Creative Property Restoration
1636 Richmond AveHouston, TX 77006(713) 528-6404

We have personality plus . . . a commitment to beauty, strength and great living. We work with you and your home the way we would work with our own. In fact, owner Stephen McNiel has. In 1991, Stephen McNiel purchased a run-down Montrose bungalow and converted it into what the Houston Post called “the jewel of the neighborhood." Creative Property Restoration (CPR) was born. (more)


Customer Feedback Summary

Of 38 customers surveyed, 23 responded (61%)
Budget
96%
Clean & Safe
91%
Communication
96%
Construction Quality
91%
Design Process Understanding
96%
Employees Professionalism
100%
Expertise
100%
Problem Resolution
95%
Professional & Organized
96%
Punchlist
86%
Salesperson Accessibility
91%
Subcontractors Professionalism
86%
Trust
86%
Value
100%
Likely to Recommend
91%

Map of Recent Work

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Comments


  • comment
    Additional Comment
    Houston, TX
    Feb 07, 2013

    I am enjoying my new kitchen very much and it is beautiful!

  • comment
    Area Of Satisfaction
    Houston, TX
    Feb 07, 2013

    They were very timely. My kitchen looks beautiful!

  • comment
    Area Of Satisfaction
    Houston, TX
    Nov 25, 2012

    The results are completely satisfactory. We are ver happy with our apartment restoration.

  • comment
    Area Of Satisfaction
    Houston, TX
    May 31, 2011

    I was most satisfied with the value received considering the competitively bid project. I think it was a very excellent value. The quality of the finish from his own crew was very good.

  • comment
    Lead Source
    Houston, TX
    May 31, 2011

    Its a neighborhood company and we originally used them to quote us on a remodeling project but decided to go with someone else. When we were ready for our next remodeling project we went with him first because the other we chose disappointed us.

  • comment
    Why Us?
    Houston, TX
    May 31, 2011

    They had the best understanding of the project based on their proposal and bid. They had a competitive price and it didn't look like they were cutting corners.

  • comment
    Area Of Satisfaction
    Houston, TX
    Feb 16, 2011

    Everything! Not to mention the assistance in obtaining additional homeowners payment toward the repair.

  • comment
    Area Of Satisfaction
    Houston, TX
    Feb 14, 2011

    Steve was very informative, and always followed through. Very good with customer service.

  • comment
    Additional Comment
    Houston, TX
    Feb 11, 2011

    We are very happy with our project. The main objective was to make a home that would meet the needs of on elderly parent and a busy family, allowing us both our own spaces. My mother has been very happy since moving in.She has her own private area(the"Grandominium', as my kids call it) but likes to cook and can move easily around the open floorplan. We all like living together and not worrying about Mom living alone. I really like the new kitchen. The layout is great for family gatherings and parties- the open design has a great flow, and never feels crowded.

  • comment
    Area Of Satisfaction
    Houston, TX
    Feb 11, 2011

    We appreciated design suggestions that Stephen made as we went along. He has a great design sense, and I like the fact that he values rehabbing homes instead of creating "McMansions".Since we were remodeling a 50 year old home, his experience with remodeling older homes was a great help. He understood what was important to us and helped us design for function a well as style. We also had Kristy Haas as a great design resource- she helped with material selections and keeping us on budget.


GuildQuality Partner Affiliations

  • Pella Certified Contractor

Affiliations

  • GuildQuality
  • Better Business Bureau
  • EPA Lead-Safe Certified Firm
  • NAHB Remodelers
  • National Association of the Remodeling Industry (NARI)
  • U.S. Green Building Council
GuildQuality Member
Guildmember
Since 2010

Types of Work

  • Whole house remodel (8)
  • Design build remodel (7)
  • Historic restoration (7)

Recent Activity

  • 3/11/13 Creative Property Restoration received feedback from a customer in Houston, TX.
  • 2/07/13 Creative Property Restoration received feedback from a customer in Houston, TX.
  • 1/22/13 Creative Property Restoration received feedback from a customer in Houston, TX.
  • 1/15/13 Creative Property Restoration received feedback from a customer in Houston, TX.
  • 11/26/12 Creative Property Restoration received feedback from a customer in Houston, TX.

More about Creative Property Restoration

As a GuildQuality Guildmember, Creative Property Restoration relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Creative Property Restoration in Houston, TX; Houstom, TX; Bellaire, TX; and Kay,, TX..

In this report, Creative Property Restoration has published a summary of the customer feedback they've received since they joined GuildQuality in December 2010. In that time, 23 out of 38 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2013.