The lead craftsman, Mike, was outstanding in both his trade skills and his communication, response and interaction with the owners.
Tony, the lead on our project and the guys that came to help with some of the bigger work were all super to work with. I do not remember all there names, but they all worked great as a team to get things done!!
Criner staff stayed in touch with me throughout the planning project until the entire job was completed. They were totally "on it".
We liked the process and its concept. Having a documented design with supporting "what if" capabilities to actually achieve the design was a treat. Then, the execution was first rate.
Robert Criner Remodeling is an exceptional company. Everyone is extremely professional; has exceptional attention to detail; excellent quality; quality control was supberb; craftsmen were polite, easy to work with, and took great pride in their work; excellent coordination and communication. Any concerns were immediately addressed. We highly recommend this company.
Thank you so much for the kind words! It’s always encouraging when customers acknowledge the good work of our team. It was a pleasure working on your beautiful home!
The design portion was extremely helpful in deciding layout, colors and materials. The crew working on our renovation were very accomodating and knowledgeable. I'm impressed that Criner Remodeling keeps their crew on a project until it is completed instead of pulling their crews to work on other jobs. Reputation, expertise and quality. A very well run organization. Cathy M.
The design portion was extremely helpful in deciding layout, colors and materials. The crew working on our renovation were very accomodating and knowledgeable. I'm impressed that Criner Remodeling keeps their crew on a project until it is completed instead of pulling their crews to work on other jobs.
In planning a remodel of our master bath and adding a walk-in closet to the outside of our home, our tension was running high as we contemplated which contractor to hire. Many times with past projects, something would usually come up and there would be disappointment. After our initial contact with Criner Remodeling, from that first call until the end of the project, we could not be more thrilled with our experience. All expectations were laid out ahead of time from selection of materials and finishes to a detailed budget. Everyone we had contact with from the office staff to our Project Manager, Tony Domingos, were polite, knowledgeable, and extremely capable at their jobs. Communication was immediate either by phone or email. Tony was on the job promptly every day without fail, checking in with us in case there were questions, pleasantly whistling while he worked, supervising all trade contractors, and thoroughly cleaning up every evening (even vaccuming). There was absolutely no stress on our part throughout the entire remodel. We were contacted several times afterward to check to make sure we were satisfied with everything. I would not hesitate to use Criner in the future or to recommend them.
Ben Rooker was exceptional as the initial contact. Very polite, knowledgeable, and not at all pushy. Ebony Stephenson was also a delight to work with. She listened to my thoughts and ideas and made excellent suggestions. She was very patient as I picked out finishes, meeting me in showrooms, and was open when I wanted to make changes along the way. Terry Thomas was always pleasant, available and informative when I called with questions and came out several times to check in that all was going as planned. Lastly, I cannot say enough about Tony Domingos. I was so dreading a long project with my home being upside down and having people in an out. My fears were unwarranted with Tony. He was here promptly every morning, worked hard all day, was usually heard pleasantly whistling to himself, cleaned up thoroughly and was overall a pleasure to have around. His attention to detail and quality of craftsmanship could not be beat. Thank you, Tony, for a job well done, above and beyond expectations!
Quick response with good communication, no high pressure sales, confidence with process after home visit and sit-down discussions with Ben and Mr. Criner. Also, the fact that one lead would be on my job the entire time and would be there personally every day to manage trade contractors while they worked.
As a GuildQuality Guildmember, Criner Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Criner Remodeling in Yorktown, VA; Hampton, VA; Newport News, VA; Poquoson, VA; Seaford, VA; Williamsburg, VA; and York, VA..
In this report, Criner Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in July 2010. In that time, 89 out of 95 customers (94%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2013.
Criner Remodeling is a candidate for a 2014 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Criner Remodeling must survey all of their customers.
If you are a recent customer of Criner Remodeling and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Criner Remodeling's application.