impressed that Criner Remodeling keeps their crew on a project until it is completed instead of pulling their crews to work on other jobs. Reputation, expertise and quality. A very well run organization. Cathy M.

  • comment
    Recognize Excellence
    Newport News, VA
    Apr 18, 2013

    Ben Rooker was exceptional as the initial contact. Very polite, knowledgeable, and not at all pushy. Ebony Stephenson was also a delight to work with. She listened to my thoughts and ideas and made excellent suggestions. She was very patient as I picked out finishes, meeting me in showrooms, and was open when I wanted to make changes along the way. Terry Thomas was always pleasant, available and informative when I called with questions and came out several times to check in that all was going as planned. Lastly, I cannot say enough about Tony Domingos. I was so dreading a long project with my home being upside down and having people in an out. My fears were unwarranted with Tony. He was here promptly every morning, worked hard all day, was usually heard pleasantly whistling to himself, cleaned up thoroughly and was overall a pleasure to have around. His attention to detail and quality of craftsmanship could not be beat. Thank you, Tony, for a job well done, above and beyond expectations!

  • comment
    Area Of Satisfaction
    Newport News, VA
    Apr 18, 2013

    The fact that things were all arranged in advance, from final design choices to scheduling, to budget. No surprises or add-ons unless initiated by me after the fact. Friendliness of everyone I had contact with at Criner. Lastly, the attention to detail and outstanding craftsmanship by Tony and trade contractors.

More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodeling's Big50

Affiliations

  • GuildQuality
  • 2011 Qualified Remodeler Top 500
  • Better Business Bureau
  • EPA Lead-Safe Certified Firm
  • +9 More
  • Home & Garden Television
  • NAHB - Certified Aging In-Place Specialist
  • NAHB Certified Graduate Builder
  • NAHB Certified Graduate Remodeler
GuildQuality Member
Guildmember
Since 2010
GuildQuality Master Award Winner
Guildmaster Award Winner
2011, 2012, 2013, 2014

Types of Work

  • Design build remodel (105)
  • Kitchen remodel (26)
  • Bathroom remodel (24)
  • Addition (18)
  • Deck (9)
  • +11 More

Recent Activity

  • 8/27/14 Criner Remodeling received feedback from a customer in Newport News, VA.
  • 8/17/14 Criner Remodeling received feedback from a customer in Yorktown, VA.
  • 7/31/14 Criner Remodeling received feedback from a customer in Yorktown, VA.
  • 7/09/14 Criner Remodeling received feedback from a customer in Poquoson, VA.
  • 6/22/14 Criner Remodeling received feedback from a customer in Hampton, VA.

More about Criner Remodeling

As a GuildQuality Guildmember, Criner Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Criner Remodeling in Yorktown, VA; Hampton, VA; Newport News, VA; Poquoson, VA; Seaford, VA; Williamsburg, VA; and York, VA..

In this report, Criner Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in July 2010. In that time, 105 out of 113 customers (93%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2014.

Criner Remodeling surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Criner Remodeling customer, and if Criner Remodeling completed work for you after July of 2010 but you haven't yet received a survey, please let us know.

If you have had work done by Criner Remodeling since July of 2010 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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